{"id":"https://openalex.org/W3201026136","doi":"https://doi.org/10.1007/s10479-021-04216-8","title":"Examining the role of emotional intelligence as a moderator for virtual communication and decision making effectiveness during the COVID-19 crisis: revisiting task technology fit theory","display_name":"Examining the role of emotional intelligence as a moderator for virtual communication and decision making effectiveness during the COVID-19 crisis: revisiting task technology fit theory","publication_year":2021,"publication_date":"2021-09-13","ids":{"openalex":"https://openalex.org/W3201026136","doi":"https://doi.org/10.1007/s10479-021-04216-8","mag":"3201026136","pmid":"https://pubmed.ncbi.nlm.nih.gov/34539017"},"language":"en","primary_location":{"id":"doi:10.1007/s10479-021-04216-8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10479-021-04216-8","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10479-021-04216-8.pdf","source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10479-021-04216-8.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050038553","display_name":"Uma Warrier","orcid":"https://orcid.org/0000-0002-1476-8040"},"institutions":[{"id":"https://openalex.org/I106826634","display_name":"Jain University","ror":"https://ror.org/01cnqpt53","country_code":"IN","type":"education","lineage":["https://openalex.org/I106826634"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Uma Warrier","raw_affiliation_strings":["CMS Business School, Faculty of Management Studies, JAIN (Deemed to be) University, Bangalore, India"],"raw_orcid":"https://orcid.org/0000-0002-1476-8040","affiliations":[{"raw_affiliation_string":"CMS Business School, Faculty of Management Studies, JAIN (Deemed to be) University, Bangalore, India","institution_ids":["https://openalex.org/I106826634"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082228188","display_name":"Anand Shankar","orcid":null},"institutions":[{"id":"https://openalex.org/I2800685081","display_name":"Tata Chemicals (India)","ror":"https://ror.org/03b6pnq25","country_code":"IN","type":"company","lineage":["https://openalex.org/I2800685081","https://openalex.org/I4210086519"]},{"id":"https://openalex.org/I4210114539","display_name":"Tata Technologies (India)","ror":"https://ror.org/01x1wr265","country_code":"IN","type":"company","lineage":["https://openalex.org/I4210086519","https://openalex.org/I4210114539"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Anand Shankar","raw_affiliation_strings":["TATA Group, Pune, Maharashtra India","TATA Group, Pune, Maharashtra, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"TATA Group, Pune, Maharashtra India","institution_ids":["https://openalex.org/I2800685081","https://openalex.org/I4210114539"]},{"raw_affiliation_string":"TATA Group, Pune, Maharashtra, India","institution_ids":["https://openalex.org/I2800685081"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5065622716","display_name":"H. M. Belal","orcid":"https://orcid.org/0000-0001-6737-1445"},"institutions":[{"id":"https://openalex.org/I63098007","display_name":"Liverpool John Moores University","ror":"https://ror.org/04zfme737","country_code":"GB","type":"education","lineage":["https://openalex.org/I63098007"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"H. M. Belal","raw_affiliation_strings":["Liverpool Business School, Liverpool John Moores University, Liverpool, UK"],"raw_orcid":"https://orcid.org/0000-0001-6737-1445","affiliations":[{"raw_affiliation_string":"Liverpool Business School, Liverpool John Moores University, Liverpool, UK","institution_ids":["https://openalex.org/I63098007"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5065622716"],"corresponding_institution_ids":["https://openalex.org/I63098007"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":{"value":2390,"currency":"EUR","value_usd":2990},"fwci":3.6378,"has_fulltext":true,"cited_by_count":38,"citation_normalized_percentile":{"value":0.94105391,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"335","issue":"3","first_page":"1519","last_page":"1535"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9775000214576721,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9775000214576721,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.9575999975204468,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11711","display_name":"COVID-19 Pandemic Impacts","score":0.9434999823570251,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.6610900163650513},{"id":"https://openalex.org/keywords/emotional-intelligence","display_name":"Emotional