{"id":"https://openalex.org/W2533790558","doi":"https://doi.org/10.1007/s10257-016-0331-x","title":"Design and demonstration of an engineering method for service support systems","display_name":"Design and demonstration of an engineering method for service support systems","publication_year":2016,"publication_date":"2016-10-19","ids":{"openalex":"https://openalex.org/W2533790558","doi":"https://doi.org/10.1007/s10257-016-0331-x","mag":"2533790558"},"language":"en","primary_location":{"id":"doi:10.1007/s10257-016-0331-x","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10257-016-0331-x","pdf_url":null,"source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055837428","display_name":"Dirk Metzger","orcid":null},"institutions":[{"id":"https://openalex.org/I170658231","display_name":"Osnabr\u00fcck University","ror":"https://ror.org/04qmmjx98","country_code":"DE","type":"education","lineage":["https://openalex.org/I170658231"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Dirk Metzger","raw_affiliation_strings":["Information Management und Information Systems, Osnabr\u00fcck University, Katharinenstra\u00dfe 3, 49074, Osnabr\u00fcck, Germany"],"affiliations":[{"raw_affiliation_string":"Information Management und Information Systems, Osnabr\u00fcck University, Katharinenstra\u00dfe 3, 49074, Osnabr\u00fcck, Germany","institution_ids":["https://openalex.org/I170658231"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077019502","display_name":"Christina Niem\u00f6ller","orcid":null},"institutions":[{"id":"https://openalex.org/I170658231","display_name":"Osnabr\u00fcck University","ror":"https://ror.org/04qmmjx98","country_code":"DE","type":"education","lineage":["https://openalex.org/I170658231"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Christina Niem\u00f6ller","raw_affiliation_strings":["Information Management und Information Systems, Osnabr\u00fcck University, Katharinenstra\u00dfe 3, 49074, Osnabr\u00fcck, Germany"],"affiliations":[{"raw_affiliation_string":"Information Management und Information Systems, Osnabr\u00fcck University, Katharinenstra\u00dfe 3, 49074, Osnabr\u00fcck, Germany","institution_ids":["https://openalex.org/I170658231"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088797103","display_name":"Oliver Thomas","orcid":"https://orcid.org/0000-0001-8162-9633"},"institutions":[{"id":"https://openalex.org/I170658231","display_name":"Osnabr\u00fcck University","ror":"https://ror.org/04qmmjx98","country_code":"DE","type":"education","lineage":["https://openalex.org/I170658231"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Oliver Thomas","raw_affiliation_strings":["Information Management und Information Systems, Osnabr\u00fcck University, Katharinenstra\u00dfe 3, 49074, Osnabr\u00fcck, Germany"],"affiliations":[{"raw_affiliation_string":"Information Management und Information Systems, Osnabr\u00fcck University, Katharinenstra\u00dfe 3, 49074, Osnabr\u00fcck, Germany","institution_ids":["https://openalex.org/I170658231"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5055837428"],"corresponding_institution_ids":["https://openalex.org/I170658231"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":null,"fwci":2.1519,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.90597855,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"15","issue":"4","first_page":"789","last_page":"823"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9605000019073486,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6135581135749817},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6016424298286438},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5827600359916687},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5492978096008301},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.5212274789810181},{"id":"https://openalex.org/keywords/technician","display_name":"Technician","score":0.5137744545936584},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.5078631043434143},{"id":"https://openalex.org/keywords/product-service-system","display_name":"Product-service system","score":0.49284958839416504},{"id":"https://openalex.org/keywords/engineering-design-process","display_name":"Engineering design process","score":0.4871956706047058},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.45835649967193604},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.44908732175827026},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.4442836046218872},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.44394999742507935},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.35397541522979736},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.2976507544517517},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2876359224319458}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6135581135749817},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6016424298286438},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5827600359916687},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5492978096008301},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.5212274789810181},{"id":"https://openalex.org/C2776229289","wikidata":"https://www.wikidata.org/wiki/Q5352191","display_name":"Technician","level":2,"score":0.5137744545936584},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.5078631043434143},{"id":"https://openalex.org/C122642867","wikidata":"https://www.wikidata.org/wiki/Q179106","display_name":"Product-service