{"id":"https://openalex.org/W2053011838","doi":"https://doi.org/10.1007/s10479-012-1215-1","title":"Optimal balanced control for call centers","display_name":"Optimal balanced control for call centers","publication_year":2012,"publication_date":"2012-09-05","ids":{"openalex":"https://openalex.org/W2053011838","doi":"https://doi.org/10.1007/s10479-012-1215-1","mag":"2053011838"},"language":"en","primary_location":{"id":"doi:10.1007/s10479-012-1215-1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10479-012-1215-1","pdf_url":null,"source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026617038","display_name":"Sandjai Bhulai","orcid":"https://orcid.org/0000-0003-1124-8821"},"institutions":[{"id":"https://openalex.org/I865915315","display_name":"Vrije Universiteit Amsterdam","ror":"https://ror.org/008xxew50","country_code":"NL","type":"education","lineage":["https://openalex.org/I865915315"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Sandjai Bhulai","raw_affiliation_strings":["Faculty of Sciences, VU University Amsterdam, De Boelelaan 1081a, 1081 HV, Amsterdam, The Netherlands","Faculty of Sciences, VU University Amsterdam, Amsterdam, The Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Sciences, VU University Amsterdam, De Boelelaan 1081a, 1081 HV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I865915315"]},{"raw_affiliation_string":"Faculty of Sciences, VU University Amsterdam, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I865915315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022735733","display_name":"Taoying Farenhorst-Yuan","orcid":null},"institutions":[{"id":"https://openalex.org/I913958620","display_name":"Erasmus University Rotterdam","ror":"https://ror.org/057w15z03","country_code":"NL","type":"education","lineage":["https://openalex.org/I913958620"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Taoying Farenhorst-Yuan","raw_affiliation_strings":["Department of Econometrics, Erasmus School of Economics, Erasmus University Rotterdam, P.O. Box 1738, 3000 DR, Rotterdam, The Netherlands","Department of Econometrics, Erasmus School of Economics, Erasmus University Rotterdam, Rotterdam, The Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Econometrics, Erasmus School of Economics, Erasmus University Rotterdam, P.O. Box 1738, 3000 DR, Rotterdam, The Netherlands","institution_ids":["https://openalex.org/I913958620"]},{"raw_affiliation_string":"Department of Econometrics, Erasmus School of Economics, Erasmus University Rotterdam, Rotterdam, The Netherlands","institution_ids":["https://openalex.org/I913958620"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069167370","display_name":"Bernd Heidergott","orcid":"https://orcid.org/0000-0002-3389-2311"},"institutions":[{"id":"https://openalex.org/I198488067","display_name":"Tinbergen Institute","ror":"https://ror.org/054xxtt73","country_code":"NL","type":"education","lineage":["https://openalex.org/I198488067"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Bernd Heidergott","raw_affiliation_strings":["Tinbergen Institute, and Department of Econometrics and Operations Research, VU University Amsterdam, De Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","Tinbergen Institute, and Department of Econometrics and Operations Research, VU University Amsterdam, Amsterdam, The Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tinbergen Institute, and Department of Econometrics and Operations Research, VU University Amsterdam, De Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I198488067"]},{"raw_affiliation_string":"Tinbergen Institute, and Department of Econometrics and Operations Research, VU University Amsterdam, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I198488067"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083377122","display_name":"Dinard van der Laan","orcid":"https://orcid.org/0000-0001-9678-7386"},"institutions":[{"id":"https://openalex.org/I198488067","display_name":"Tinbergen Institute","ror":"https://ror.org/054xxtt73","country_code":"NL","type":"education","lineage":["https://openalex.org/I198488067"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Dinard van\u00a0der Laan","raw_affiliation_strings":["Tinbergen Institute, and Department of Econometrics and Operations Research, VU University Amsterdam, De Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","Tinbergen Institute, and Department of Econometrics and Operations Research, VU University Amsterdam, Amsterdam, The Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tinbergen Institute, and Department of Econometrics and Operations Research, VU University Amsterdam, De Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I198488067"]},{"raw_affiliation_string":"Tinbergen Institute, and Department of Econometrics and Operations Research, VU University Amsterdam, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I198488067"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5069167370"],"corresponding_institution_ids":["https://openalex.org/I198488067"],"apc_list":{"value":2990,"currency":"USD","value_usd":2990},"apc_paid":null,"fwci":1.8607,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.86555462,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"201","issue":"1","first_page":"39","last_page":"62"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11125","display_name":"Petri Nets in System Modeling","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1703","display_name":"Computational Theory and Mathematics"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/theory-of-computation","display_name":"Theory of computation","score":0.8116461038589478},{"id":"https://openalex.org/keywords/optimal-control","display_name":"Optimal control","score":0.7177367806434631},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6825600862503052},{"id":"https://openalex.org/keywords/mathematical-optimization","display_name":"Mathematical optimization","score":0.6716428399085999},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.5798224210739136},{"id":"https://openalex.org/keywords/stochastic-control","display_name":"Stochastic