{"id":"https://openalex.org/W4410705783","doi":"https://doi.org/10.1007/s10257-025-00705-6","title":"The service control tower: dilemmas, decisions and a reference architecture for maintenance of (high-value) assets","display_name":"The service control tower: dilemmas, decisions and a reference architecture for maintenance of (high-value) assets","publication_year":2025,"publication_date":"2025-05-24","ids":{"openalex":"https://openalex.org/W4410705783","doi":"https://doi.org/10.1007/s10257-025-00705-6","pmid":"https://pubmed.ncbi.nlm.nih.gov/41427078"},"language":"en","primary_location":{"id":"doi:10.1007/s10257-025-00705-6","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10257-025-00705-6","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10257-025-00705-6.pdf","source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10257-025-00705-6.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029482536","display_name":"Rogier Harmelink","orcid":"https://orcid.org/0000-0001-5643-6258"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Rogier Harmelink","raw_affiliation_strings":["Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE Enschede, Netherlands","Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE, Enschede, Netherlands"],"raw_orcid":"https://orcid.org/0000-0001-5643-6258","affiliations":[{"raw_affiliation_string":"Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE Enschede, Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE, Enschede, Netherlands","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030031449","display_name":"Engin Topan","orcid":"https://orcid.org/0000-0002-4048-3073"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Engin Topan","raw_affiliation_strings":["Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE Enschede, Netherlands","Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE, Enschede, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE Enschede, Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE, Enschede, Netherlands","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039455135","display_name":"Jos van Hillegersberg","orcid":"https://orcid.org/0000-0002-3042-1450"},"institutions":[{"id":"https://openalex.org/I4210139162","display_name":"Model Driven Solutions (United States)","ror":"https://ror.org/03x89f523","country_code":"US","type":"company","lineage":["https://openalex.org/I4210139162"]},{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL","US"],"is_corresponding":false,"raw_author_name":"Jos van Hillegersberg","raw_affiliation_strings":["Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE Enschede, Netherlands","Jheronimus Academy of Data Science, Sint Janssingel 92, 5211 DA 's-Hertogenbosch, Netherlands","Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE, Enschede, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE Enschede, Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"Jheronimus Academy of Data Science, Sint Janssingel 92, 5211 DA 's-Hertogenbosch, Netherlands","institution_ids":["https://openalex.org/I4210139162"]},{"raw_affiliation_string":"Industrial Engineering and Business Information Systems, School of Behavioural and Management Sciences, University of Twente, Drienerlolaan 5, 7500 AE, Enschede, Netherlands","institution_ids":["https://openalex.org/I94624287"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5029482536"],"corresponding_institution_ids":["https://openalex.org/I94624287"],"apc_list":{"value":2790,"currency":"USD","value_usd":2790},"apc_paid":{"value":2790,"currency":"USD","value_usd":2790},"fwci":1.31,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.82336398,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"23","issue":"4","first_page":"931","last_page":"969"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9847000241279602,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9847000241279602,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9692000150680542,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9666000008583069,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tower","display_name":"Tower","score":0.7380992770195007},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.6154521703720093},{"id":"https://openalex.org/keywords/architecture","display_name":"Architecture","score":0.5848485231399536},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.563312292098999},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.5371269583702087},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5114380121231079},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.48229530453681946},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3360116183757782},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.33470940589904785},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.328155517578125},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.23453381657600403},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1740758717060089},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.12368685007095337},{"id":"https://openalex.org/keywords/civil-engineering","display_name":"Civil engineering","score":0.08910739421844482},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.07092466950416565}],"concepts":[{"id":"https://openalex.org/C2777831296","wikidata":"https://www.wikidata.org/wiki/Q12518","display_name":"Tower","level":2,"score":0.7380992770195007},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.6154521703720093},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.5848485231399536},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.563312292098999},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.5371269583702087},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5114380121231079},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.48229530453681946},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3360116183757782},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33470940589904785},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.328155517578125},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.23453381657600403},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1740758717060089},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.12368685007095337},{"id":"https://openalex.org/C147176958","wikidata":"https://www.wikidata.org/wiki/Q77590","display_name":"Civil