{"id":"https://openalex.org/W4313357536","doi":"https://doi.org/10.1007/s10257-022-00602-2","title":"The performance assessment framework (PPAFR) for RPA implementation in a loan application process using process mining","display_name":"The performance assessment framework (PPAFR) for RPA implementation in a loan application process using process mining","publication_year":2022,"publication_date":"2022-12-30","ids":{"openalex":"https://openalex.org/W4313357536","doi":"https://doi.org/10.1007/s10257-022-00602-2"},"language":"en","primary_location":{"id":"doi:10.1007/s10257-022-00602-2","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10257-022-00602-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10257-022-00602-2.pdf","source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10257-022-00602-2.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036820146","display_name":"Roman \u0160perka","orcid":"https://orcid.org/0000-0003-2371-6450"},"institutions":[{"id":"https://openalex.org/I32366509","display_name":"Silesian University in Opava","ror":"https://ror.org/02w4f2z17","country_code":"CZ","type":"education","lineage":["https://openalex.org/I32366509"]}],"countries":["CZ"],"is_corresponding":true,"raw_author_name":"Roman \u0160perka","raw_affiliation_strings":["Department of Business Economics and Management, School of Business Administration in Karvina, Silesian University in Opava, Karvin\u00e1, Czechia"],"raw_orcid":"https://orcid.org/0000-0003-2371-6450","affiliations":[{"raw_affiliation_string":"Department of Business Economics and Management, School of Business Administration in Karvina, Silesian University in Opava, Karvin\u00e1, Czechia","institution_ids":["https://openalex.org/I32366509"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077905191","display_name":"Michal Hala\u0161ka","orcid":"https://orcid.org/0000-0002-7086-9137"},"institutions":[{"id":"https://openalex.org/I32366509","display_name":"Silesian University in Opava","ror":"https://ror.org/02w4f2z17","country_code":"CZ","type":"education","lineage":["https://openalex.org/I32366509"]}],"countries":["CZ"],"is_corresponding":false,"raw_author_name":"Michal Hala\u0161ka","raw_affiliation_strings":["Department of Business Economics and Management, School of Business Administration in Karvina, Silesian University in Opava, Karvin\u00e1, Czechia"],"raw_orcid":"https://orcid.org/0000-0002-7086-9137","affiliations":[{"raw_affiliation_string":"Department of Business Economics and Management, School of Business Administration in Karvina, Silesian University in Opava, Karvin\u00e1, Czechia","institution_ids":["https://openalex.org/I32366509"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5036820146"],"corresponding_institution_ids":["https://openalex.org/I32366509"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":{"value":2190,"currency":"EUR","value_usd":2790},"fwci":3.2984,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.9275653,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"21","issue":"2","first_page":"277","last_page":"321"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9409999847412109,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.803307056427002},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7466119527816772},{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.7001591920852661},{"id":"https://openalex.org/keywords/loan","display_name":"Loan","score":0.5919510722160339},{"id":"https://openalex.org/keywords/process-automation-system","display_name":"Process automation system","score":0.5614240169525146},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.4878675937652588},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.44430339336395264},{"id":"https://openalex.org/keywords/business-process-discovery","display_name":"Business process discovery","score":0.43790894746780396},{"id":"https://openalex.org/keywords/process-mining","display_name":"Process mining","score":0.4287467300891876},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.37098175287246704},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.34778690338134766},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.33712106943130493},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.2679273188114166},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.11318150162696838},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10991176962852478},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.07346001267433167},{"id":"https://openalex.org/keywords/mechanical-engineering","display_name":"Mechanical engineering","score":0.0672714114189148}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.803307056427002},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7466119527816772},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.7001591920852661},{"id":"https://openalex.org/C2777764128","wikidata":"https://www.wikidata.org/wiki/Q189539","display_name":"Loan","level":2,"score":0.5919510722160339},{"id":"https://openalex.org/C21457203","wikidata":"https://www.wikidata.org/wiki/Q4056293","display_name":"Process automation system","level":3,"score":0.5614240169525146},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4878675937652588},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.44430339336395264},{"id":"https://openalex.org/C93453677","wikidata":"https://www.wikidata.org/wiki/Q1017580","display_name":"Business process discovery","level":5,"score":0.43790894746780396},{"id":"https://openalex.org/C124670913","wikidata":"https://www.wikidata.org/wiki/Q2608526","display_name":"Process mining","level":5,"score":0.4287467300891876},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.37098175287246704},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.34778690338134766},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.33712106943130493},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.2679273188114166},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.11318150162696838},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10991176962852478},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.07346001267433167},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0672714114189148},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10257-022-00602-2","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10257-022-00602-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10257-022-00602-2.pdf","source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infsem:v:21:y:2023:i:2:d:10.1007_s10257-022-00602-2","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10257-022-00602-2","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.1007/s10257-022-00602-2","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10257-022-00602-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10257-022-00602-2.pdf","source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4399999976158142}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321005","display_name":"Ministerstvo \u0160kolstv\u00ed, Ml\u00e1de\u017ee a T\u011blov\u00fdchovy","ror":"https://ror.org/037n8p820"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4313357536.pdf","grobid_xml":"https://content.openalex.org/works/W4313357536.grobid-xml"},"referenced_works_count":64,"referenced_works":["https://openalex.org/W1497602734","https://openalex.org/W1587536427","https://openalex.org/W1606974445","https://openalex.org/W1843425376","https://openalex.org/W1889154000","https://openalex.org/W1992412373","https://openalex.org/W2007523435","https://openalex.org/W2008161988","https://openalex.org/W2017645430","https://openalex.org/W2020937470","https://openalex.org/W2070137128","https://openalex.org/W2070640624","https://openalex.org/W2080350957","https://openalex.org/W2084864929","https://openalex.org/W2097007905","https://openalex.org/W2097691308","https://openalex.org/W2111357144","https://openalex.org/W2123709218","https://openalex.org/W2132077759","https://openalex.org/W2136922540","https://openalex.org/W2151164148","https://openalex.org/W2161353659","https://openalex.org/W2165661376","https://openalex.org/W2166351206","https://openalex.org/W2170917993","https://openalex.org/W2395185644","https://openalex.org/W2491529299","https://openalex.org/W2524020350","https://openalex.org/W2612465601","https://openalex.org/W2738241474","https://openalex.org/W2748458594","https://openalex.org/W2772019989","https://openalex.org/W2804154565","https://openalex.org/W2887958162","https://openalex.org/W2901174424","https://openalex.org/W2909731695","https://openalex.org/W2925897401","https://openalex.org/W2949896274","https://openalex.org/W2963107557","https://openalex.org/W2963143727","https://openalex.org/W2969331360","https://openalex.org/W2982980691","https://openalex.org/W2985921739","https://openalex.org/W2996441822","https://openalex.org/W3013550390","https://openalex.org/W3018157678","https://openalex.org/W3028098148","https://openalex.org/W3037031525","https://openalex.org/W3041661735","https://openalex.org/W3083539368","https://openalex.org/W3083653865","https://openalex.org/W3085181490","https://openalex.org/W3088171959","https://openalex.org/W3094840964","https://openalex.org/W3123463303","https://openalex.org/W3124536214","https://openalex.org/W3127090519","https://openalex.org/W3131867310","https://openalex.org/W3164034721","https://openalex.org/W3171711021","https://openalex.org/W4220816940","https://openalex.org/W4237336108","https://openalex.org/W4239400663","https://openalex.org/W4243932450"],"related_works":["https://openalex.org/W2150478723","https://openalex.org/W4365511202","https://openalex.org/W4300560926","https://openalex.org/W2050159024","https://openalex.org/W2973144148","https://openalex.org/W2142618121","https://openalex.org/W4389937450","https://openalex.org/W3184122949","https://openalex.org/W3087909741","https://openalex.org/W88310037"],"abstract_inverted_index":{"Abstract":[0],"When":[1],"a":[2,53,115,123,145],"company":[3,32,212],"decides":[4],"to":[5,24,49,167,213,249,256],"automate":[6,33],"its":[7],"business":[8],"processes":[9],"by":[10,164],"means":[11],"of":[12,44,60,105,122,137,147,162,195,227,233,263],"RPA":[13,61,99,138,155,173,254],"(Robotic":[14],"Process":[15],"Automation),":[16],"there":[17],"are":[18,191,202],"two":[19],"fundamental":[20],"questions":[21],"that":[22,183],"need":[23],"be":[25,207,250],"answered.":[26],"Firstly,":[27,67],"what":[28,35],"activities":[29,171],"should":[30],"the":[31,45,58,88,109,142,148,160,185,192,199,211,217,225,230,234,242,257,260,264],"and":[34,51,71,78,85,101,132,175],"characteristics":[36,246],"make":[37],"them":[38],"suitable":[39,170],"for":[40,98,172,210],"RPA.":[41,79],"The":[42,119],"aim":[43],"presented":[46],"research":[47,83,143,243],"is":[48,150,219,236],"design":[50,102,110],"demonstrate":[52,108],"data-driven":[54],"performance":[55,232,262],"framework":[56],"assessing":[57],"impact":[59,226,258],"implementation":[62,100,174],"using":[63,126],"process":[64,76,103,124,127,130,133,149,235],"mining":[65,77,128],"(PPAFR).":[66],"we":[68,81,94,158],"comment":[69],"on":[70,111,141,154,222,229,259],"summarise":[72],"existing":[73],"trends":[74],"in":[75],"Secondly,":[80],"describe":[82],"objectives":[84],"methods":[86],"following":[87],"Design":[89],"Science":[90],"Research":[91],"Methodology.":[92],"Then,":[93],"identify":[95,168],"critical":[96],"factors":[97],"stages":[104],"PPAFR.":[106],"We":[107],"real":[112],"data":[113],"from":[114],"loan":[116,186],"application":[117,187],"process.":[118,265],"demonstration":[120],"consists":[121],"discovery":[125],"methods,":[129],"analysis,":[131],"simulation":[134],"with":[135,152],"assessment":[136],"candidates.":[139],"Based":[140],"results,":[144],"redesign":[146],"proposed":[151],"emphasis":[153],"implementation.":[156],"Finally,":[157],"discuss":[159],"usefulness":[161],"PPAFR":[163],"helping":[165],"companies":[166],"potentially":[169],"not":[176],"overestimating":[177],"potential":[178],"gains.":[179],"Obtained":[180],"results":[181],"show":[182],"within":[184],"process,":[188],"waiting":[189,200],"times":[190,201],"main":[193],"causes":[194],"extended":[196],"cases.":[197],"If":[198,216],"generated":[203],"internally,":[204],"it":[205],"will":[206],"much":[208],"easier":[209],"address":[214],"them.":[215],"automation":[218,228],"focused":[220],"mainly":[221],"processing":[223],"times,":[224],"overall":[231,261],"insignificant":[237],"or":[238],"very":[239],"low.":[240],"Moreover,":[241],"identified":[244],"several":[245],"which":[247],"have":[248],"considered":[251],"when":[252],"implementing":[253],"due":[255]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}