{"id":"https://openalex.org/W4388763558","doi":"https://doi.org/10.1007/s10479-023-05660-4","title":"Integration of text-mining and telemedicine appointment optimization","display_name":"Integration of text-mining and telemedicine appointment optimization","publication_year":2023,"publication_date":"2023-11-17","ids":{"openalex":"https://openalex.org/W4388763558","doi":"https://doi.org/10.1007/s10479-023-05660-4"},"language":"en","primary_location":{"id":"doi:10.1007/s10479-023-05660-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10479-023-05660-4","pdf_url":null,"source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058969496","display_name":"Menglei Ji","orcid":null},"institutions":[{"id":"https://openalex.org/I125839683","display_name":"Beijing Institute of Technology","ror":"https://ror.org/01skt4w74","country_code":"CN","type":"education","lineage":["https://openalex.org/I125839683","https://openalex.org/I890469752"]},{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}],"countries":["CA","CN"],"is_corresponding":false,"raw_author_name":"Menglei Ji","raw_affiliation_strings":["Faculty of Management, University of British Columbia, 1137 Alumni Avenue, Kelowna, BC, V1V 1V7, Canada","School of Management and Economics, Beijing Institute of Technology, Beijing, 100081, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Management, University of British Columbia, 1137 Alumni Avenue, Kelowna, BC, V1V 1V7, Canada","institution_ids":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]},{"raw_affiliation_string":"School of Management and Economics, Beijing Institute of Technology, Beijing, 100081, China","institution_ids":["https://openalex.org/I125839683"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093281232","display_name":"Mohammad Mosaffa","orcid":"https://orcid.org/0009-0006-7025-8869"},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Mohammad Mosaffa","raw_affiliation_strings":["Faculty of Management, University of British Columbia, 1137 Alumni Avenue, Kelowna, BC, V1V 1V7, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Management, University of British Columbia, 1137 Alumni Avenue, Kelowna, BC, V1V 1V7, Canada","institution_ids":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026243242","display_name":"Amir Ardestani-Jaafari","orcid":"https://orcid.org/0000-0001-5220-6025"},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Amir Ardestani-Jaafari","raw_affiliation_strings":["Faculty of Management, University of British Columbia, 1137 Alumni Avenue, Kelowna, BC, V1V 1V7, Canada"],"raw_orcid":"https://orcid.org/0000-0001-5220-6025","affiliations":[{"raw_affiliation_string":"Faculty of Management, University of British Columbia, 1137 Alumni Avenue, Kelowna, BC, V1V 1V7, Canada","institution_ids":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100462981","display_name":"Jinlin Li","orcid":"https://orcid.org/0000-0001-8210-066X"},"institutions":[{"id":"https://openalex.org/I125839683","display_name":"Beijing Institute of Technology","ror":"https://ror.org/01skt4w74","country_code":"CN","type":"education","lineage":["https://openalex.org/I125839683","https://openalex.org/I890469752"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jinlin Li","raw_affiliation_strings":["School of Management and Economics, Beijing Institute of Technology, Beijing, 100081, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management and Economics, Beijing Institute of Technology, Beijing, 100081, China","institution_ids":["https://openalex.org/I125839683"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082713862","display_name":"Chun Peng","orcid":"https://orcid.org/0000-0002-5756-0514"},"institutions":[{"id":"https://openalex.org/I21193070","display_name":"Beijing Jiaotong University","ror":"https://ror.org/01yj56c84","country_code":"CN","type":"education","lineage":["https://openalex.org/I21193070"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chun Peng","raw_affiliation_strings":["School of Economics and Management, Beijing Jiaotong University, Beijing, 100044, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Beijing Jiaotong University, Beijing, 100044, China","institution_ids":["https://openalex.org/I21193070"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5026243242"],"corresponding_institution_ids":["https://openalex.org/I141945490","https://openalex.org/I4405260628"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":null,"fwci":0.9447,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.77371877,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":"341","issue":"1","first_page":"621","last_page":"645"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9405999779701233,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9247999787330627,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6911228895187378},{"id":"https://openalex.org/keywords/regret","display_name":"Regret","score":0.6740779280662537},{"id":"https://openalex.org/keywords/telemedicine","display_name":"Telemedicine","score":0.6127752065658569},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.4425238072872162},{"id":"https://openalex.org/keywords/profit","display_name":"Profit (economics)","score":0.4369136691093445},{"id":"https://openalex.org/keywords/classifier","display_name":"Classifier (UML)","score":0.42856431007385254},{"id":"https://openalex.org/keywords/postponement","display_name":"Postponement","score":0.4178415834903717},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.4121495485305786},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.39093491435050964},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3860170841217041},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.2659653425216675},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.194782555103302}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6911228895187378},{"id":"https://openalex.org/C50817715","wikidata":"https://www.wikidata.org/wiki/Q79895177","display_name":"Regret","level":2,"score":0.6740779280662537},{"id":"https://openalex.org/C2779891985","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telemedicine","level":3,"score":0.6127752065658569},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4425238072872162},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.4369136691093445},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.42856431007385254},{"id":"https://openalex.org/C2779466795","wikidata":"https://www.wikidata.org/wiki/Q337690","display_name":"Postponement","level":2,"score":0.4178415834903717},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4121495485305786},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.39093491435050964},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3860170841217041},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.2659653425216675},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.194782555103302},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10479-023-05660-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10479-023-05660-4","pdf_url":null,"source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:annopr:v:341:y:2024:i:1:d:10.1007_s10479-023-05660-4","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10479-023-05660-4","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G5393865039","display_name":null,"funder_award_id":"71972012","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G544243450","display_name":null,"funder_award_id":"72202217","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W1499516075","https://openalex.org/W1536566814","https://openalex.org/W1580898361","https://openalex.org/W1971595230","https://openalex.org/W2012489386","https://openalex.org/W2045271791","https://openalex.org/W2120932898","https://openalex.org/W2128529375","https://openalex.org/W2148143831","https://openalex.org/W2300715002","https://openalex.org/W2311001255","https://openalex.org/W2472113677","https://openalex.org/W2508576773","https://openalex.org/W2516687230","https://openalex.org/W2563185281","https://openalex.org/W2606089314","https://openalex.org/W2743120001","https://openalex.org/W2761048258","https://openalex.org/W2804146565","https://openalex.org/W2888399503","https://openalex.org/W2890851575","https://openalex.org/W2891902299","https://openalex.org/W2896570235","https://openalex.org/W2911749517","https://openalex.org/W2946495169","https://openalex.org/W2963108767","https://openalex.org/W2966000889","https://openalex.org/W2972273037","https://openalex.org/W2981291549","https://openalex.org/W2982149480","https://openalex.org/W2996936774","https://openalex.org/W3022813412","https://openalex.org/W3024510818","https://openalex.org/W3025262698","https://openalex.org/W3035833355","https://openalex.org/W3092651846","https://openalex.org/W3095791468","https://openalex.org/W3111305513","https://openalex.org/W3122919470","https://openalex.org/W3128163354","https://openalex.org/W3134148887","https://openalex.org/W3156754237","https://openalex.org/W3169208653","https://openalex.org/W3203208579","https://openalex.org/W4200328637","https://openalex.org/W4206615837","https://openalex.org/W4280510442","https://openalex.org/W4281687484","https://openalex.org/W4296137764","https://openalex.org/W4309337297","https://openalex.org/W4401338609","https://openalex.org/W6634755850","https://openalex.org/W6678900149","https://openalex.org/W6731500912","https://openalex.org/W7046333052"],"related_works":["https://openalex.org/W4250626264","https://openalex.org/W1973043533","https://openalex.org/W167164609","https://openalex.org/W2186268089","https://openalex.org/W93086143","https://openalex.org/W2111641681","https://openalex.org/W1520469518","https://openalex.org/W4376155396","https://openalex.org/W3124334134","https://openalex.org/W2026539128"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":3}],"updated_date":"2026-01-21T23:30:37.877113","created_date":"2025-10-10T00:00:00"}