system","level":3,"score":0.49284958839416504},{"id":"https://openalex.org/C34972735","wikidata":"https://www.wikidata.org/wiki/Q2920267","display_name":"Engineering design process","level":2,"score":0.4871956706047058},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.45835649967193604},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.44908732175827026},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.4442836046218872},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.44394999742507935},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35397541522979736},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2976507544517517},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2876359224319458},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10257-016-0331-x","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10257-016-0331-x","pdf_url":null,"source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infsem:v:15:y:2017:i:4:d:10.1007_s10257-016-0331-x","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10257-016-0331-x","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4399999976158142}],"awards":[{"id":"https://openalex.org/G4225721400","display_name":null,"funder_award_id":"01PD14014A","funder_id":"https://openalex.org/F4320321114","funder_display_name":"Bundesministerium f\u00fcr Bildung und Forschung"}],"funders":[{"id":"https://openalex.org/F4320321114","display_name":"Bundesministerium f\u00fcr Bildung und Forschung","ror":"https://ror.org/04pz7b180"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":73,"referenced_works":["https://openalex.org/W8549777","https://openalex.org/W18209118","https://openalex.org/W74300274","https://openalex.org/W75764488","https://openalex.org/W77268223","https://openalex.org/W92881974","https://openalex.org/W101014938","https://openalex.org/W128142837","https://openalex.org/W139070083","https://openalex.org/W161812766","https://openalex.org/W181821350","https://openalex.org/W235398219","https://openalex.org/W262230981","https://openalex.org/W1493399762","https://openalex.org/W1512382277","https://openalex.org/W1514239202","https://openalex.org/W1532501004","https://openalex.org/W1537923806","https://openalex.org/W1542879894","https://openalex.org/W1551184063","https://openalex.org/W1564180283","https://openalex.org/W1575168195","https://openalex.org/W1582587133","https://openalex.org/W1589382802","https://openalex.org/W1605081255","https://openalex.org/W1606540910","https://openalex.org/W1662874569","https://openalex.org/W1752363179","https://openalex.org/W1964706044","https://openalex.org/W1971974268","https://openalex.org/W1981010763","https://openalex.org/W1988564823","https://openalex.org/W2000553295","https://openalex.org/W2009885361","https://openalex.org/W2017624053","https://openalex.org/W2033943395","https://openalex.org/W2080357303","https://openalex.org/W2083634997","https://openalex.org/W2084486980","https://openalex.org/W2095961905","https://openalex.org/W2099955504","https://openalex.org/W2100005800","https://openalex.org/W2102586032","https://openalex.org/W2112241147","https://openalex.org/W2129363624","https://openalex.org/W2136922540","https://openalex.org/W2145112629","https://openalex.org/W2146858779","https://openalex.org/W2150262617","https://openalex.org/W2151461605","https://openalex.org/W2156468403","https://openalex.org/W2159255554","https://openalex.org/W2162666018","https://openalex.org/W2163029733","https://openalex.org/W2163339672","https://openalex.org/W2165542399","https://openalex.org/W2169571673","https://openalex.org/W2171477304","https://openalex.org/W2189036349","https://openalex.org/W2232449153","https://openalex.org/W2264856684","https://openalex.org/W2280336487","https://openalex.org/W2476722181","https://openalex.org/W2494998521","https://openalex.org/W2565473655","https://openalex.org/W2575113211","https://openalex.org/W2607688694","https://openalex.org/W3024183187","https://openalex.org/W3125388582","https://openalex.org/W4230042801","https://openalex.org/W4238967556","https://openalex.org/W4285719527","https://openalex.org/W4407000633"],"related_works":["https://openalex.org/W2996818098","https://openalex.org/W2140616999","https://openalex.org/W87819791","https://openalex.org/W190945383","https://openalex.org/W1605127507","https://openalex.org/W2198911021","https://openalex.org/W2259637914","https://openalex.org/W2376259564","https://openalex.org/W1970464914","https://openalex.org/W2969391562"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
