{"id":"https://openalex.org/W4404830680","doi":"https://doi.org/10.1007/s10270-024-01229-2","title":"Business process improvement with AB testing and reinforcement learning: grounded theory-based industry perspectives","display_name":"Business process improvement with AB testing and reinforcement learning: grounded theory-based industry perspectives","publication_year":2024,"publication_date":"2024-11-28","ids":{"openalex":"https://openalex.org/W4404830680","doi":"https://doi.org/10.1007/s10270-024-01229-2"},"language":"en","primary_location":{"id":"doi:10.1007/s10270-024-01229-2","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10270-024-01229-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10270-024-01229-2.pdf","source":{"id":"https://openalex.org/S64245694","display_name":"Software & Systems Modeling","issn_l":"1619-1366","issn":["1619-1366","1619-1374"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Software and Systems Modeling","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10270-024-01229-2.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010730893","display_name":"Aaron Friedrich Kurz","orcid":"https://orcid.org/0000-0002-2547-6780"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Aaron Friedrich Kurz","raw_affiliation_strings":["SAP Signavio, Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"SAP Signavio, Berlin, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014935371","display_name":"Timotheus Kampik","orcid":"https://orcid.org/0000-0002-6458-2252"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Timotheus Kampik","raw_affiliation_strings":["SAP Signavio, Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"SAP Signavio, Berlin, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011464374","display_name":"Luise Pufahl","orcid":null},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Luise Pufahl","raw_affiliation_strings":["School of CIT, Technical University of Munich, Heilbronn, Germany"],"affiliations":[{"raw_affiliation_string":"School of CIT, Technical University of Munich, Heilbronn, Germany","institution_ids":["https://openalex.org/I62916508"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071642549","display_name":"Ingo Weber","orcid":"https://orcid.org/0000-0002-4833-5921"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Ingo Weber","raw_affiliation_strings":["Fraunhofer Gesellschaft, Munich, Germany","School of CIT, Technical University of Munich, Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Fraunhofer Gesellschaft, Munich, Germany","institution_ids":[]},{"raw_affiliation_string":"School of CIT, Technical University of Munich, Munich, Germany","institution_ids":["https://openalex.org/I62916508"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5011464374"],"corresponding_institution_ids":["https://openalex.org/I62916508"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":{"value":2290,"currency":"EUR","value_usd":2890},"fwci":1.6396,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.88070824,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":"24","issue":"1","first_page":"87","last_page":"109"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9763000011444092,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9763000011444092,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9584000110626221,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13643","display_name":"Artificial Intelligence in Law","score":0.9550999999046326,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/grounded-theory","display_name":"Grounded theory","score":0.7044870257377625},{"id":"https://openalex.org/keywords/reinforcement","display_name":"Reinforcement","score":0.520975649356842},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.495964378118515},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.35310661792755127},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.34811127185821533},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3130584955215454},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3040412664413452},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.29902341961860657},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.21797606348991394},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.19766470789909363},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.13269147276878357},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.08050718903541565}],"concepts":[{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.7044870257377625},{"id":"https://openalex.org/C67203356","wikidata":"https://www.wikidata.org/wiki/Q1321905","display_name":"Reinforcement","level":2,"score":0.520975649356842},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.495964378118515},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35310661792755127},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34811127185821533},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3130584955215454},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3040412664413452},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.29902341961860657},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.21797606348991394},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.19766470789909363},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.13269147276878357},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.08050718903541565},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/s10270-024-01229-2","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10270-024-01229-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10270-024-01229-2.pdf","source":{"id":"https://openalex.org/S64245694","display_name":"Software & Systems Modeling","issn_l":"1619-1366","issn":["1619-1366","1619-1374"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Software