{"id":"https://openalex.org/W2080608097","doi":"https://doi.org/10.1007/s10257-014-0264-1","title":"Predicting customer churn from valuable B2B customers in the logistics industry: a case study","display_name":"Predicting customer churn from valuable B2B customers in the logistics industry: a case study","publication_year":2014,"publication_date":"2014-10-01","ids":{"openalex":"https://openalex.org/W2080608097","doi":"https://doi.org/10.1007/s10257-014-0264-1","mag":"2080608097"},"language":"en","primary_location":{"id":"doi:10.1007/s10257-014-0264-1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10257-014-0264-1","pdf_url":null,"source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042008156","display_name":"Kuanchin Chen","orcid":"https://orcid.org/0000-0002-3518-4036"},"institutions":[{"id":"https://openalex.org/I141649380","display_name":"Western Michigan University","ror":"https://ror.org/04j198w64","country_code":"US","type":"education","lineage":["https://openalex.org/I141649380"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Kuanchin Chen","raw_affiliation_strings":["Department of Business Information Systems, Western Michigan University, 3344 Schneider Hall, Kalamazoo, MI, 49008-5412, USA","Department of Business Information Systems, Western Michigan University, Kalamazoo, USA 49008-5412#TAB#"],"affiliations":[{"raw_affiliation_string":"Department of Business Information Systems, Western Michigan University, 3344 Schneider Hall, Kalamazoo, MI, 49008-5412, USA","institution_ids":["https://openalex.org/I141649380"]},{"raw_affiliation_string":"Department of Business Information Systems, Western Michigan University, Kalamazoo, USA 49008-5412#TAB#","institution_ids":["https://openalex.org/I141649380"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055777557","display_name":"Ya\u2010Han Hu","orcid":"https://orcid.org/0000-0002-3285-2983"},"institutions":[{"id":"https://openalex.org/I148099254","display_name":"National Chung Cheng University","ror":"https://ror.org/0028v3876","country_code":"TW","type":"education","lineage":["https://openalex.org/I148099254"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ya-Han Hu","raw_affiliation_strings":["Department of Information Management, National Chung Cheng University, Chiayi, 62102, Taiwan, ROC","Department of Information Management, National Chung Cheng University, Chiayi, Taiwan, ROC 62102#TAB#"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Chung Cheng University, Chiayi, 62102, Taiwan, ROC","institution_ids":["https://openalex.org/I148099254"]},{"raw_affiliation_string":"Department of Information Management, National Chung Cheng University, Chiayi, Taiwan, ROC 62102#TAB#","institution_ids":["https://openalex.org/I148099254"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112402867","display_name":"Yi\u2010Cheng Hsieh","orcid":null},"institutions":[{"id":"https://openalex.org/I148099254","display_name":"National Chung Cheng University","ror":"https://ror.org/0028v3876","country_code":"TW","type":"education","lineage":["https://openalex.org/I148099254"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Yi-Cheng Hsieh","raw_affiliation_strings":["Department of Information Management, National Chung Cheng University, Chiayi, 62102, Taiwan, ROC","Department of Information Management, National Chung Cheng University, Chiayi, Taiwan, ROC 62102#TAB#"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Chung Cheng University, Chiayi, 62102, Taiwan, ROC","institution_ids":["https://openalex.org/I148099254"]},{"raw_affiliation_string":"Department of Information Management, National Chung Cheng University, Chiayi, Taiwan, ROC 62102#TAB#","institution_ids":["https://openalex.org/I148099254"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5042008156"],"corresponding_institution_ids":["https://openalex.org/I141649380"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":null,"fwci":8.0871,"has_fulltext":false,"cited_by_count":74,"citation_normalized_percentile":{"value":0.96840307,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"13","issue":"3","first_page":"475","last_page":"494"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10538","display_name":"Data Mining Algorithms and Applications","score":0.9851999878883362,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-lifetime-value","display_name":"Customer lifetime value","score":0.7135725617408752},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.6007530093193054},{"id":"https://openalex.org/keywords/profit","display_name":"Profit (economics)","score":0.5651845932006836},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5608690977096558},{"id":"https://openalex.org/keywords/variables","display_name":"Variables","score":0.5522899627685547},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.5136730074882507},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5106642842292786},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.5061745047569275},{"id":"https://openalex.org/keywords/customer-value","display_name":"Customer value","score":0.5041249990463257},{"id":"https://openalex.org/keywords/variable","display_name":"Variable (mathematics)","score":0.4893428683280945},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.48849189281463623},{"id":"https://openalex.org/keywords/customer-equity","display_name":"Customer