{"id":"https://openalex.org/W2075749508","doi":"https://doi.org/10.1007/s10257-010-0152-2","title":"Integrating management of customer value and risk in e-commerce","display_name":"Integrating management of customer value and risk in e-commerce","publication_year":2010,"publication_date":"2010-11-19","ids":{"openalex":"https://openalex.org/W2075749508","doi":"https://doi.org/10.1007/s10257-010-0152-2","mag":"2075749508"},"language":"en","primary_location":{"id":"doi:10.1007/s10257-010-0152-2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10257-010-0152-2","pdf_url":null,"source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006116653","display_name":"Markus Ruch","orcid":null},"institutions":[{"id":"https://openalex.org/I161046081","display_name":"University of Freiburg","ror":"https://ror.org/0245cg223","country_code":"DE","type":"education","lineage":["https://openalex.org/I161046081"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Markus Ruch","raw_affiliation_strings":["Institute of Computer Science and Social Studies, Department of Telematics, University of Freiburg, Friedrichstrasse 50, 79098, Freiburg, Germany","Institute of Computer Science and Social Studies, Department of Telematics, University of Freiburg, Freiburg, Germany 79098"],"affiliations":[{"raw_affiliation_string":"Institute of Computer Science and Social Studies, Department of Telematics, University of Freiburg, Friedrichstrasse 50, 79098, Freiburg, Germany","institution_ids":["https://openalex.org/I161046081"]},{"raw_affiliation_string":"Institute of Computer Science and Social Studies, Department of Telematics, University of Freiburg, Freiburg, Germany 79098","institution_ids":["https://openalex.org/I161046081"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084264311","display_name":"Stefan Sackmann","orcid":"https://orcid.org/0000-0002-3370-6785"},"institutions":[{"id":"https://openalex.org/I68956291","display_name":"Martin Luther University Halle-Wittenberg","ror":"https://ror.org/05gqaka33","country_code":"DE","type":"education","lineage":["https://openalex.org/I68956291"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Stefan Sackmann","raw_affiliation_strings":["Institute of Information Systems, Department of Information Management, University of Halle-Wittenberg, Universit\u00e4tsring 3, 06108, Halle, Germany","Institute of Information Systems, Department of Information Management, University of Halle-Wittenberg, Halle, Germany 06108"],"affiliations":[{"raw_affiliation_string":"Institute of Information Systems, Department of Information Management, University of Halle-Wittenberg, Universit\u00e4tsring 3, 06108, Halle, Germany","institution_ids":["https://openalex.org/I68956291"]},{"raw_affiliation_string":"Institute of Information Systems, Department of Information Management, University of Halle-Wittenberg, Halle, Germany 06108","institution_ids":["https://openalex.org/I68956291"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5006116653"],"corresponding_institution_ids":["https://openalex.org/I161046081"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.22808569,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"10","issue":"1","first_page":"101","last_page":"116"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/database-transaction","display_name":"Database transaction","score":0.6627947092056274},{"id":"https://openalex.org/keywords/payment","display_name":"Payment","score":0.6058430075645447},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5987975597381592},{"id":"https://openalex.org/keywords/risk-management","display_name":"Risk management","score":0.5884593725204468},{"id":"https://openalex.org/keywords/customer-base","display_name":"Customer base","score":0.512509822845459},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.4850255846977234},{"id":"https://openalex.org/keywords/customer-lifetime-value","display_name":"Customer lifetime value","score":0.4556047320365906},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.35624849796295166},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3415934443473816},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3107714056968689},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.23799043893814087},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.18587759137153625},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.07798781991004944}],"concepts":[{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.6627947092056274},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.6058430075645447},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5987975597381592},{"id":"https://openalex.org/C32896092","wikidata":"https://www.wikidata.org/wiki/Q189447","display_name":"Risk management","level":2,"score":0.5884593725204468},{"id":"https://openalex.org/C2777276756","wikidata":"https://www.wikidata.org/wiki/Q5196446","display_name":"Customer base","level":2,"score":0.512509822845459},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.4850255846977234},{"id":"https://openalex.org/C130721881","wikidata":"https://www.wikidata.org/wiki/Q1146253","display_name":"Customer lifetime value","level":5,"score":0.4556047320365906},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.35624849796295166},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3415934443473816},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3107714056968689},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.23799043893814087},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.18587759137153625},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.07798781991004944},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10257-010-0152-2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10257-010-0152-2","pdf_url":null,"source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.5600000023841858,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":49,"referenced_works":["https://openalex.org/W112762278","https://openalex.org/W173979021","https://openalex.org/W1504660558","https://openalex.org/W1527397442","https://openalex.org/W1564211670","https://openalex.org/W1588952863","https://openalex.org/W1594945480","https://openalex.org/W1675090207","https://openalex.org/W1964870893","https://openalex.org/W1993548012","https://openalex.org/W2017565819","https://openalex.org/W2019535627","https://openalex.org/W2022947702","https://openalex.org/W2029740461","https://openalex.org/W2039407493","https://openalex.org/W2044458697","https://openalex.org/W2056244452","https://openalex.org/W2066060244","https://openalex.org/W2071638489","https://openalex.org/W2091823618","https://openalex.org/W2105048828","https://openalex.org/W2113817384","https://openalex.org/W2117285546","https://openalex.org/W2124601265","https://openalex.org/W2127624016","https://openalex.org/W2130193710","https://openalex.org/W2130203271","https://openalex.org/W2137247419","https://openalex.org/W2153906047","https://openalex.org/W2156957852","https://openalex.org/W2167776488","https://openalex.org/W2168351114","https://openalex.org/W2183387232","https://openalex.org/W2219705828","https://openalex.org/W2269636906","https://openalex.org/W2481912184","https://openalex.org/W2488087419","https://openalex.org/W2602737734","https://openalex.org/W2609871149","https://openalex.org/W2934944248","https://openalex.org/W2958380951","https://openalex.org/W2999571241","https://openalex.org/W3123780380","https://openalex.org/W4232654400","https://openalex.org/W4236537342","https://openalex.org/W4255551689","https://openalex.org/W4285719527","https://openalex.org/W4299440932","https://openalex.org/W4402756700"],"related_works":["https://openalex.org/W4387389211","https://openalex.org/W2059272164","https://openalex.org/W3122329835","https://openalex.org/W2148472334","https://openalex.org/W3124014118","https://openalex.org/W2020038391","https://openalex.org/W140680161","https://openalex.org/W2367797897","https://openalex.org/W2791038676","https://openalex.org/W4200197461"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}