{"id":"https://openalex.org/W4403734675","doi":"https://doi.org/10.1007/s10257-024-00690-2","title":"Converting free users to paying customers in freemium services: a SaaS success model","display_name":"Converting free users to paying customers in freemium services: a SaaS success model","publication_year":2024,"publication_date":"2024-10-24","ids":{"openalex":"https://openalex.org/W4403734675","doi":"https://doi.org/10.1007/s10257-024-00690-2"},"language":"en","primary_location":{"id":"doi:10.1007/s10257-024-00690-2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10257-024-00690-2","pdf_url":null,"source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5064629291","display_name":"Pei\u2010Fang Hsu","orcid":"https://orcid.org/0000-0002-3973-1770"},"institutions":[{"id":"https://openalex.org/I25846049","display_name":"National Tsing Hua University","ror":"https://ror.org/00zdnkx70","country_code":"TW","type":"education","lineage":["https://openalex.org/I25846049"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Pei-Fang Hsu","raw_affiliation_strings":["Institute of Service Science, National Tsing Hua University, Hsinchu, Taiwan"],"affiliations":[{"raw_affiliation_string":"Institute of Service Science, National Tsing Hua University, Hsinchu, Taiwan","institution_ids":["https://openalex.org/I25846049"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040520763","display_name":"HsiuJu Rebecca Yen","orcid":"https://orcid.org/0000-0003-1121-8438"},"institutions":[{"id":"https://openalex.org/I25846049","display_name":"National Tsing Hua University","ror":"https://ror.org/00zdnkx70","country_code":"TW","type":"education","lineage":["https://openalex.org/I25846049"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Hsin-Ru Rebecca Yen","raw_affiliation_strings":["Institute of Service Science, National Tsing Hua University, Hsinchu, Taiwan"],"affiliations":[{"raw_affiliation_string":"Institute of Service Science, National Tsing Hua University, Hsinchu, Taiwan","institution_ids":["https://openalex.org/I25846049"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006784495","display_name":"Paul Jen\u2010Hwa Hu","orcid":"https://orcid.org/0000-0002-4981-895X"},"institutions":[{"id":"https://openalex.org/I223532165","display_name":"University of Utah","ror":"https://ror.org/03r0ha626","country_code":"US","type":"education","lineage":["https://openalex.org/I223532165"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Paul Jen-Hwa Hu","raw_affiliation_strings":["Department of Operations and Information Systems, David Eccles School of Business, University of Utah, Salt Lake City, USA"],"affiliations":[{"raw_affiliation_string":"Department of Operations and Information Systems, David Eccles School of Business, University of Utah, Salt Lake City, USA","institution_ids":["https://openalex.org/I223532165"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006426584","display_name":"Tuan Nguyen","orcid":"https://orcid.org/0000-0003-1248-9555"},"institutions":[{"id":"https://openalex.org/I23923803","display_name":"University of Exeter","ror":"https://ror.org/03yghzc09","country_code":"GB","type":"education","lineage":["https://openalex.org/I23923803"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Tuan Kellan Nguyen","raw_affiliation_strings":["University of Exeter, Exeter, UK"],"affiliations":[{"raw_affiliation_string":"University of Exeter, Exeter, UK","institution_ids":["https://openalex.org/I23923803"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5064629291"],"corresponding_institution_ids":["https://openalex.org/I25846049"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":null,"fwci":4.3573,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.95108021,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":"23","issue":"2","first_page":"355","last_page":"390"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-as-a-service","display_name":"Software as a service","score":0.8863007426261902},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6984469890594482},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4844546318054199},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.48132550716400146},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3796854019165039},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.32231056690216064},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.24491408467292786},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.1370997428894043}],"concepts":[{"id":"https://openalex.org/C175133352","wikidata":"https://www.wikidata.org/wiki/Q1254596","display_name":"Software as a service","level":4,"score":0.8863007426261902},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6984469890594482},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4844546318054199},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.48132550716400146},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3796854019165039},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.32231056690216064},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.24491408467292786},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.1370997428894043},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10257-024-00690-2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10257-024-00690-2","pdf_url":null,"source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":61,"referenced_works":["https://openalex.org/W634127540","https://openalex.org/W1721421031","https://openalex.org/W1965436425","https://openalex.org/W1966510145","https://openalex.org/W1969135163","https://openalex.org/W1979503170","https://openalex.org/W1994146145","https://openalex.org/W1996409842","https://openalex.org/W1999481466","https://openalex.org/W2001153856","https://openalex.org/W2014049963","https://openalex.org/W2015518777","https://openalex.org/W2022092369","https://openalex.org/W2024924955","https://openalex.org/W2050909151","https://openalex.org/W2077679295","https://openalex.org/W2082667171","https://openalex.org/W2085164052","https://openalex.org/W2086642814","https://openalex.org/W2091379726","https://openalex.org/W2099702286","https://openalex.org/W2110380947","https://openalex.org/W2110799735","https://openalex.org/W2113814318","https://openalex.org/W2119681300","https://openalex.org/W2127450621","https://openalex.org/W2131096463","https://openalex.org/W2134449039","https://openalex.org/W2138991146","https://openalex.org/W2141167937","https://openalex.org/W2150404815","https://openalex.org/W2151694441","https://openalex.org/W2153584768","https://openalex.org/W2171515724","https://openalex.org/W2224715182","https://openalex.org/W2516486149","https://openalex.org/W2521240529","https://openalex.org/W2547323929","https://openalex.org/W2593681072","https://openalex.org/W2605968929","https://openalex.org/W2611796982","https://openalex.org/W2748105665","https://openalex.org/W2783510535","https://openalex.org/W2790348972","https://openalex.org/W2905740560","https://openalex.org/W2938736700","https://openalex.org/W2969162254","https://openalex.org/W3003947449","https://openalex.org/W3005480351","https://openalex.org/W3122080363","https://openalex.org/W3122326131","https://openalex.org/W3125976894","https://openalex.org/W3150796314","https://openalex.org/W4226410417","https://openalex.org/W4235678817","https://openalex.org/W4238559129","https://openalex.org/W4239110531","https://openalex.org/W4248416624","https://openalex.org/W4250602443","https://openalex.org/W4322500927","https://openalex.org/W4385272718"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W1864280877","https://openalex.org/W3173750053","https://openalex.org/W4206347313","https://openalex.org/W2935682778","https://openalex.org/W2186039352","https://openalex.org/W4386159400","https://openalex.org/W3132716659","https://openalex.org/W1562991075","https://openalex.org/W2187644337"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
