{"id":"https://openalex.org/W3020891448","doi":"https://doi.org/10.1007/s10479-020-03623-7","title":"Service quality guarantee design: obedience behavior, demand updating and information asymmetry","display_name":"Service quality guarantee design: obedience behavior, demand updating and information asymmetry","publication_year":2020,"publication_date":"2020-04-30","ids":{"openalex":"https://openalex.org/W3020891448","doi":"https://doi.org/10.1007/s10479-020-03623-7","mag":"3020891448"},"language":"en","primary_location":{"id":"doi:10.1007/s10479-020-03623-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10479-020-03623-7","pdf_url":null,"source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033395277","display_name":"Weihua Liu","orcid":"https://orcid.org/0000-0002-8698-528X"},"institutions":[{"id":"https://openalex.org/I162868743","display_name":"Tianjin University","ror":"https://ror.org/012tb2g32","country_code":"CN","type":"education","lineage":["https://openalex.org/I162868743"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Weihua Liu","raw_affiliation_strings":["College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China"],"raw_orcid":"https://orcid.org/0000-0002-8698-528X","affiliations":[{"raw_affiliation_string":"College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China","institution_ids":["https://openalex.org/I162868743"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005075995","display_name":"Xinran Shen","orcid":"https://orcid.org/0000-0003-2723-8097"},"institutions":[{"id":"https://openalex.org/I162868743","display_name":"Tianjin University","ror":"https://ror.org/012tb2g32","country_code":"CN","type":"education","lineage":["https://openalex.org/I162868743"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xinran Shen","raw_affiliation_strings":["College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China","institution_ids":["https://openalex.org/I162868743"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100401403","display_name":"Di Wang","orcid":"https://orcid.org/0000-0002-0515-8611"},"institutions":[{"id":"https://openalex.org/I162868743","display_name":"Tianjin University","ror":"https://ror.org/012tb2g32","country_code":"CN","type":"education","lineage":["https://openalex.org/I162868743"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Di Wang","raw_affiliation_strings":["College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China","institution_ids":["https://openalex.org/I162868743"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064282219","display_name":"Donglei Zhu","orcid":null},"institutions":[{"id":"https://openalex.org/I162868743","display_name":"Tianjin University","ror":"https://ror.org/012tb2g32","country_code":"CN","type":"education","lineage":["https://openalex.org/I162868743"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Donglei Zhu","raw_affiliation_strings":["College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Management and Economics, Tianjin University, No. 92, Weijin Road, Nankai District, Tianjin, 300072, China","institution_ids":["https://openalex.org/I162868743"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5033395277"],"corresponding_institution_ids":["https://openalex.org/I162868743"],"apc_list":{"value":2990,"currency":"USD","value_usd":2990},"apc_paid":null,"fwci":0.9327,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.78293247,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"329","issue":"1-2","first_page":"157","last_page":"189"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.991599977016449,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6070329546928406},{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.5463275909423828},{"id":"https://openalex.org/keywords/obedience","display_name":"Obedience","score":0.5405510663986206},{"id":"https://openalex.org/keywords/procurement","display_name":"Procurement","score":0.534984290599823},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5231239199638367},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.47839176654815674},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.47459954023361206},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.46424803137779236},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.46111559867858887},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.4381885528564453},{"id":"https://openalex.org/keywords/newsvendor-model","display_name":"Newsvendor model","score":0.4367482662200928},{"id":"https://openalex.org/keywords/supply-and-demand","display_name":"Supply and demand","score":0.4146435260772705},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3545517921447754},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.328158438205719},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.09542357921600342},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.0823637843132019}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6070329546928406},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.5463275909423828},{"id":"https://openalex.org/C179958297","wikidata":"https://www.wikidata.org/wiki/Q1456974","display_name":"Obedience","level":2,"score":0.5405510663986206},{"id":"https://openalex.org/C201650216","wikidata":"https://www.wikidata.org/wiki/Q829492","display_name":"Procurement","level":2,"score":0.534984290599823},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5231239199638367},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47839176654815674},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.47459954023361206},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46424803137779236},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.46111559867858887},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4381885528564453},{"id":"https://openalex.org/C36181114","wikidata":"https://www.wikidata.org/wiki/Q3130009","display_name":"Newsvendor model","level":3,"score":0.4367482662200928},{"id":"https://openalex.org/C120330832","wikidata":"https://www.wikidata.org/wiki/Q166656","display_name":"Supply and demand","level":2,"score":0.4146435260772705},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3545517921447754},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.328158438205719},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09542357921600342},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0823637843132019},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10479-020-03623-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10479-020-03623-7","pdf_url":null,"source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:annopr:v:329:y:2023:i:1:d:10.1007_s10479-020-03623-7","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10479-020-03623-7","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G2714083110","display_name":"\u9700\u6c42\u66f4\u65b0\u73af\u5883\u4e0b\u8003\u8651\u63d0\u4f9b\u5546\u7b56\u7565\u884c\u4e3a\u7684\u7269\u6d41\u670d\u52a1\u4f9b\u5e94\u94fe\u534f\u8c03\u673a\u5236\u7814\u7a76","funder_award_id":"71672121","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G4933026292","display_name":"\u5927\u89c4\u6a21\u5b9a\u5236\u7269\u6d41\u670d\u52a1\u6a21\u5f0f\u4e0b\u7269\u6d41\u670d\u52a1\u4f9b\u5e94\u94fe\u8c03\u5ea6\u95ee\u9898\u7814\u7a76","funder_award_id":"71372156","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W69013655","https://openalex.org/W203783324","https://openalex.org/W798021849","https://openalex.org/W1480246499","https://openalex.org/W1604165995","https://openalex.org/W1969008554","https://openalex.org/W1969022808","https://openalex.org/W1972318809","https://openalex.org/W1974710519","https://openalex.org/W1986793627","https://openalex.org/W1994561306","https://openalex.org/W1996460589","https://openalex.org/W2006781871","https://openalex.org/W2015066368","https://openalex.org/W2026504256","https://openalex.org/W2037176208","https://openalex.org/W2044577916","https://openalex.org/W2063838750","https://openalex.org/W2067280673","https://openalex.org/W2096952352","https://openalex.org/W2140755037","https://openalex.org/W2184946697","https://openalex.org/W2219132810","https://openalex.org/W2315756131","https://openalex.org/W2398970255","https://openalex.org/W2533460534","https://openalex.org/W2549088818","https://openalex.org/W2588044714","https://openalex.org/W2600969121","https://openalex.org/W2603741923","https://openalex.org/W2625874551","https://openalex.org/W2737728924","https://openalex.org/W2802642817","https://openalex.org/W2809483105","https://openalex.org/W2893154493","https://openalex.org/W2897508387","https://openalex.org/W2899196944","https://openalex.org/W2901410916","https://openalex.org/W2916992320","https://openalex.org/W2922173456","https://openalex.org/W2944574818","https://openalex.org/W3122361045","https://openalex.org/W3125241764","https://openalex.org/W3143927249","https://openalex.org/W4245611593","https://openalex.org/W4247245376","https://openalex.org/W4285719527","https://openalex.org/W6602615593"],"related_works":["https://openalex.org/W3122579892","https://openalex.org/W2111651551","https://openalex.org/W1607007228","https://openalex.org/W2517936844","https://openalex.org/W2094870861","https://openalex.org/W2944949803","https://openalex.org/W3081903939","https://openalex.org/W4311894062","https://openalex.org/W2367810236","https://openalex.org/W2376435608"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}