{"id":"https://openalex.org/W2055751288","doi":"https://doi.org/10.1007/s10479-014-1626-2","title":"Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option","display_name":"Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option","publication_year":2014,"publication_date":"2014-05-27","ids":{"openalex":"https://openalex.org/W2055751288","doi":"https://doi.org/10.1007/s10479-014-1626-2","mag":"2055751288"},"language":"en","primary_location":{"id":"doi:10.1007/s10479-014-1626-2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10479-014-1626-2","pdf_url":null,"source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017091497","display_name":"Alexander Dudin","orcid":"https://orcid.org/0000-0003-2881-0227"},"institutions":[{"id":"https://openalex.org/I291386647","display_name":"Belarusian State University","ror":"https://ror.org/021036w13","country_code":"BY","type":"education","lineage":["https://openalex.org/I291386647"]}],"countries":["BY"],"is_corresponding":true,"raw_author_name":"Alexander Dudin","raw_affiliation_strings":["Belarusian State University, 4, Nezavisimosti Ave., 220030\u00a0, Minsk, Belarus","Belarusian, State University"],"affiliations":[{"raw_affiliation_string":"Belarusian State University, 4, Nezavisimosti Ave., 220030\u00a0, Minsk, Belarus","institution_ids":["https://openalex.org/I291386647"]},{"raw_affiliation_string":"Belarusian, State University","institution_ids":["https://openalex.org/I291386647"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059642708","display_name":"Chesoong Kim","orcid":"https://orcid.org/0000-0003-1750-0880"},"institutions":[{"id":"https://openalex.org/I9507","display_name":"Sangji University","ror":"https://ror.org/01gqe3t73","country_code":"KR","type":"education","lineage":["https://openalex.org/I9507"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Chesoong Kim","raw_affiliation_strings":["Sangji University, Wonju, Kangwon, 220-702, Korea","[Sangji University]"],"affiliations":[{"raw_affiliation_string":"Sangji University, Wonju, Kangwon, 220-702, Korea","institution_ids":["https://openalex.org/I9507"]},{"raw_affiliation_string":"[Sangji University]","institution_ids":["https://openalex.org/I9507"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016268804","display_name":"Olga Dudina","orcid":"https://orcid.org/0000-0002-6788-8783"},"institutions":[{"id":"https://openalex.org/I291386647","display_name":"Belarusian State University","ror":"https://ror.org/021036w13","country_code":"BY","type":"education","lineage":["https://openalex.org/I291386647"]}],"countries":["BY"],"is_corresponding":false,"raw_author_name":"Olga Dudina","raw_affiliation_strings":["Belarusian State University, 4, Nezavisimosti Ave., 220030\u00a0, Minsk, Belarus","Belarusian, State University"],"affiliations":[{"raw_affiliation_string":"Belarusian State University, 4, Nezavisimosti Ave., 220030\u00a0, Minsk, Belarus","institution_ids":["https://openalex.org/I291386647"]},{"raw_affiliation_string":"Belarusian, State University","institution_ids":["https://openalex.org/I291386647"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046286231","display_name":"Sergey Dudin","orcid":"https://orcid.org/0000-0002-9439-8755"},"institutions":[{"id":"https://openalex.org/I291386647","display_name":"Belarusian State University","ror":"https://ror.org/021036w13","country_code":"BY","type":"education","lineage":["https://openalex.org/I291386647"]}],"countries":["BY"],"is_corresponding":false,"raw_author_name":"Sergey Dudin","raw_affiliation_strings":["Belarusian State University, 4, Nezavisimosti Ave., 220030\u00a0, Minsk, Belarus","Belarusian, State University"],"affiliations":[{"raw_affiliation_string":"Belarusian State University, 4, Nezavisimosti Ave., 220030\u00a0, Minsk, Belarus","institution_ids":["https://openalex.org/I291386647"]},{"raw_affiliation_string":"Belarusian, State University","institution_ids":["https://openalex.org/I291386647"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5017091497"],"corresponding_institution_ids":["https://openalex.org/I291386647"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":null,"fwci":1.1432,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.82683342,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":"239","issue":"2","first_page":"401","last_page":"428"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.945900022983551,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11720","display_name":"Probability and Risk Models","score":0.9398999810218811,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/markovian-arrival-process","display_name":"Markovian arrival