{"id":"https://openalex.org/W2769657522","doi":"https://doi.org/10.1007/s10257-017-0365-8","title":"Information systems for smart services","display_name":"Information systems for smart services","publication_year":2017,"publication_date":"2017-11-01","ids":{"openalex":"https://openalex.org/W2769657522","doi":"https://doi.org/10.1007/s10257-017-0365-8","mag":"2769657522"},"language":"en","primary_location":{"id":"doi:10.1007/s10257-017-0365-8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10257-017-0365-8","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10257-017-0365-8.pdf","source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1007/s10257-017-0365-8.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019030039","display_name":"Daniel Beverungen","orcid":"https://orcid.org/0000-0002-4216-3276"},"institutions":[{"id":"https://openalex.org/I206945453","display_name":"Paderborn University","ror":"https://ror.org/058kzsd48","country_code":"DE","type":"education","lineage":["https://openalex.org/I206945453"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Daniel Beverungen","raw_affiliation_strings":["Paderborn University, Warburger Stra\u00dfe 100, 33098, Paderborn, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Paderborn University, Warburger Stra\u00dfe 100, 33098, Paderborn, Germany","institution_ids":["https://openalex.org/I206945453"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067830118","display_name":"Martin Matzner","orcid":"https://orcid.org/0000-0001-5244-3928"},"institutions":[{"id":"https://openalex.org/I181369854","display_name":"Friedrich-Alexander-Universit\u00e4t Erlangen-N\u00fcrnberg","ror":"https://ror.org/00f7hpc57","country_code":"DE","type":"education","lineage":["https://openalex.org/I181369854"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Martin Matzner","raw_affiliation_strings":["Friedrich-Alexander-Universit\u00e4t Erlangen-N\u00fcrnberg, Lange Gasse 20, 90403, Nuremberg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Friedrich-Alexander-Universit\u00e4t Erlangen-N\u00fcrnberg, Lange Gasse 20, 90403, Nuremberg, Germany","institution_ids":["https://openalex.org/I181369854"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048865769","display_name":"Christian Janiesch","orcid":"https://orcid.org/0000-0002-8050-123X"},"institutions":[{"id":"https://openalex.org/I25974101","display_name":"University of W\u00fcrzburg","ror":"https://ror.org/00fbnyb24","country_code":"DE","type":"education","lineage":["https://openalex.org/I25974101"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Christian Janiesch","raw_affiliation_strings":["Julius-Maximilians-Universit\u00e4t W\u00fcrzburg, Josef-Stangl-Platz 2, 97080, W\u00fcrzburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Julius-Maximilians-Universit\u00e4t W\u00fcrzburg, Josef-Stangl-Platz 2, 97080, W\u00fcrzburg, Germany","institution_ids":["https://openalex.org/I25974101"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5019030039"],"corresponding_institution_ids":["https://openalex.org/I206945453"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":null,"fwci":9.2734,"has_fulltext":true,"cited_by_count":70,"citation_normalized_percentile":{"value":0.97538189,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":100},"biblio":{"volume":"15","issue":"4","first_page":"781","last_page":"787"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9431999921798706,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9312000274658203,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.670826256275177},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.6467123031616211},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6358334422111511},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.5982131958007812},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.5244986414909363},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45940250158309937},{"id":"https://openalex.org/keywords/service-catalog","display_name":"Service catalog","score":0.4561059772968292},{"id":"https://openalex.org/keywords/design-science-research","display_name":"Design science research","score":0.45049771666526794},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.44597601890563965},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.44533824920654297},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.4403931200504303},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4312966763973236},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4105924069881439},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3387700319290161},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.32919183373451233},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.20795437693595886},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.20119667053222656}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.670826256275177},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.6467123031616211},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6358334422111511},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5982131958007812},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.5244986414909363},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45940250158309937},{"id":"https://openalex.org/C189423186","wikidata":"https://www.wikidata.org/wiki/Q7455731","display_name":"Service catalog","level":5,"score":0.4561059772968292},{"id":"https://openalex.org/C2777655877","wikidata":"https://www.wikidata.org/wiki/Q3475740","display_name":"Design science research","level":3,"score":0.45049771666526794},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.44597601890563965},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.44533824920654297},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.4403931200504303},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4312966763973236},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4105924069881439},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3387700319290161},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.32919183373451233},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20795437693595886},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.20119667053222656},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10257-017-0365-8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10257-017-0365-8","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10257-017-0365-8.pdf","source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infsem:v:15:y:2017:i:4:d:10.1007_s10257-017-0365-8","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10257-017-0365-8","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.1007/s10257-017-0365-8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10257-017-0365-8","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10257-017-0365-8.pdf","source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6499999761581421,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2769657522.pdf","grobid_xml":"https://content.openalex.org/works/W2769657522.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W1554094768","https://openalex.org/W1631150390","https://openalex.org/W1830867736","https://openalex.org/W1987699195","https://openalex.org/W1989075208","https://openalex.org/W2063939674","https://openalex.org/W2096010043","https://openalex.org/W2106099010","https://openalex.org/W2119793810","https://openalex.org/W2155167238","https://openalex.org/W2162666018","https://openalex.org/W2592816410","https://openalex.org/W2754500630","https://openalex.org/W2762346313","https://openalex.org/W3122372996","https://openalex.org/W4230283234"],"related_works":["https://openalex.org/W2376259564","https://openalex.org/W2349829537","https://openalex.org/W2808736867","https://openalex.org/W1969008554","https://openalex.org/W2269539645","https://openalex.org/W2786810075","https://openalex.org/W2166567760","https://openalex.org/W2393746581","https://openalex.org/W4255182082","https://openalex.org/W2949068238"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":16},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":9}],"updated_date":"2026-04-27T08:22:11.395708","created_date":"2025-10-10T00:00:00"}