intelligence","score":0.580142080783844},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.5195677280426025},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5078981518745422},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4595910310745239},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.43455737829208374},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4316787123680115},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.42328155040740967},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.37552955746650696},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2648876905441284},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10848265886306763}],"concepts":[{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.6610900163650513},{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.580142080783844},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5195677280426025},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5078981518745422},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4595910310745239},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43455737829208374},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4316787123680115},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.42328155040740967},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.37552955746650696},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2648876905441284},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10848265886306763},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1007/s10479-021-04216-8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10479-021-04216-8","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10479-021-04216-8.pdf","source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},{"id":"pmid:34539017","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/34539017","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of operations research","raw_type":null},{"id":"pmh:oai:researchonline.ljmu.ac.uk:15354","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401246","display_name":"Liverpool John Moores University","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I63098007","host_organization_name":"Liverpool John Moores University","host_organization_lineage":["https://openalex.org/I63098007"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:RePEc:spr:annopr:v:335:y:2024:i:3:d:10.1007_s10479-021-04216-8","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10479-021-04216-8","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:pubmedcentral.nih.gov:8436018","is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/8436018","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Ann Oper Res","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.1007/s10479-021-04216-8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10479-021-04216-8","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10479-021-04216-8.pdf","source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.6600000262260437,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3201026136.pdf","grobid_xml":"https://content.openalex.org/works/W3201026136.grobid-xml"},"referenced_works_count":94,"referenced_works":["https://openalex.org/W84128348","https://openalex.org/W164029134","https://openalex.org/W1516049928","https://openalex.org/W1559330557","https://openalex.org/W1590088525","https://openalex.org/W1802122318","https://openalex.org/W1849190772","https://openalex.org/W1858115704","https://openalex.org/W1859885316","https://openalex.org/W1963814029","https://openalex.org/W1969666738","https://openalex.org/W1977959244","https://openalex.org/W1986974114","https://openalex.org/W1988897250","https://openalex.org/W1990417533","https://openalex.org/W1995835640","https://openalex.org/W1998330087","https://openalex.org/W2006468167","https://openalex.org/W2013250252","https://openalex.org/W2016348561","https://openalex.org/W2017798222","https://openalex.org/W2028661363","https://openalex.org/W2028914474","https://openalex.org/W2030355855","https://openalex.org/W2036636249","https://openalex.org/W2041356850","https://openalex.org/W2045172392","https://openalex.org/W2060521795","https://openalex.org/W2088661631","https://openalex.org/W2098066697","https://openalex.org/W2103253251","https://openalex.org/W2106096361","https://openalex.org/W2108069590","https://openalex.org/W2109528448","https://openalex.org/W2113792147","https://openalex.org/W2114772011","https://openalex.org/W2116971494","https://openalex.org/W2129395421","https://openalex.org/W2131532570","https://openalex.org/W2145831867","https://openalex.org/W2148478720","https://openalex.org/W2151758713","https://openalex.org/W2154657703","https://openalex.org/W2155103649","https://openalex.org/W2157002379","https://openalex.org/W2158306983","https://openalex.org/W2163492547","https://openalex.org/W2164094881","https://openalex.org/W2278044225","https://openalex.org/W2317477511","https://openalex.org/W2335