{"id":"https://openalex.org/W1972928532","doi":"https://doi.org/10.1007/s10111-013-0267-6","title":"A model-based framework for classifying and diagnosing usability problems","display_name":"A model-based framework for classifying and diagnosing usability problems","publication_year":2013,"publication_date":"2013-06-24","ids":{"openalex":"https://openalex.org/W1972928532","doi":"https://doi.org/10.1007/s10111-013-0267-6","mag":"1972928532"},"language":"en","primary_location":{"id":"doi:10.1007/s10111-013-0267-6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10111-013-0267-6","pdf_url":null,"source":{"id":"https://openalex.org/S113222589","display_name":"Cognition Technology & Work","issn_l":"1435-5558","issn":["1435-5558","1435-5566"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cognition, Technology &amp; Work","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026497646","display_name":"Dong-Han Ham","orcid":"https://orcid.org/0000-0003-2908-057X"},"institutions":[{"id":"https://openalex.org/I111277659","display_name":"Chonnam National University","ror":"https://ror.org/05kzjxq56","country_code":"KR","type":"education","lineage":["https://openalex.org/I111277659"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Dong-Han Ham","raw_affiliation_strings":["Department of Industrial Engineering, Chonnam National University, 77 Yongbong-ro, Buk-gu, Gwangju, 500-757, South Korea","Department of Industrial Engineering, Chonnam National University, Gwangju, South Korea 500-757#TAB#"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Chonnam National University, 77 Yongbong-ro, Buk-gu, Gwangju, 500-757, South Korea","institution_ids":["https://openalex.org/I111277659"]},{"raw_affiliation_string":"Department of Industrial Engineering, Chonnam National University, Gwangju, South Korea 500-757#TAB#","institution_ids":["https://openalex.org/I111277659"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5026497646"],"corresponding_institution_ids":["https://openalex.org/I111277659"],"apc_list":{"value":2490,"currency":"EUR","value_usd":3090},"apc_paid":null,"fwci":2.8909,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.89373341,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"16","issue":"3","first_page":"373","last_page":"388"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9884999990463257,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.9444150924682617},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7014221549034119},{"id":"https://openalex.org/keywords/usability-engineering","display_name":"Usability engineering","score":0.5899869799613953},{"id":"https://openalex.org/keywords/usability-goals","display_name":"Usability goals","score":0.5815085172653198},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.5640600323677063},{"id":"https://openalex.org/keywords/cognitive-walkthrough","display_name":"Cognitive walkthrough","score":0.5604248642921448},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5164270997047424},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.48834607005119324},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4716821312904358},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4687659442424774},{"id":"https://openalex.org/keywords/usability-inspection","display_name":"Usability inspection","score":0.46034955978393555},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.4516616463661194},{"id":"https://openalex.org/keywords/pluralistic-walkthrough","display_name":"Pluralistic walkthrough","score":0.4260387122631073},{"id":"https://openalex.org/keywords/heuristic-evaluation","display_name":"Heuristic evaluation","score":0.41677093505859375},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.33548158407211304},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3311518728733063},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.28666627407073975},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2165796160697937}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.9444150924682617},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7014221549034119},{"id":"https://openalex.org/C100302975","wikidata":"https://www.wikidata.org/wiki/Q1642623","display_name":"Usability engineering","level":3,"score":0.5899869799613953},{"id":"https://openalex.org/C62993174","wikidata":"https://www.wikidata.org/wiki/Q2928808","display_name":"Usability goals","level":4,"score":0.5815085172653198},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.5640600323677063},{"id":"https://openalex.org/C87105883","wikidata":"https://www.wikidata.org/wiki/Q1107002","display_name":"Cognitive walkthrough","level":4,"score":0.5604248642921448},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5164270997047424},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.48834607005119324},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4716821312904358},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4687659442424774},{"id":"https://openalex.org/C23456302","wikidata":"https://www.wikidata.org/wiki/Q7901668","display_name":"Usability inspection","level":4,"score":0.46034955978393555},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.4516616463661194},{"id":"https://openalex.org/C188688815","wikidata":"https://www.wikidata.org/wiki/Q7205541","display_name":"Pluralistic walkthrough","level":3,"score":0.4260387122631073},{"id":"https://openalex.org/C3255780","wikidata":"https://www.wikidata.org/wiki/Q1616517","display_name":"Heuristic evaluation","level":3,"score":0.41677093505859375},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.33548158407211304},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3311518728733063},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.28666627407073975},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2165796160697937},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10111-013-0267-6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10111-013-0267-6","pdf_url":null,"source":{"id":"https://openalex.org/S113222589","display_name":"Cognition Technology & Work","issn_l":"1435-5558","issn":["1435-5558","1435-5566"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cognition, Technology &amp; Work","raw_type":"journal-article"},{"id":"pmh:oai:eprints.mdx.ac.uk:19289","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400025","display_name":"Middlesex University Research Repository (Middlesex University Of London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I60488453","host_organization_name":"Middlesex University","host_organization_lineage":["https://openalex.org/I60488453"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W117181701","https://openalex.org/W168772177","https://openalex.org/W318310530","https://openalex.org/W318319858","https://openalex.org/W1516437045","https://openalex.org/W1530266187","https://openalex.org/W1563220540","https://openalex.org/W1879657803","https://openalex.org/W1967677164","https://openalex.org/W2009962128","https://openalex.org/W2013871636","https://openalex.org/W2020478994","https://openalex.org/W2021449492","https://openalex.org/W2021996284","https://openalex.org/W2026833223","https://openalex.org/W2028923610","https://openalex.org/W2029469004","https://openalex.org/W2034501045","https://openalex.org/W2039301110","https://openalex.org/W2039900166","https://openalex.org/W2045643024","https://openalex.org/W2050031676","https://openalex.org/W2055000704","https://openalex.org/W2067352029","https://openalex.org/W2069293683","https://openalex.org/W2070307271","https://openalex.org/W2073752982","https://openalex.org/W2075095748","https://openalex.org/W2076280724","https://openalex.org/W2087692971","https://openalex.org/W2093451326","https://openalex.org/W2101257593","https://openalex.org/W2101623580","https://openalex.org/W2105297890","https://openalex.org/W2108623177","https://openalex.org/W2110953516","https://openalex.org/W2121282361","https://openalex.org/W2124696116","https://openalex.org/W2153294923","https://openalex.org/W2155236943","https://openalex.org/W2157657084","https://openalex.org/W2158685692","https://openalex.org/W2163520596","https://openalex.org/W2342091124","https://openalex.org/W2548786785","https://openalex.org/W2611369375","https://openalex.org/W2970584430","https://openalex.org/W2995575468","https://openalex.org/W3041149780","https://openalex.org/W4206448857","https://openalex.org/W4239720002","https://openalex.org/W4243300662","https://openalex.org/W4244150987","https://openalex.org/W4249838763","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2150599767","https://openalex.org/W2155602934","https://openalex.org/W2016022053","https://openalex.org/W147331940","https://openalex.org/W2212131490","https://openalex.org/W2163058110","https://openalex.org/W2081936878","https://openalex.org/W2016157817","https://openalex.org/W2017322369","https://openalex.org/W2120843845"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":4},{"year":2013,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