control","score":0.49621134996414185},{"id":"https://openalex.org/keywords/state","display_name":"State (computer science)","score":0.4720878303050995},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.4658990800380707},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.24371010065078735},{"id":"https://openalex.org/keywords/algorithm","display_name":"Algorithm","score":0.18745118379592896},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.06909960508346558}],"concepts":[{"id":"https://openalex.org/C24858836","wikidata":"https://www.wikidata.org/wiki/Q844718","display_name":"Theory of computation","level":2,"score":0.8116461038589478},{"id":"https://openalex.org/C91575142","wikidata":"https://www.wikidata.org/wiki/Q1971426","display_name":"Optimal control","level":2,"score":0.7177367806434631},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6825600862503052},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.6716428399085999},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5798224210739136},{"id":"https://openalex.org/C170131372","wikidata":"https://www.wikidata.org/wiki/Q7617811","display_name":"Stochastic control","level":3,"score":0.49621134996414185},{"id":"https://openalex.org/C48103436","wikidata":"https://www.wikidata.org/wiki/Q599031","display_name":"State (computer science)","level":2,"score":0.4720878303050995},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.4658990800380707},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.24371010065078735},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.18745118379592896},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.06909960508346558},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1007/s10479-012-1215-1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10479-012-1215-1","pdf_url":null,"source":{"id":"https://openalex.org/S57667410","display_name":"Annals of Operations Research","issn_l":"0254-5330","issn":["0254-5330","1572-9338"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Operations Research","raw_type":"journal-article"},{"id":"pmh:eur:oai:pure.eur.nl:publications/691fcf70-4da4-41f9-960b-55131b2c9658","is_oa":false,"landing_page_url":"https://pure.eur.nl/en/publications/691fcf70-4da4-41f9-960b-55131b2c9658","pdf_url":null,"source":{"id":"https://openalex.org/S4306401843","display_name":"Data Archiving and Networked Services (DANS)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1322597698","host_organization_name":"Royal Netherlands Academy of Arts and Sciences","host_organization_lineage":["https://openalex.org/I1322597698"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Annals of Operations Research, 201(1), 39 - 62. Springer Netherlands","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:RePEc:spr:annopr:v:201:y:2012:i:1:p:39-62:10.1007/s10479-012-1215-1","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1007/s10479-012-1215-1","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:research.vu.nl:openaire_cris_publications/0343da5f-6450-4e27-8123-7457ff8c5dc6","is_oa":false,"landing_page_url":"https://research.vu.nl/en/publications/0343da5f-6450-4e27-8123-7457ff8c5dc6","pdf_url":null,"source":{"id":"https://openalex.org/S4306401107","display_name":"VU Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I865915315","host_organization_name":"Vrije Universiteit Amsterdam","host_organization_lineage":["https://openalex.org/I865915315"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Bhulai, S, Yuan, T, Heidergott, B F & van der Laan, D A 2012, 'Optimal balanced control for call centers', Annals of Operations Research, vol. 201, no. 1, pp. 39-62. https://doi.org/10.1007/s10479-012-1215-1","raw_type":"article"},{"id":"pmh:oai:research.vu.nl:publications/1b286e93-1d58-4837-b662-4ceb75f0e788","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400546","display_name":"Digital Academic REpository of VU University Amsterdam (Vrije Universiteit Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I865915315","host_organization_name":"Vrije Universiteit Amsterdam","host_organization_lineage":["https://openalex.org/I865915315"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W163688550","https://openalex.org/W1518931405","https://openalex.org/W1550687824","https://openalex.org/W1556349354","https://openalex.org/W1586417893","https://openalex.org/W1589059132","https://openalex.org/W1608666872","https://openalex.org/W1973374963","https://openalex.org/W1978854416","https://openalex.org/W1998441499","https://openalex.org/W1999680158","https://openalex.org/W2045453332","https://openalex.org/W2048107715","https://openalex.org/W2049715533","https://openalex.org/W2057182494","https://openalex.org/W2075976548","https://openalex.org/W2079612567","https://openalex.org/W2089878060","https://openalex.org/W2108293203","https://openalex.org/W2113566325","https://openalex.org/W2115679377","https://openalex.org/W2119338125","https://openalex.org/W2119567691","https://openalex.org/W2122320538","https://openalex.org/W2130328627","https://openalex.org/W2137306058","https://openalex.org/W2138515733","https://openalex.org/W2155555462","https://openalex.org/W2164669679","https://openalex.org/W2168934542","https://openalex.org/W2187509272","https://openalex.org/W2311126677","https://openalex.org/W2317201179","https://openalex.org/W2334782222","https://openalex.org/W2484957131","https://openalex.org/W2611866857","https://openalex.org/W2811306548","https://openalex.org/W3175367423","https://openalex.org/W4239611042","https://openalex.org/W4248924305","https://openalex.org/W6606507440","https://openalex.org/W6630965284"],"related_works":["https://openalex.org/W2001283893","https://openalex.org/W2032860538","https://openalex.org/W2053079725","https://openalex.org/W2001500949","https://openalex.org/W2065518442","https://openalex.org/W2963867492","https://openalex.org/W2943897807","https://openalex.org/W3120484221","https://openalex.org/W4366198066","https://openalex.org/W2358522863"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":1}],"updated_date":"2026-08-08T01:25:22.217667","created_date":"2025-10-10T00:00:00"}