{"id":"https://openalex.org/W7118088064","doi":"https://doi.org/10.1007/s10209-025-01266-8","title":"What if conversational agents\u2019 answers appear correct but are judgmental? Piloting the potential effect on people\u2019s experience","display_name":"What if conversational agents\u2019 answers appear correct but are judgmental? Piloting the potential effect on people\u2019s experience","publication_year":2026,"publication_date":"2026-01-02","ids":{"openalex":"https://openalex.org/W7118088064","doi":"https://doi.org/10.1007/s10209-025-01266-8"},"language":"en","primary_location":{"id":"doi:10.1007/s10209-025-01266-8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10209-025-01266-8","pdf_url":null,"source":{"id":"https://openalex.org/S30338973","display_name":"Universal Access in the Information Society","issn_l":"1615-5289","issn":["1615-5289","1615-5297"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Universal Access in the Information Society","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022638545","display_name":"Simone Borsci","orcid":"https://orcid.org/0000-0002-3591-3577"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Simone Borsci","raw_affiliation_strings":["University of Twente, Drienerlolaan 5, 7522 NB, Enschede, The Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-3591-3577","affiliations":[{"raw_affiliation_string":"University of Twente, Drienerlolaan 5, 7522 NB, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5121881573","display_name":"Maryam Amir Haeri","orcid":null},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Maryam Amir Haeri","raw_affiliation_strings":["University of Twente, Drienerlolaan 5, 7522 NB, Enschede, The Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-9638-9481","affiliations":[{"raw_affiliation_string":"University of Twente, Drienerlolaan 5, 7522 NB, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038134940","display_name":"Martin Schmettow","orcid":"https://orcid.org/0000-0003-0240-4087"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Martin Schmettow","raw_affiliation_strings":["University of Twente, Drienerlolaan 5, 7522 NB, Enschede, The Netherlands"],"raw_orcid":"https://orcid.org/0000-0003-0240-4087","affiliations":[{"raw_affiliation_string":"University of Twente, Drienerlolaan 5, 7522 NB, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033764352","display_name":"Stefano Federici","orcid":"https://orcid.org/0000-0001-5681-0633"},"institutions":[{"id":"https://openalex.org/I27483092","display_name":"University of Perugia","ror":"https://ror.org/00x27da85","country_code":"IT","type":"education","lineage":["https://openalex.org/I27483092"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Stefano Federici","raw_affiliation_strings":["University of Perugia, Piazza Ermini 1, 06124, Perugia, Italy"],"raw_orcid":"https://orcid.org/0000-0001-5681-0633","affiliations":[{"raw_affiliation_string":"University of Perugia, Piazza Ermini 1, 06124, Perugia, Italy","institution_ids":["https://openalex.org/I27483092"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5022638545"],"corresponding_institution_ids":["https://openalex.org/I94624287"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.02620142,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"25","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9789000153541565,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9789000153541565,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.00430000014603138,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.002099999925121665,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9405999779701233},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.7404000163078308},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.5304999947547913},{"id":"https://openalex.org/keywords/phase","display_name":"Phase (matter)","score":0.34940001368522644},{"id":"https://openalex.org/keywords/willingness-to-accept","display_name":"Willingness to accept","score":0.29429998993873596}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9405999779701233},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.7404000163078308},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.593999981880188},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5304999947547913},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.49470001459121704},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4092999994754791},{"id":"https://openalex.org/C44280652","wikidata":"https://www.wikidata.org/wiki/Q104837","display_name":"Phase (matter)","level":2,"score":0.34940001368522644},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3422999978065491},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3093999922275543},{"id":"https://openalex.org/C2777003363","wikidata":"https://www.wikidata.org/wiki/Q8021980","display_name":"Willingness to accept","level":3,"score":0.29429998993873596},{"id":"https://openalex.org/C175202939","wikidata":"https://www.wikidata.org/wiki/Q2892912","display_name":"Self-disclosure","level":2,"score":0.29179999232292175},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.27639999985694885},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.25859999656677246}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10209-025-01266-8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10209-025-01266-8","pdf_url":null,"source":{"id":"https://openalex.org/S30338973","display_name":"Universal Access in the Information Society","issn_l":"1615-5289","issn":["1615-5289","1615-5297"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Universal Access in the Information Society","raw_type":"journal-article"},{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/96a7eba0-d65f-4197-813d-6c450bf0673f","is_oa":false,"landing_page_url":"https://research.utwente.nl/en/publications/96a7eba0-d65f-4197-813d-6c450bf0673f","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Borsci, S, Haeri, M A, Schmettow, M & Federici, S 2026, 'What if conversational agents\u2019 answers appear correct but are judgmental? Piloting the potential effect on people\u2019s experience', Universal access in the information society, vol. 25, no. 1, 18, pp. 1-15. https://doi.org/10.1007/s10209-025-01266-8","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","score":0.6435724496841431,"display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W1786196661","https://openalex.org/W1801891980","https://openalex.org/W1908991493","https://openalex.org/W1913957972","https://openalex.org/W1989388297","https://openalex.org/W2010143351","https://openalex.org/W2011121091","https://openalex.org/W2099200313","https://openalex.org/W2101972785","https://openalex.org/W2479916180","https://openalex.org/W2552193254","https://openalex.org/W2893425640","https://openalex.org/W2922711788","https://openalex.org/W2963116854","https://openalex.org/W2998463583","https://openalex.org/W2999241551","https://openalex.org/W3009222807","https://openalex.org/W3153816950","https://openalex.org/W3177468621","https://openalex.org/W3179833988","https://openalex.org/W3187911027","https://openalex.org/W4206927360","https://openalex.org/W4206973639","https://openalex.org/W4224301665","https://openalex.org/W4287238142","https://openalex.org/W4287273071","https://openalex.org/W4287327105","https://openalex.org/W4289755063","https://openalex.org/W4293193852","https://openalex.org/W4310022025","https://openalex.org/W4381890156","https://openalex.org/W4386569584","https://openalex.org/W4386840197","https://openalex.org/W4386875024","https://openalex.org/W4389056623","https://openalex.org/W4390404768","https://openalex.org/W4390806593","https://openalex.org/W4393971295","https://openalex.org/W4396218426","https://openalex.org/W4398770613","https://openalex.org/W4400270729","https://openalex.org/W4400513155","https://openalex.org/W4402579381","https://openalex.org/W4403637393","https://openalex.org/W4404079759","https://openalex.org/W4404800479","https://openalex.org/W4405478483","https://openalex.org/W4405775967","https://openalex.org/W4406194315","https://openalex.org/W4408551013","https://openalex.org/W4409175764"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-06-13T06:13:01.061226","created_date":"2026-01-03T00:00:00"}