equity","score":0.4642999768257141},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.41098183393478394},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.33496391773223877},{"id":"https://openalex.org/keywords/econometrics","display_name":"Econometrics","score":0.32342517375946045},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.14270225167274475},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.13188567757606506},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.08337816596031189},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.07857018709182739}],"concepts":[{"id":"https://openalex.org/C130721881","wikidata":"https://www.wikidata.org/wiki/Q1146253","display_name":"Customer lifetime value","level":5,"score":0.7135725617408752},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.6007530093193054},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.5651845932006836},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5608690977096558},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.5522899627685547},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.5136730074882507},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5106642842292786},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.5061745047569275},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.5041249990463257},{"id":"https://openalex.org/C182365436","wikidata":"https://www.wikidata.org/wiki/Q50701","display_name":"Variable (mathematics)","level":2,"score":0.4893428683280945},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.48849189281463623},{"id":"https://openalex.org/C53100981","wikidata":"https://www.wikidata.org/wiki/Q5196454","display_name":"Customer equity","level":5,"score":0.4642999768257141},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.41098183393478394},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33496391773223877},{"id":"https://openalex.org/C149782125","wikidata":"https://www.wikidata.org/wiki/Q160039","display_name":"Econometrics","level":1,"score":0.32342517375946045},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.14270225167274475},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.13188567757606506},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.08337816596031189},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.07857018709182739},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10257-014-0264-1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10257-014-0264-1","pdf_url":null,"source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4099999964237213}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W252888580","https://openalex.org/W1503025338","https://openalex.org/W1534608649","https://openalex.org/W1565377632","https://openalex.org/W1971117073","https://openalex.org/W1971224014","https://openalex.org/W1979812564","https://openalex.org/W1985660353","https://openalex.org/W1986660924","https://openalex.org/W1987776546","https://openalex.org/W1989049108","https://openalex.org/W1989855522","https://openalex.org/W1993425841","https://openalex.org/W1997919326","https://openalex.org/W1999992001","https://openalex.org/W2005755239","https://openalex.org/W2006153161","https://openalex.org/W2008936123","https://openalex.org/W2009349621","https://openalex.org/W2011799606","https://openalex.org/W2015557855","https://openalex.org/W2019945100","https://openalex.org/W2020466784","https://openalex.org/W2043265719","https://openalex.org/W2048244076","https://openalex.org/W2048755952","https://openalex.org/W2059888405","https://openalex.org/W2061033598","https://openalex.org/W2069300565","https://openalex.org/W2070855716","https://openalex.org/W2071552263","https://openalex.org/W2078704831","https://openalex.org/W2082112090","https://openalex.org/W2084484787","https://openalex.org/W2084620235","https://openalex.org/W2087340651","https://openalex.org/W2087924048","https://openalex.org/W2094439750","https://openalex.org/W2104719746","https://openalex.org/W2106637586","https://openalex.org/W2107651406","https://openalex.org/W2114357029","https://openalex.org/W2115383008","https://openalex.org/W2123877644","https://openalex.org/W2127396574","https://openalex.org/W2136806966","https://openalex.org/W2137428477","https://openalex.org/W2138123110","https://openalex.org/W2160227689","https://openalex.org/W2161634631","https://openalex.org/W2162388529","https://openalex.org/W2170474188","https://openalex.org/W2482589566","https://openalex.org/W3123614577","https://openalex.org/W4248475065"],"related_works":["https://openalex.org/W2354761646","https://openalex.org/W2369001999","https://openalex.org/W2373859265","https://openalex.org/W2340032440","https://openalex.org/W2366998341","https://openalex.org/W2919924281","https://openalex.org/W2370095450","https://openalex.org/W2368761584","https://openalex.org/W2793799992","https://openalex.org/W2914121476"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":11},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":9},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":8},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1}],"updated_date":"2026-04-02T15:55:50.835912","created_date":"2025-10-10T00:00:00"}