{"id":"https://openalex.org/W2044182963","doi":"https://doi.org/10.1007/s10479-014-1721-4","title":"Random-order-of-service for heterogeneous customers: waiting time analysis","display_name":"Random-order-of-service for heterogeneous customers: waiting time analysis","publication_year":2014,"publication_date":"2014-09-19","ids":{"openalex":"https://openalex.org/W2044182963","doi":"https://doi.org/10.1007/s10479-014-1721-4","mag":"2044182963"},"language":"en","primary_location":{"id":"doi:10.1007/s10479-014-1721-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10479-014-1721-4","pdf_url":null,"source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055801624","display_name":"Wouter Rogiest","orcid":null},"institutions":[{"id":"https://openalex.org/I12607205","display_name":"HOGENT University of Applied Sciences and Arts","ror":"https://ror.org/00rs45z86","country_code":"BE","type":"education","lineage":["https://openalex.org/I12607205"]},{"id":"https://openalex.org/I2801227569","display_name":"Ghent University Hospital","ror":"https://ror.org/00xmkp704","country_code":"BE","type":"healthcare","lineage":["https://openalex.org/I2801227569"]},{"id":"https://openalex.org/I32597200","display_name":"Ghent University","ror":"https://ror.org/00cv9y106","country_code":"BE","type":"education","lineage":["https://openalex.org/I32597200"]}],"countries":["BE"],"is_corresponding":true,"raw_author_name":"W. Rogiest","raw_affiliation_strings":["SMACS Research Group, TELIN, Ghent University, Ghent, Belgium","SMACS Research Group, TELIN, Ghent University, Sint-Pietersnieuwstraat 41, 9000, Ghent, Belgium","Ghent University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"SMACS Research Group, TELIN, Ghent University, Ghent, Belgium","institution_ids":["https://openalex.org/I12607205","https://openalex.org/I32597200"]},{"raw_affiliation_string":"SMACS Research Group, TELIN, Ghent University, Sint-Pietersnieuwstraat 41, 9000, Ghent, Belgium","institution_ids":["https://openalex.org/I32597200"]},{"raw_affiliation_string":"Ghent University","institution_ids":["https://openalex.org/I2801227569"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108397700","display_name":"Koenraad Laevens","orcid":null},"institutions":[{"id":"https://openalex.org/I1322087612","display_name":"Alcatel Lucent (Germany)","ror":"https://ror.org/00c5mwp75","country_code":"DE","type":"company","lineage":["https://openalex.org/I1322087612"]},{"id":"https://openalex.org/I4210125596","display_name":"Copernicus Therapeutics (United States)","ror":"https://ror.org/034a7fc11","country_code":"US","type":"company","lineage":["https://openalex.org/I4210125596"]}],"countries":["DE","US"],"is_corresponding":true,"raw_author_name":"K. Laevens","raw_affiliation_strings":["Alcatel-Lucent Bell NV, Copernicuslaan 50, Antwerpen, Belgium","Alcatel-Lucent Bell NV, Copernicuslaan 50, B-2018, Antwerpen, Belgium","Copernicuslaan 50"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alcatel-Lucent Bell NV, Copernicuslaan 50, Antwerpen, Belgium","institution_ids":["https://openalex.org/I1322087612"]},{"raw_affiliation_string":"Alcatel-Lucent Bell NV, Copernicuslaan 50, B-2018, Antwerpen, Belgium","institution_ids":[]},{"raw_affiliation_string":"Copernicuslaan 50","institution_ids":["https://openalex.org/I4210125596"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028659412","display_name":"Joris Walraevens","orcid":"https://orcid.org/0000-0003-1224-2077"},"institutions":[{"id":"https://openalex.org/I12607205","display_name":"HOGENT University of Applied Sciences and Arts","ror":"https://ror.org/00rs45z86","country_code":"BE","type":"education","lineage":["https://openalex.org/I12607205"]},{"id":"https://openalex.org/I2801227569","display_name":"Ghent University Hospital","ror":"https://ror.org/00xmkp704","country_code":"BE","type":"healthcare","lineage":["https://openalex.org/I2801227569"]},{"id":"https://openalex.org/I32597200","display_name":"Ghent University","ror":"https://ror.org/00cv9y106","country_code":"BE","type":"education","lineage":["https://openalex.org/I32597200"]}],"countries":["BE"],"is_corresponding":true,"raw_author_name":"J. Walraevens","raw_affiliation_strings":["SMACS Research Group, TELIN, Ghent University, Ghent, Belgium","SMACS Research Group, TELIN, Ghent University, Sint-Pietersnieuwstraat 41, 9000, Ghent, Belgium","Ghent University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"SMACS Research Group, TELIN, Ghent University, Ghent, Belgium","institution_ids":["https://openalex.org/I12607205","https://openalex.org/I32597200"]},{"raw_affiliation_string":"SMACS Research Group, TELIN, Ghent University, Sint-Pietersnieuwstraat 41, 9000, Ghent, Belgium","institution_ids":["https://openalex.org/I32597200"]},{"raw_affiliation_string":"Ghent University","institution_ids":["https://openalex.org/I2801227569"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013195936","display_name":"Herwig Bruneel","orcid":"https://orcid.org/0000-0002-3739-327X"},"institutions":[{"id":"https://openalex.org/I12607205","display_name":"HOGENT University of Applied Sciences and Arts","ror":"https://ror.org/00rs45z86","country_code":"BE","type":"education","lineage":["https://openalex.org/I12607205"]},{"id":"https://openalex.org/I2801227569","display_name":"Ghent University Hospital","ror":"https://ror.org/00xmkp704","country_code":"BE","type":"healthcare","lineage":["https://openalex.org/I2801227569"]},{"id":"https://openalex.org/I32597200","display_name":"Ghent University","ror":"https://ror.org/00cv9y106","country_code":"BE","type":"education","lineage":["https://openalex.org/I32597200"]}],"countries":["BE"],"is_corresponding":true,"raw_author_name":"H. Bruneel","raw_affiliation_strings":["SMACS Research Group, TELIN, Ghent University, Ghent, Belgium","SMACS Research Group, TELIN, Ghent University, Sint-Pietersnieuwstraat 41, 9000, Ghent, Belgium","Ghent University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"SMACS Research Group, TELIN, Ghent University, Ghent, Belgium","institution_ids":["https://openalex.org/I12607205","https://openalex.org/I32597200"]},{"raw_affiliation_string":"SMACS Research Group, TELIN, Ghent University, Sint-Pietersnieuwstraat 41, 9000, Ghent, Belgium","institution_ids":["https://openalex.org/I32597200"]},{"raw_affiliation_string":"Ghent