process","score":0.7207192778587341},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7042757272720337},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.502716064453125},{"id":"https://openalex.org/keywords/server","display_name":"Server","score":0.48843470215797424},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4536151885986328},{"id":"https://openalex.org/keywords/theory-of-computation","display_name":"Theory of computation","score":0.4356323480606079},{"id":"https://openalex.org/keywords/phase-type-distribution","display_name":"Phase-type distribution","score":0.43350526690483093},{"id":"https://openalex.org/keywords/markov-process","display_name":"Markov process","score":0.42020201683044434},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.3949028551578522},{"id":"https://openalex.org/keywords/real-time-computing","display_name":"Real-time computing","score":0.34623146057128906},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.33457648754119873},{"id":"https://openalex.org/keywords/markov-chain","display_name":"Markov chain","score":0.28369322419166565},{"id":"https://openalex.org/keywords/algorithm","display_name":"Algorithm","score":0.189346045255661},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.146062970161438},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.0922439694404602},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.07735085487365723}],"concepts":[{"id":"https://openalex.org/C192163390","wikidata":"https://www.wikidata.org/wiki/Q612061","display_name":"Markovian arrival process","level":3,"score":0.7207192778587341},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7042757272720337},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.502716064453125},{"id":"https://openalex.org/C93996380","wikidata":"https://www.wikidata.org/wiki/Q44127","display_name":"Server","level":2,"score":0.48843470215797424},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4536151885986328},{"id":"https://openalex.org/C24858836","wikidata":"https://www.wikidata.org/wiki/Q844718","display_name":"Theory of computation","level":2,"score":0.4356323480606079},{"id":"https://openalex.org/C120375044","wikidata":"https://www.wikidata.org/wiki/Q7180911","display_name":"Phase-type distribution","level":3,"score":0.43350526690483093},{"id":"https://openalex.org/C159886148","wikidata":"https://www.wikidata.org/wiki/Q176645","display_name":"Markov process","level":2,"score":0.42020201683044434},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.3949028551578522},{"id":"https://openalex.org/C79403827","wikidata":"https://www.wikidata.org/wiki/Q3988","display_name":"Real-time computing","level":1,"score":0.34623146057128906},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.33457648754119873},{"id":"https://openalex.org/C98763669","wikidata":"https://www.wikidata.org/wiki/Q176645","display_name":"Markov chain","level":2,"score":0.28369322419166565},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.189346045255661},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.146062970161438},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0922439694404602},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.07735085487365723},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10479-014-1626-2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10479-014-1626-2","pdf_url":null,"source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:annopr:v:239:y:2016:i:2:d:10.1007_s10479-014-1626-2","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10479-014-1626-2","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320322120","display_name":"National Research Foundation of Korea","ror":"https://ror.org/013aysd81"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W54211912","https://openalex.org/W1530239534","https://openalex.org/W1606855494","https://openalex.org/W1608666872","https://openalex.org/W1980746611","https://openalex.org/W1992096211","https://openalex.org/W2003174713","https://openalex.org/W2050624833","https://openalex.org/W2064180984","https://openalex.org/W2064264171","https://openalex.org/W2067076908","https://openalex.org/W2073424933","https://openalex.org/W2074096585","https://openalex.org/W2077224396","https://openalex.org/W2089878060","https://openalex.org/W2121546525","https://openalex.org/W2121722108","https://openalex.org/W2154602821","https://openalex.org/W2155089386","https://openalex.org/W2313879598","https://openalex.org/W2416099273","https://openalex.org/W4246477479"],"related_works":["https://openalex.org/W2022559774","https://openalex.org/W2041124767","https://openalex.org/W3012274585","https://openalex.org/W2105594225","https://openalex.org/W408385223","https://openalex.org/W2186667272","https://openalex.org/W2379515119","https://openalex.org/W2187946682","https://openalex.org/W2171369911","https://openalex.org/W2069173736"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