694045","https://openalex.org/W2550048271","https://openalex.org/W2573250257","https://openalex.org/W2599557761","https://openalex.org/W2601359615","https://openalex.org/W2617956808","https://openalex.org/W2804830653","https://openalex.org/W2904694755","https://openalex.org/W2943643149","https://openalex.org/W2971816972","https://openalex.org/W2982115987","https://openalex.org/W2985050978","https://openalex.org/W3016172116","https://openalex.org/W3021679103","https://openalex.org/W3022746756","https://openalex.org/W3023793582","https://openalex.org/W3025957080","https://openalex.org/W3026216774","https://openalex.org/W3033847829","https://openalex.org/W3036495543","https://openalex.org/W3087575450","https://openalex.org/W3094018394","https://openalex.org/W3103829348","https://openalex.org/W3105287478","https://openalex.org/W3114034839","https://openalex.org/W3116607398","https://openalex.org/W3118822426","https://openalex.org/W3120372680","https://openalex.org/W3144037143","https://openalex.org/W3145558565","https://openalex.org/W3164963453","https://openalex.org/W4214907476","https://openalex.org/W4242355866","https://openalex.org/W4243981139","https://openalex.org/W4285719527","https://openalex.org/W4300330854","https://openalex.org/W4313823339","https://openalex.org/W4399233011","https://openalex.org/W6608006629","https://openalex.org/W6635372532","https://openalex.org/W6638504253","https://openalex.org/W6638847364","https://openalex.org/W6675523368","https://openalex.org/W7056524985"],"related_works":["https://openalex.org/W2740268725","https://openalex.org/W3093710306","https://openalex.org/W750217911","https://openalex.org/W4206949499","https://openalex.org/W2296969234","https://openalex.org/W4226254121","https://openalex.org/W4388229525","https://openalex.org/W131533274","https://openalex.org/W4313163826","https://openalex.org/W1489325583"],"abstract_inverted_index":{"Abstract":[0],"The":[1,168],"COVID":[2],"19":[3],"has":[4],"brought":[5],"unprecedented":[6,247],"changes":[7],"in":[8,152,197],"the":[9,32,70,91,105,123,126,142,146,153,157,207,224,231],"way":[10],"we":[11],"communicate.":[12],"There":[13],"is":[14,43,112,141,192,223],"a":[15,26,46,119,195],"greater":[16],"accent":[17],"on":[18,37,45,97,159,185],"Virtual":[19,35,75,98,129,182,212,240],"communication.":[20],"This":[21,40,220],"paper":[22],"aims":[23],"to":[24,68,89,172,180,205,211,229,238],"establish":[25],"relationship":[27,127],"between":[28,128],"Emotional":[29,73,95,115,235],"intelligence":[30,96,116,236],"and":[31,77,100,132,175,242],"effectiveness":[33,131,245],"of":[34,57,72,94,125,136,145,149,226,234,249],"communication":[36,99,130,183,213,241],"Decision":[38,101,133,243],"making.":[39,134],"empirical":[41,221],"study":[42,222],"based":[44],"sample":[47],"drawn":[48],"from":[49],"296":[50],"working":[51],"professionals":[52],"at":[53],"five":[54],"different":[55],"levels":[56],"organizational":[58,232],"hierarchy.":[59],"A":[60],"standardized":[61],"questionnaire":[62],"(\u0251":[63],"=":[64],"0.824)":[65],"was":[66,87],"used":[67,88],"collect":[69],"responses":[71],"intelligence,":[74],"communication,":[76],"Decision-making":[78],"effectiveness.":[79,103,167],"Hierarchical":[80],"regression":[81],"using":[82],"PROCESS":[83],"Macro":[84],"model":[85,154],"1":[86],"identify":[90],"moderating":[92],"effect":[93],"making":[102,244],"Since":[104,189],"p":[106,109],"-value":[107],"(":[108],"\u2264":[110],".007)":[111],"found":[113],"significant,":[114],"acts":[117],"as":[118,194],"moderator":[120],"that":[121],"affects":[122],"strength":[124],"Validation":[135],"Task":[137],"Technology":[138],"fit":[139],"theory":[140],"theoretical":[143],"implication":[144],"study.":[147],"Manipulation":[148],"individual":[150],"dimensions":[151],"can":[155,201],"reduce":[156,206],"dependence":[158],"technology":[160],"for":[161],"task":[162],"completion":[163],"with":[164],"enhanced":[165],"performance":[166],"findings":[169],"are":[170],"relevant":[171],"educators,":[173],"consultants,":[174],"any":[176],"professional":[177],"who":[178],"need":[179],"adapt":[181],"platforms":[184],"an":[186],"ongoing":[187],"basis.":[188],"work-life":[190],"balance":[191],"projected":[193],"constraint":[196],"this":[198],"study,":[199],"policymakers":[200],"consider":[202],"policy":[203],"amendments":[204],"stress":[208],"caused":[209],"due":[210],"which":[214],"intrudes":[215],"into":[216],"their":[217],"personal":[218],"space.":[219],"first":[225],"its":[227],"kind":[228],"benchmark":[230],"practice":[233],"training":[237],"enhance":[239],"during":[246],"times":[248],"pandemic.":[250]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":12},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":3}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}