engineering","level":1,"score":0.08910739421844482},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.07092466950416565},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/s10257-025-00705-6","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10257-025-00705-6","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10257-025-00705-6.pdf","source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},{"id":"pmid:41427078","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/41427078","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information systems and e-business management","raw_type":null},{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/6489f4f9-cd92-4047-9672-c85eba78aa53","is_oa":true,"landing_page_url":"https://research.utwente.nl/en/publications/6489f4f9-cd92-4047-9672-c85eba78aa53","pdf_url":"https://ris.utwente.nl/ws/files/493409027/s10257-025-00705-6.pdf","source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Harmelink, R, Topan, E & van Hillegersberg, J 2025, 'The service control tower : dilemmas, decisions and a reference architecture for maintenance of (high-value) assets', Information systems and e-business management, vol. 23, no. 4, pp. 931-969. https://doi.org/10.1007/s10257-025-00705-6","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:pubmedcentral.nih.gov:12713541","is_oa":true,"landing_page_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC12713541/","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Inf Syst EBus Manag","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.1007/s10257-025-00705-6","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10257-025-00705-6","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10257-025-00705-6.pdf","source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G5844450113","display_name":"MAritime Remote CONtrol tower for service logistics Innovation (MARCONI)","funder_award_id":"439.18.309","funder_id":"https://openalex.org/F4320321800","funder_display_name":"Nederlandse Organisatie voor Wetenschappelijk Onderzoek"}],"funders":[{"id":"https://openalex.org/F4320321800","display_name":"Nederlandse Organisatie voor Wetenschappelijk Onderzoek","ror":"https://ror.org/04jsz6e67"},{"id":"https://openalex.org/F4320329460","display_name":"TKI DINALOG","ror":"https://ror.org/00522p687"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4410705783.pdf","grobid_xml":"https://content.openalex.org/works/W4410705783.grobid-xml"},"referenced_works_count":31,"referenced_works":["https://openalex.org/W49973284","https://openalex.org/W129425135","https://openalex.org/W281665770","https://openalex.org/W1579194127","https://openalex.org/W1582214705","https://openalex.org/W1800478330","https://openalex.org/W1989029845","https://openalex.org/W1996303709","https://openalex.org/W2013437002","https://openalex.org/W2024241863","https://openalex.org/W2031083877","https://openalex.org/W2048941109","https://openalex.org/W2050841259","https://openalex.org/W2067472811","https://openalex.org/W2079857186","https://openalex.org/W2095517531","https://openalex.org/W2118290729","https://openalex.org/W2119580705","https://openalex.org/W2121883503","https://openalex.org/W2163119384","https://openalex.org/W2192201333","https://openalex.org/W2310656332","https://openalex.org/W2325381725","https://openalex.org/W2570814811","https://openalex.org/W2897639915","https://openalex.org/W2923745563","https://openalex.org/W2945214436","https://openalex.org/W3096592358","https://openalex.org/W3202737912","https://openalex.org/W4250565671","https://openalex.org/W4396944399"],"related_works":["https://openalex.org/W4214759293","https://openalex.org/W2948890638","https://openalex.org/W2377743247","https://openalex.org/W2481514411","https://openalex.org/W2567029817","https://openalex.org/W2367420223","https://openalex.org/W2319168490","https://openalex.org/W2549137639","https://openalex.org/W3112969627","https://openalex.org/W3213682227"],"abstract_inverted_index":{"Complex":[0],"supply":[1,7,30],"chains":[2],"require":[3],"coordination":[4,28],"efforts":[5],"from":[6],"chain":[8],"partners.":[9],"The":[10],"concept":[11,36],"of":[12,37,86,95,160,183],"the":[13,22,35,38,50,84,93,103,116,167],"service":[14,104,150,192],"control":[15,40,46,105,151,185,193],"tower":[16,47,106],"plays":[17],"an":[18,120,157],"essential":[19],"role":[20],"in":[21,29,49,97,119,129,147,156],"transition":[23],"towards":[24],"Logistics":[25],"4.0":[26],"and":[27,61,75,78,107,127,132,162,172,181],"chains.":[31],"This":[32],"paper":[33],"analyses":[34],"(service)":[39,45,184],"tower.":[41,152],"We":[42,71,91,135],"find":[43,82],"different":[44,130],"applications":[48],"literature.":[51],"Some":[52],"are":[53,163],"focused":[54],"on":[55,140],"a":[56,67,149,188],"specific":[57],"domain":[58],"(e.g.,":[59],"transportation":[60],"pharmaceutical":[62],"logistics),":[63],"while":[64],"others":[65],"have":[66],"more":[68],"generic":[69],"approach.":[70],"review":[72],"available":[73],"architectures":[74],"determine":[76],"strengths":[77],"gaps.":[79],"Additionally,":[80],"we":[81,101,176],"that":[83,111],"construction":[85],"inter-organizational":[87,121],"systems":[88],"is":[89],"complex.":[90],"explore":[92],"process":[94],"collaboration":[96],"four":[98,109],"phases.":[99],"Next,":[100],"define":[102],"recognize":[108],"levels":[110],"organizations":[112],"construct":[113],"to":[114,166],"create":[115],"system.":[117],"However,":[118],"context,":[122],"strategic":[123],"interests":[124],"cause":[125],"conflict":[126],"result":[128],"technical":[131],"business":[133],"dilemmas.":[134],"identify":[136],"several":[137],"dilemmas":[138,154],"based":[139],"experts'":[141],"inputs":[142],"during":[143],"workshops":[144],"with":[145,187],"companies":[146],"constructing":[148],"Most":[153],"occur":[155],"early":[158],"stage":[159],"development":[161],"often":[164],"related":[165],"system's":[168],"governance,":[169],"data":[170],"sharing":[171],"IT":[173],"integration.":[174],"Finally,":[175],"provide":[177],"potential":[178],"users,":[179],"developers":[180],"researchers":[182],"towers":[186],"maintenance-oriented":[189],"architecture":[190],"for":[191],"towers.":[194]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-07-23T08:03:31.855105","created_date":"2025-10-10T00:00:00"}