{"id":"https://openalex.org/W3183329860","doi":"https://doi.org/10.1007/s10115-021-01591-3","title":"Imputing sentiment intensity for SaaS service quality aspects using T-nearest neighbors with correlation-weighted Euclidean distance","display_name":"Imputing sentiment intensity for SaaS service quality aspects using T-nearest neighbors with correlation-weighted Euclidean distance","publication_year":2021,"publication_date":"2021-07-12","ids":{"openalex":"https://openalex.org/W3183329860","doi":"https://doi.org/10.1007/s10115-021-01591-3","mag":"3183329860"},"language":"en","primary_location":{"id":"doi:10.1007/s10115-021-01591-3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10115-021-01591-3","pdf_url":null,"source":{"id":"https://openalex.org/S81770430","display_name":"Knowledge and Information Systems","issn_l":"0219-1377","issn":["0219-1377","0219-3116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Knowledge and Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007349971","display_name":"Muhammad Ahmad Raza","orcid":"https://orcid.org/0000-0003-1519-0954"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Muhammad Raza","raw_affiliation_strings":["School of Computer Science, University of Technology Sydney, Sydney, NSW, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computer Science, University of Technology Sydney, Sydney, NSW, Australia","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041615708","display_name":"Farookh Khadeer Hussain","orcid":"https://orcid.org/0000-0003-1513-8072"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Farookh Khadeer Hussain","raw_affiliation_strings":["School of Computer Science, University of Technology Sydney, Sydney, NSW, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computer Science, University of Technology Sydney, Sydney, NSW, Australia","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048583478","display_name":"Omar Khadeer Hussain","orcid":"https://orcid.org/0000-0002-5738-6560"},"institutions":[{"id":"https://openalex.org/I188329596","display_name":"University of Canberra","ror":"https://ror.org/04s1nv328","country_code":"AU","type":"education","lineage":["https://openalex.org/I188329596"]},{"id":"https://openalex.org/I31746571","display_name":"UNSW Sydney","ror":"https://ror.org/03r8z3t63","country_code":"AU","type":"education","lineage":["https://openalex.org/I31746571"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Omar K. Hussain","raw_affiliation_strings":["School of Business, University of New South Wales, Canberra, Australia"],"affiliations":[{"raw_affiliation_string":"School of Business, University of New South Wales, Canberra, Australia","institution_ids":["https://openalex.org/I188329596","https://openalex.org/I31746571"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036364349","display_name":"Zia ur Rehman","orcid":"https://orcid.org/0000-0001-5836-0488"},"institutions":[{"id":"https://openalex.org/I16076960","display_name":"COMSATS University Islamabad","ror":"https://ror.org/00nqqvk19","country_code":"PK","type":"education","lineage":["https://openalex.org/I16076960"]},{"id":"https://openalex.org/I3131573596","display_name":"Abbottabad University of Science and Technology","ror":"https://ror.org/0549hdw45","country_code":"PK","type":"education","lineage":["https://openalex.org/I3131573596"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Zia ur Rehman","raw_affiliation_strings":["Department of Computer Science, COMSATS University Islamabad, Abbottabad Campus, Abbottabad, Pakistan"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science, COMSATS University Islamabad, Abbottabad Campus, Abbottabad, Pakistan","institution_ids":["https://openalex.org/I3131573596","https://openalex.org/I16076960"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5019448772","display_name":"Ming Zhao","orcid":"https://orcid.org/0000-0002-7267-2119"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Ming Zhao","raw_affiliation_strings":["School of Computer Science, University of Technology Sydney, Sydney, NSW, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computer Science, University of Technology Sydney, Sydney, NSW, Australia","institution_ids":["https://openalex.org/I114017466"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5048583478"],"corresponding_institution_ids":["https://openalex.org/I188329596","https://openalex.org/I31746571"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":0.1398,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.5462867,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"63","issue":"9","first_page":"2541","last_page":"2584"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11550","display_name":"Text and Document Classification Technologies","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/euclidean-distance","display_name":"Euclidean distance","score":0.6235488057136536},{"id":"https://openalex.org/keywords/correlation","display_name":"Correlation","score":0.5455949902534485},{"id":"https://openalex.org/keywords/k-nearest-neighbors-algorithm","display_name":"k-nearest neighbors algorithm","score":0.5348998308181763},{"id":"https://openalex.org/keywords/software-as-a-service","display_name":"Software as a service","score":0.5304417014122009},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5036031603813171},{"id":"https://openalex.org/keywords/intensity","display_name":"Intensity (physics)","score":0.4182431995868683},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.37804800271987915},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.35379093885421753},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3211432993412018},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.1394287347793579},{"id":"https://openalex.org/keywords/physics","display_name":"Physics","score":0.08150908350944519},{"id":"https://openalex.org/keywords/geometry","display_name":"Geometry","score":0.07317584753036499}],"concepts":[{"id":"https://openalex.org/C120174047","wikidata":"https://www.wikidata.org/wiki/Q847073","display_name":"Euclidean