{"id":"https://openalex.org/W2809187689","doi":"https://doi.org/10.1007/s10111-018-0498-7","title":"Using telephone call rates and nurse-to-patient ratios as measures of resilient performance under high patient flow conditions","display_name":"Using telephone call rates and nurse-to-patient ratios as measures of resilient performance under high patient flow conditions","publication_year":2018,"publication_date":"2018-06-21","ids":{"openalex":"https://openalex.org/W2809187689","doi":"https://doi.org/10.1007/s10111-018-0498-7","mag":"2809187689"},"language":"en","primary_location":{"id":"doi:10.1007/s10111-018-0498-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10111-018-0498-7","pdf_url":null,"source":{"id":"https://openalex.org/S113222589","display_name":"Cognition Technology & Work","issn_l":"1435-5558","issn":["1435-5558","1435-5566"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cognition, Technology &amp; Work","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081034391","display_name":"Anne Miller","orcid":"https://orcid.org/0000-0002-1306-0825"},"institutions":[{"id":"https://openalex.org/I901861585","display_name":"Vanderbilt University Medical Center","ror":"https://ror.org/05dq2gs74","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210162197","https://openalex.org/I901861585"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Anne Miller","raw_affiliation_strings":["Vanderbilt University Medical Center, Nashville, TN, USA"],"affiliations":[{"raw_affiliation_string":"Vanderbilt University Medical Center, Nashville, TN, USA","institution_ids":["https://openalex.org/I901861585"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014893911","display_name":"Anil Aswani","orcid":"https://orcid.org/0000-0001-5777-7185"},"institutions":[{"id":"https://openalex.org/I95457486","display_name":"University of California, Berkeley","ror":"https://ror.org/01an7q238","country_code":"US","type":"education","lineage":["https://openalex.org/I95457486"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Anil Aswani","raw_affiliation_strings":["University of California, Berkeley, CA, USA"],"affiliations":[{"raw_affiliation_string":"University of California, Berkeley, CA, USA","institution_ids":["https://openalex.org/I95457486"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000343091","display_name":"Mo Zhou","orcid":"https://orcid.org/0000-0003-4772-9838"},"institutions":[{"id":"https://openalex.org/I95457486","display_name":"University of California, Berkeley","ror":"https://ror.org/01an7q238","country_code":"US","type":"education","lineage":["https://openalex.org/I95457486"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mo Zhou","raw_affiliation_strings":["University of California, Berkeley, CA, USA"],"affiliations":[{"raw_affiliation_string":"University of California, Berkeley, CA, USA","institution_ids":["https://openalex.org/I95457486"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011401389","display_name":"Matt Weinger","orcid":null},"institutions":[{"id":"https://openalex.org/I901861585","display_name":"Vanderbilt University Medical Center","ror":"https://ror.org/05dq2gs74","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210162197","https://openalex.org/I901861585"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Matt Weinger","raw_affiliation_strings":["Vanderbilt University Medical Center, Nashville, TN, USA"],"affiliations":[{"raw_affiliation_string":"Vanderbilt University Medical Center, Nashville, TN, USA","institution_ids":["https://openalex.org/I901861585"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076621555","display_name":"Jason Slagle","orcid":"https://orcid.org/0000-0002-2775-3622"},"institutions":[{"id":"https://openalex.org/I901861585","display_name":"Vanderbilt University Medical Center","ror":"https://ror.org/05dq2gs74","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210162197","https://openalex.org/I901861585"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jason Slagle","raw_affiliation_strings":["Vanderbilt University Medical Center, Nashville, TN, USA"],"affiliations":[{"raw_affiliation_string":"Vanderbilt University Medical Center, Nashville, TN, USA","institution_ids":["https://openalex.org/I901861585"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075693938","display_name":"Daniel J. France","orcid":"https://orcid.org/0000-0002-5648-8223"},"institutions":[{"id":"https://openalex.org/I901861585","display_name":"Vanderbilt University Medical Center","ror":"https://ror.org/05dq2gs74","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210162197","https://openalex.org/I901861585"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Daniel France","raw_affiliation_strings":["Vanderbilt University Medical Center, Nashville, TN, USA"],"affiliations":[{"raw_affiliation_string":"Vanderbilt University Medical Center, Nashville, TN, USA","institution_ids":["https://openalex.org/I901861585"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5081034391"],"corresponding_institution_ids":["https://openalex.org/I901861585"],"apc_list":{"value":2490,"currency":"EUR","value_usd":3090},"apc_paid":null,"fwci":1.0323,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.77994429,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"21","issue":"2","first_page":"225","last_page":"236"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10391","display_name":"Healthcare Policy and Management","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10804","display_name":"Health Systems, Economic Evaluations, Quality of Life","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/resilience","display_name":"Resilience (materials science)","score":0.633742094039917},{"id":"https://openalex.org/keywords/staffing","display_name":"Staffing","score":0.6128419637680054},{"id":"https://openalex.org/keywords/psychological-resilience","display_name":"Psychological resilience","score":0.4942300617694855},{"id":"https://openalex.org/keywords/patient-safety","display_name":"Patient safety","score":0.452023983001709},{"id":"https://openalex.org/keywords/metropolitan-area","display_name":"Metropolitan area","score":0.4460257589817047},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.43763548135757446},{"id":"https://openalex.org/keywords/medical-emergency","display_name":"Medical