University","institution_ids":["https://openalex.org/I2801227569"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5013195936","https://openalex.org/A5028659412","https://openalex.org/A5055801624","https://openalex.org/A5108397700"],"corresponding_institution_ids":["https://openalex.org/I12607205","https://openalex.org/I1322087612","https://openalex.org/I2801227569","https://openalex.org/I32597200","https://openalex.org/I4210125596"],"apc_list":{"value":2990,"currency":"USD","value_usd":2990},"apc_paid":null,"fwci":1.587,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.85756555,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"226","issue":"1","first_page":"527","last_page":"550"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.9843000173568726,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12238","display_name":"Green IT and Sustainability","score":0.9659000039100647,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/burstiness","display_name":"Burstiness","score":0.807497501373291},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6949502229690552},{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.6145778894424438},{"id":"https://openalex.org/keywords/independent-and-identically-distributed-random-variables","display_name":"Independent and identically distributed random variables","score":0.6042743921279907},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5944268703460693},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.5152683258056641},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.4764723777770996},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.4628417193889618},{"id":"https://openalex.org/keywords/random-variable","display_name":"Random variable","score":0.4093199372291565},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.25111448764801025},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.1809406280517578},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1674395203590393},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.15920642018318176},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.12508738040924072}],"concepts":[{"id":"https://openalex.org/C2781023610","wikidata":"https://www.wikidata.org/wiki/Q17006304","display_name":"Burstiness","level":3,"score":0.807497501373291},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6949502229690552},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.6145778894424438},{"id":"https://openalex.org/C141513077","wikidata":"https://www.wikidata.org/wiki/Q378542","display_name":"Independent and identically distributed random variables","level":3,"score":0.6042743921279907},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5944268703460693},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.5152683258056641},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4764723777770996},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4628417193889618},{"id":"https://openalex.org/C122123141","wikidata":"https://www.wikidata.org/wiki/Q176623","display_name":"Random variable","level":2,"score":0.4093199372291565},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.25111448764801025},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1809406280517578},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1674395203590393},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.15920642018318176},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.12508738040924072},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C158379750","wikidata":"https://www.wikidata.org/wiki/Q214111","display_name":"Network packet","level":2,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s10479-014-1721-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10479-014-1721-4","pdf_url":null,"source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:annopr:v:226:y:2015:i:1:p:527-550:10.1007/s10479-014-1721-4","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1007/s10479-014-1721-4","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:archive.ugent.be:6871589","is_oa":false,"landing_page_url":"http://hdl.handle.net/1854/LU-6871589","pdf_url":null,"source":{"id":"https://openalex.org/S4306400478","display_name":"Ghent University Academic Bibliography (Ghent University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I32597200","host_organization_name":"Ghent University","host_organization_lineage":["https://openalex.org/I32597200"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ISSN: 0254-5330","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321454","display_name":"Belgian Federal Science Policy Office","ror":"https://ror.org/01fapfv42"},{"id":"https://openalex.org/F4320321730","display_name":"Fonds Wetenschappelijk Onderzoek","ror":"https://ror.org/03qtxy027"},{"id":"https://openalex.org/F4320327336","display_name":"Vlaamse regering","ror":null}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W1516690362","https://openalex.org/W1522431975","https://openalex.org/W1534265027","https://openalex.org/W1988031188","https://openalex.org/W1999178477","https://openalex.org/W2009888596","https://openalex.org/W2022176535","https://openalex.org/W2034784222","https://openalex.org/W2036645045","https://openalex.org/W2044016711","https://openalex.org/W2053793452","https://openalex.org/W2057190861","https://openalex.org/W2063602028","https://openalex.org/W2082480328","https://openalex.org/W2087984828","https://openalex.org/W2100864874","https://openalex.org/W2109341366","https://openalex.org/W2111888548","https://openalex.org/W2113411619","https://openalex.org/W2141626523","https://openalex.org/W2142387614","https://openalex.org/W2143329697","https://openalex.org/W2143452557","https://openalex.org/W2301635097","https://openalex.org/W2328694133","https://openalex.org/W2912160707","https://openalex.org/W6697996462"],"related_works":["https://openalex.org/W2347733609","https://openalex.org/W2605475288","https://openalex.org/W1979026279","https://openalex.org/W2292976891","https://openalex.org/W2128683635","https://openalex.org/W4245457074","https://openalex.org/W4240383795","https://openalex.org/W2066502241","https://openalex.org/W2008809748","https://openalex.org/W2951620698"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2026-07-23T08:03:31.855105","created_date":"2025-10-10T00:00:00"}