distance","level":2,"score":0.6235488057136536},{"id":"https://openalex.org/C117220453","wikidata":"https://www.wikidata.org/wiki/Q5172842","display_name":"Correlation","level":2,"score":0.5455949902534485},{"id":"https://openalex.org/C113238511","wikidata":"https://www.wikidata.org/wiki/Q1071612","display_name":"k-nearest neighbors algorithm","level":2,"score":0.5348998308181763},{"id":"https://openalex.org/C175133352","wikidata":"https://www.wikidata.org/wiki/Q1254596","display_name":"Software as a service","level":4,"score":0.5304417014122009},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5036031603813171},{"id":"https://openalex.org/C93038891","wikidata":"https://www.wikidata.org/wiki/Q1061524","display_name":"Intensity (physics)","level":2,"score":0.4182431995868683},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.37804800271987915},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.35379093885421753},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3211432993412018},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.1394287347793579},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.08150908350944519},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.07317584753036499},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10115-021-01591-3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10115-021-01591-3","pdf_url":null,"source":{"id":"https://openalex.org/S81770430","display_name":"Knowledge and Information Systems","issn_l":"0219-1377","issn":["0219-1377","0219-3116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Knowledge and Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1808714205","display_name":null,"funder_award_id":"LP160100080","funder_id":"https://openalex.org/F4320334704","funder_display_name":"Australian Research Council"}],"funders":[{"id":"https://openalex.org/F4320320967","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041"},{"id":"https://openalex.org/F4320334704","display_name":"Australian Research Council","ror":"https://ror.org/05mmh0f86"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":91,"referenced_works":["https://openalex.org/W58503862","https://openalex.org/W186161899","https://openalex.org/W228914182","https://openalex.org/W253055777","https://openalex.org/W750822378","https://openalex.org/W1499552331","https://openalex.org/W1533198000","https://openalex.org/W1583147820","https://openalex.org/W1599806358","https://openalex.org/W1758524554","https://openalex.org/W1868890064","https://openalex.org/W1918870341","https://openalex.org/W1924290394","https://openalex.org/W1965436425","https://openalex.org/W1968268380","https://openalex.org/W1984558911","https://openalex.org/W1985817801","https://openalex.org/W1986935961","https://openalex.org/W1987439731","https://openalex.org/W1990500850","https://openalex.org/W1994616650","https://openalex.org/W2012070465","https://openalex.org/W2016023958","https://openalex.org/W2016944307","https://openalex.org/W2019759670","https://openalex.org/W2032441932","https://openalex.org/W2038812905","https://openalex.org/W2044758663","https://openalex.org/W2049633694","https://openalex.org/W2050019692","https://openalex.org/W2069929199","https://openalex.org/W2072773380","https://openalex.org/W2072825576","https://openalex.org/W2075760253","https://openalex.org/W2092777731","https://openalex.org/W2096863518","https://openalex.org/W2098424867","https://openalex.org/W2099813784","https://openalex.org/W2100358124","https://openalex.org/W2103383698","https://openalex.org/W2113952909","https://openalex.org/W2116629381","https://openalex.org/W2119242743","https://openalex.org/W2121532092","https://openalex.org/W2123368865","https://openalex.org/W2130695501","https://openalex.org/W2138654369","https://openalex.org/W2143902425","https://openalex.org/W2146130798","https://openalex.org/W2146332392","https://openalex.org/W2148603752","https://openalex.org/W2148767939","https://openalex.org/W2156909104","https://openalex.org/W2162041599","https://openalex.org/W2165888424","https://openalex.org/W2168185444","https://openalex.org/W2216928620","https://openalex.org/W2313407065","https://openalex.org/W2481359644","https://openalex.org/W2485910273","https://openalex.org/W2513607014","https://openalex.org/W2574646402","https://openalex.org/W2584574373","https://openalex.org/W2588334501","https://openalex.org/W2593842564","https://openalex.org/W2595653137","https://openalex.org/W2607967207","https://openalex.org/W2755985651","https://openalex.org/W2763350515","https://openalex.org/W2767856675","https://openalex.org/W2771556757","https://openalex.org/W2794238232","https://openalex.org/W2802391879","https://openalex.org/W2883326783","https://openalex.org/W2884776271","https://openalex.org/W2890367232","https://openalex.org/W2920004471","https://openalex.org/W2920938851","https://openalex.org/W2949685483","https://openalex.org/W2951737564","https://openalex.org/W2963083789","https://openalex.org/W2963826889","https://openalex.org/W3000271234","https://openalex.org/W3008996084","https://openalex.org/W3081987387","https://openalex.org/W3085162807","https://openalex.org/W3094173182","https://openalex.org/W4210999079","https://openalex.org/W4230674625","https://openalex.org/W4236706032","https://openalex.org/W4297957988"],"related_works":["https://openalex.org/W2990663423","https://openalex.org/W3171568022","https://openalex.org/W2097149198","https://openalex.org/W2023878529","https://openalex.org/W3080558755","https://openalex.org/W2978680959","https://openalex.org/W4390606637","https://openalex.org/W260640599","https://openalex.org/W3123857158","https://openalex.org/W3049072127"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
