{"id":"https://openalex.org/W2137385665","doi":"https://doi.org/10.1007/s10257-003-0015-1","title":"Measuring e-business performance: Towards a revised balanced scorecard approach","display_name":"Measuring e-business performance: Towards a revised balanced scorecard approach","publication_year":2003,"publication_date":"2003-08-01","ids":{"openalex":"https://openalex.org/W2137385665","doi":"https://doi.org/10.1007/s10257-003-0015-1","mag":"2137385665"},"language":"en","primary_location":{"id":"doi:10.1007/s10257-003-0015-1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10257-003-0015-1","pdf_url":null,"source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108514338","display_name":"Robert Plant","orcid":null},"institutions":[{"id":"https://openalex.org/I145608581","display_name":"University of Miami","ror":"https://ror.org/02dgjyy92","country_code":"US","type":"education","lineage":["https://openalex.org/I145608581"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Robert Plant","raw_affiliation_strings":["Department of Computer Information Systems, University of Miami, Coral Gables, FL, 33124, USA","Department of Computer Information Systems, University of Miami, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Information Systems, University of Miami, Coral Gables, FL, 33124, USA","institution_ids":["https://openalex.org/I145608581"]},{"raw_affiliation_string":"Department of Computer Information Systems, University of Miami, USA","institution_ids":["https://openalex.org/I145608581"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019533456","display_name":"Leslie P. Willcocks","orcid":"https://orcid.org/0000-0003-2572-9554"},"institutions":[{"id":"https://openalex.org/I39555362","display_name":"University of Warwick","ror":"https://ror.org/01a77tt86","country_code":"GB","type":"education","lineage":["https://openalex.org/I39555362"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Leslie Willcocks","raw_affiliation_strings":["Warwick Business School, Warwick University, Coventry, CV4 7AL, U.K","Warwick Business School, Warwick University, Coventry, U.K"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Warwick Business School, Warwick University, Coventry, CV4 7AL, U.K","institution_ids":["https://openalex.org/I39555362"]},{"raw_affiliation_string":"Warwick Business School, Warwick University, Coventry, U.K","institution_ids":["https://openalex.org/I39555362"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001045610","display_name":"Nancy Olson","orcid":null},"institutions":[{"id":"https://openalex.org/I57093077","display_name":"Swinburne University of Technology","ror":"https://ror.org/031rekg67","country_code":"AU","type":"education","lineage":["https://openalex.org/I57093077"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Nancy Olson","raw_affiliation_strings":["Swinburne University, Melbourne, Australia","Swinburne University,Melbourne,Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Swinburne University, Melbourne, Australia","institution_ids":["https://openalex.org/I57093077"]},{"raw_affiliation_string":"Swinburne University,Melbourne,Australia","institution_ids":["https://openalex.org/I57093077"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5108514338"],"corresponding_institution_ids":["https://openalex.org/I145608581"],"apc_list":{"value":3090,"currency":"USD","value_usd":3090},"apc_paid":null,"fwci":1.275,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.83239741,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"1","issue":"3","first_page":"265","last_page":"281"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9822999835014343,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9663000106811523,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.976559579372406},{"id":"https://openalex.org/keywords/lagging","display_name":"Lagging","score":0.7993366718292236},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.6551287770271301},{"id":"https://openalex.org/keywords/performance-measurement","display_name":"Performance measurement","score":0.6320428848266602},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6237804889678955},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5168226361274719},{"id":"https://openalex.org/keywords/strategy-map","display_name":"Strategy map","score":0.5070765018463135},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.45142853260040283},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.43782514333724976},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.4338788688182831},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.4172058701515198},{"id":"https://openalex.org/keywords/strategic-management","display_name":"Strategic management","score":0.41608190536499023},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3831924498081207},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.36274564266204834},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3131159543991089},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.11656621098518372}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.976559579372406},{"id":"https://openalex.org/C2776962539","wikidata":"https://www.wikidata.org/wiki/Q6472078","display_name":"Lagging","level":2,"score":0.7993366718292236},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.6551287770271301},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.6320428848266602},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6237804889678955},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5168226361274719},{"id":"https://openalex.org/C136708423","wikidata":"https://www.wikidata.org/wiki/Q2940537","display_name":"Strategy map","level":3,"score":0.5070765018463135},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.45142853260040283},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.43782514333724976},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4338788688182831},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.4172058701515198},{"id":"https://openalex.org/C86275758","wikidata":"https://www.wikidata.org/wiki/Q376657","display_name":"Strategic management","level":2,"score":0.41608190536499023},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3831924498081207},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36274564266204834},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3131159543991089},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.11656621098518372},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10257-003-0015-1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10257-003-0015-1","pdf_url":null,"source":{"id":"https://openalex.org/S56271844","display_name":"Information Systems and e-Business Management","issn_l":"1617-9846","issn":["1617-9846","1617-9854"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems and e-Business Management","raw_type":"journal-article"},{"id":"pmh:oai:researchonline.lse.ac.uk:15760","is_oa":false,"landing_page_url":"https://orcid.org/0000-0003-2572-9554>","pdf_url":null,"source":{"id":"https://openalex.org/S4306401593","display_name":"London School of Economics and Political Science Research Online (London School of Economics and Political Science)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I909854389","host_organization_name":"London School of Economics and Political Science","host_organization_lineage":["https://openalex.org/I909854389"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W25948139","https://openalex.org/W41122315","https://openalex.org/W73026334","https://openalex.org/W201965343","https://openalex.org/W1495402010","https://openalex.org/W1508402401","https://openalex.org/W1549087133","https://openalex.org/W1569913810","https://openalex.org/W1603504818","https://openalex.org/W1955934323","https://openalex.org/W2008720936","https://openalex.org/W2010781284","https://openalex.org/W2074403270","https://openalex.org/W2110621571","https://openalex.org/W2123547798","https://openalex.org/W2224308397","https://openalex.org/W2479315239","https://openalex.org/W2798940849","https://openalex.org/W3151727758"],"related_works":["https://openalex.org/W4285539440","https://openalex.org/W2244169597","https://openalex.org/W1494384570","https://openalex.org/W2907903058","https://openalex.org/W36084286","https://openalex.org/W66123707","https://openalex.org/W3116638260","https://openalex.org/W2921533575","https://openalex.org/W4283390798","https://openalex.org/W1666954664"],"abstract_inverted_index":null,"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2012,"cited_by_count":5}],"updated_date":"2026-08-31T07:19:18.363097","created_date":"2025-10-10T00:00:00"}