and Systems Modeling","raw_type":"journal-article"},{"id":"pmh:oai:mediatum.ub.tum.de:node/1788019","is_oa":false,"landing_page_url":"https://mediatum.ub.tum.de/1788019","pdf_url":null,"source":{"id":"https://openalex.org/S4377196330","display_name":"mediaTUM  (Technical University of Munich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I62916508","host_organization_name":"Technical University of Munich","host_organization_lineage":["https://openalex.org/I62916508"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:mediatum.ub.tum.de:node/1792138","is_oa":false,"landing_page_url":"https://mediatum.ub.tum.de/1792138","pdf_url":null,"source":{"id":"https://openalex.org/S4377196330","display_name":"mediaTUM  (Technical University of Munich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I62916508","host_organization_name":"Technical University of Munich","host_organization_lineage":["https://openalex.org/I62916508"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:publica.fraunhofer.de:publica/503947","is_oa":true,"landing_page_url":"https://publica.fraunhofer.de/handle/publica/503947","pdf_url":null,"source":{"id":"https://openalex.org/S4306400318","display_name":"Fraunhofer-Publica (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":{"id":"doi:10.1007/s10270-024-01229-2","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10270-024-01229-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10270-024-01229-2.pdf","source":{"id":"https://openalex.org/S64245694","display_name":"Software & Systems Modeling","issn_l":"1619-1366","issn":["1619-1366","1619-1374"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Software and Systems Modeling","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.6200000047683716,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320323383","display_name":"Technische Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/02kkvpp62"}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4404830680.pdf"},"referenced_works_count":40,"referenced_works":["https://openalex.org/W25364003","https://openalex.org/W1487579583","https://openalex.org/W1572121282","https://openalex.org/W1843425376","https://openalex.org/W1973094642","https://openalex.org/W2050647805","https://openalex.org/W2083755493","https://openalex.org/W2094608307","https://openalex.org/W2108581220","https://openalex.org/W2109178347","https://openalex.org/W2110228583","https://openalex.org/W2112420033","https://openalex.org/W2173412009","https://openalex.org/W2182839494","https://openalex.org/W2766447205","https://openalex.org/W2806352853","https://openalex.org/W2875786650","https://openalex.org/W2906994370","https://openalex.org/W2942275776","https://openalex.org/W2966222495","https://openalex.org/W2990520658","https://openalex.org/W3021240172","https://openalex.org/W3023586494","https://openalex.org/W3027718630","https://openalex.org/W3083079367","https://openalex.org/W3094435078","https://openalex.org/W3192495122","https://openalex.org/W3200634420","https://openalex.org/W3207409396","https://openalex.org/W4231797621","https://openalex.org/W4285123668","https://openalex.org/W4294413807","https://openalex.org/W4300879629","https://openalex.org/W4315647142","https://openalex.org/W4379507314","https://openalex.org/W4379507329","https://openalex.org/W4379793019","https://openalex.org/W4386321037","https://openalex.org/W4392059507","https://openalex.org/W4401009855"],"related_works":["https://openalex.org/W1546533203","https://openalex.org/W2054080977","https://openalex.org/W1511554945","https://openalex.org/W2015439768","https://openalex.org/W4361008414","https://openalex.org/W4396854307","https://openalex.org/W4281737987","https://openalex.org/W4386449603","https://openalex.org/W3124412501","https://openalex.org/W2048235121"],"abstract_inverted_index":{"Abstract":[0],"In":[1,21,44],"order":[2],"to":[3,33],"better":[4],"facilitate":[5],"the":[6,13,23,35,64,74,103,107,111,115,119,129,133],"need":[7,92],"for":[8,93,135],"continuous":[9,148],"business":[10,40,143],"process":[11,41,124,144],"improvement,":[12],"application":[14],"of":[15,39,63,105,121,132,140],"DevOps":[16,29],"principles":[17],"has":[18],"been":[19],"proposed.":[20],"particular,":[22],"AB-BPM":[24,65],"methodology":[25,66,134],"applies":[26],"AB":[27],"testing\u2014a":[28],"practice\u2014and":[30],"reinforcement":[31,97],"learning":[32],"increase":[34],"speed":[36],"and":[37,60,67,109,127,137,146],"quality":[38],"improvement":[42],"efforts.":[43],"this":[45,53],"paper,":[46],"we":[47],"provide":[48],"an":[49,122],"industry":[50],"perspective":[51],"on":[52],"approach,":[54],"assessing":[55],"prerequisites,":[56],"suitability,":[57],"requirements,":[58],"risks,":[59],"additional":[61],"aspects":[62],"supporting":[68],"tools.":[69],"Our":[70],"qualitative":[71],"study":[72],"follows":[73],"grounded":[75],"theory":[76],"research":[77],"methodology,":[78],"including":[79],"16":[80],"semi-structured":[81],"interviews":[82],"with":[83,114],"BPM":[84],"practitioners.":[85],"The":[86],"main":[87],"findings":[88],"indicate:":[89],"(1)":[90],"a":[91],"expert":[94],"control":[95],"during":[96],"learning-driven":[98],"experiments":[99],"in":[100],"production,":[101],"(2)":[102],"importance":[104],"involving":[106],"participants":[108],"aligning":[110],"method":[112],"culturally":[113],"respective":[116],"setting,":[117],"(3)":[118],"necessity":[120],"integrated":[123],"execution":[125],"environment,":[126],"(4)":[128],"long-term":[130],"potential":[131],"effective":[136],"efficient":[138],"validation":[139],"algorithmically":[141],"(co-)created":[142],"variants,":[145],"their":[147],"management.":[149]},"counts_by_year":[{"year":2025,"cited_by_count":3}],"updated_date":"2026-03-16T09:10:04.655348","created_date":"2025-10-10T00:00:00"}