emergency","score":0.39521145820617676},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.37135303020477295},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.3541586101055145},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.32291871309280396},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.2781292796134949},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.2773131728172302},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12361189723014832}],"concepts":[{"id":"https://openalex.org/C2779585090","wikidata":"https://www.wikidata.org/wiki/Q3457762","display_name":"Resilience (materials science)","level":2,"score":0.633742094039917},{"id":"https://openalex.org/C2777512617","wikidata":"https://www.wikidata.org/wiki/Q1783605","display_name":"Staffing","level":2,"score":0.6128419637680054},{"id":"https://openalex.org/C137176749","wikidata":"https://www.wikidata.org/wiki/Q4105337","display_name":"Psychological resilience","level":2,"score":0.4942300617694855},{"id":"https://openalex.org/C2779328685","wikidata":"https://www.wikidata.org/wiki/Q1475557","display_name":"Patient safety","level":3,"score":0.452023983001709},{"id":"https://openalex.org/C158739034","wikidata":"https://www.wikidata.org/wiki/Q1907114","display_name":"Metropolitan area","level":2,"score":0.4460257589817047},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.43763548135757446},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.39521145820617676},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37135303020477295},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3541586101055145},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32291871309280396},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.2781292796134949},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.2773131728172302},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12361189723014832},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C97355855","wikidata":"https://www.wikidata.org/wiki/Q11473","display_name":"Thermodynamics","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10111-018-0498-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10111-018-0498-7","pdf_url":null,"source":{"id":"https://openalex.org/S113222589","display_name":"Cognition Technology & Work","issn_l":"1435-5558","issn":["1435-5558","1435-5566"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cognition, Technology &amp; Work","raw_type":"journal-article"},{"id":"pmh:oai:escholarship.org/ark:/13030/qt7mj5b62j","is_oa":false,"landing_page_url":"https://escholarship.org/uc/item/7mj5b62j","pdf_url":null,"source":{"id":"https://openalex.org/S4306400115","display_name":"eScholarship (California Digital Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I2801248553","host_organization_name":"California Digital Library","host_organization_lineage":["https://openalex.org/I2801248553"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"COGNITION TECHNOLOGY &amp; WORK, vol 21, iss 2","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":0.6399999856948853,"display_name":"Good health and well-being"}],"awards":[{"id":"https://openalex.org/G531973079","display_name":null,"funder_award_id":"1IP2PI000072-01","funder_id":"https://openalex.org/F4320308927","funder_display_name":"Patient-Centered Outcomes Research Institute"}],"funders":[{"id":"https://openalex.org/F4320308927","display_name":"Patient-Centered Outcomes Research Institute","ror":"https://ror.org/014q65q44"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W4193965","https://openalex.org/W176079972","https://openalex.org/W763828635","https://openalex.org/W1480210583","https://openalex.org/W1495351721","https://openalex.org/W1536447791","https://openalex.org/W1548882045","https://openalex.org/W1576413680","https://openalex.org/W1587442892","https://openalex.org/W1599796661","https://openalex.org/W1880148412","https://openalex.org/W1971768531","https://openalex.org/W1976853981","https://openalex.org/W1977124735","https://openalex.org/W1977548549","https://openalex.org/W1979746589","https://openalex.org/W1986114480","https://openalex.org/W1999567856","https://openalex.org/W2000507184","https://openalex.org/W2004194178","https://openalex.org/W2005460785","https://openalex.org/W2011283043","https://openalex.org/W2016765458","https://openalex.org/W2034705453","https://openalex.org/W2034754620","https://openalex.org/W2044853512","https://openalex.org/W2046731543","https://openalex.org/W2047937047","https://openalex.org/W2052925399","https://openalex.org/W2065974896","https://openalex.org/W2071786714","https://openalex.org/W2083328625","https://openalex.org/W2086179181","https://openalex.org/W2092754015","https://openalex.org/W2097981827","https://openalex.org/W2112484753","https://openalex.org/W2118321962","https://openalex.org/W2122825543","https://openalex.org/W2152305288","https://openalex.org/W2157163095","https://openalex.org/W2163208750","https://openalex.org/W2221568787","https://openalex.org/W2228499474","https://openalex.org/W2326842924","https://openalex.org/W2333718410","https://openalex.org/W2387235578","https://openalex.org/W2414047798","https://openalex.org/W2415488543","https://openalex.org/W2516597428","https://openalex.org/W2560160210","https://openalex.org/W2586900707","https://openalex.org/W2589439632","https://openalex.org/W2604860358","https://openalex.org/W2612645804","https://openalex.org/W2738185634","https://openalex.org/W2739033701","https://openalex.org/W2749403098","https://openalex.org/W2765149245","https://openalex.org/W2766231338","https://openalex.org/W2768281084","https://openalex.org/W2796828643","https://openalex.org/W2904143774","https://openalex.org/W2945797495","https://openalex.org/W2951188739","https://openalex.org/W2980363649","https://openalex.org/W3125096521","https://openalex.org/W4231057675","https://openalex.org/W4251985298","https://openalex.org/W4285719527","https://openalex.org/W4300941668","https://openalex.org/W6613467206"],"related_works":["https://openalex.org/W4212929323","https://openalex.org/W2045046253","https://openalex.org/W2000995042","https://openalex.org/W2494740635","https://openalex.org/W1632599465","https://openalex.org/W3177269507","https://openalex.org/W1563545158","https://openalex.org/W2091545482","https://openalex.org/W2379499532","https://openalex.org/W2115206115"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2026-04-23T09:07:50.710637","created_date":"2025-10-10T00:00:00"}
