{"id":"https://openalex.org/W4289755063","doi":"https://doi.org/10.1007/s00779-022-01690-0","title":"A confirmatory factorial analysis of the Chatbot Usability Scale: a multilanguage validation","display_name":"A confirmatory factorial analysis of the Chatbot Usability Scale: a multilanguage validation","publication_year":2022,"publication_date":"2022-08-04","ids":{"openalex":"https://openalex.org/W4289755063","doi":"https://doi.org/10.1007/s00779-022-01690-0"},"language":"en","primary_location":{"id":"doi:10.1007/s00779-022-01690-0","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s00779-022-01690-0","pdf_url":"https://link.springer.com/content/pdf/10.1007/s00779-022-01690-0.pdf","source":{"id":"https://openalex.org/S58126648","display_name":"Personal and Ubiquitous Computing","issn_l":"1617-4909","issn":["1617-4909","1617-4917"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Personal and Ubiquitous Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s00779-022-01690-0.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022638545","display_name":"Simone Borsci","orcid":"https://orcid.org/0000-0002-3591-3577"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Simone Borsci","raw_affiliation_strings":["Department of Learning, Data Analysis, and Technology, Cognition, Data and Education (CODE) Group, Faculty of Behavioural Management and Social Sciences, University of Twente, Enschede, The Netherlands","Department of Surgery and Cancer, Faculty of Medicine, NIHR London IVD, Imperial College of London, London, UK"],"affiliations":[{"raw_affiliation_string":"Department of Learning, Data Analysis, and Technology, Cognition, Data and Education (CODE) Group, Faculty of Behavioural Management and Social Sciences, University of Twente, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"Department of Surgery and Cancer, Faculty of Medicine, NIHR London IVD, Imperial College of London, London, UK","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038134940","display_name":"Martin Schmettow","orcid":"https://orcid.org/0000-0003-0240-4087"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Martin Schmettow","raw_affiliation_strings":["Department of Learning, Data Analysis, and Technology, Cognition, Data and Education (CODE) Group, Faculty of Behavioural Management and Social Sciences, University of Twente, Enschede, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Department of Learning, Data Analysis, and Technology, Cognition, Data and Education (CODE) Group, Faculty of Behavioural Management and Social Sciences, University of Twente, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060199482","display_name":"Alessio Malizia","orcid":"https://orcid.org/0000-0002-2601-7009"},"institutions":[{"id":"https://openalex.org/I108290504","display_name":"University of Pisa","ror":"https://ror.org/03ad39j10","country_code":"IT","type":"education","lineage":["https://openalex.org/I108290504"]},{"id":"https://openalex.org/I182204967","display_name":"Molde University College","ror":"https://ror.org/00kxjcd28","country_code":"NO","type":"education","lineage":["https://openalex.org/I182204967"]}],"countries":["IT","NO"],"is_corresponding":false,"raw_author_name":"Alessio Malizia","raw_affiliation_strings":["Computer Science Department, University of Pisa, Pisa, Italy","Molde University College, Molde, Norway"],"affiliations":[{"raw_affiliation_string":"Computer Science Department, University of Pisa, Pisa, Italy","institution_ids":["https://openalex.org/I108290504"]},{"raw_affiliation_string":"Molde University College, Molde, Norway","institution_ids":["https://openalex.org/I182204967"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088431676","display_name":"Alan Chamberlain","orcid":"https://orcid.org/0000-0002-2122-8077"},"institutions":[{"id":"https://openalex.org/I142263535","display_name":"University of Nottingham","ror":"https://ror.org/01ee9ar58","country_code":"GB","type":"education","lineage":["https://openalex.org/I142263535"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Alan Chamberlain","raw_affiliation_strings":["School of Computer Science, University of Nottingham, Nottingham, UK"],"affiliations":[{"raw_affiliation_string":"School of Computer Science, University of Nottingham, Nottingham, UK","institution_ids":["https://openalex.org/I142263535"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5030378878","display_name":"Frank van der Velde","orcid":null},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Frank van der Velde","raw_affiliation_strings":["Department of Learning, Data Analysis, and Technology, Cognition, Data and Education (CODE) Group, Faculty of Behavioural Management and Social Sciences, University of Twente, Enschede, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Department of Learning, Data Analysis, and Technology, Cognition, Data and Education (CODE) Group, Faculty of Behavioural Management and Social Sciences, University of Twente, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5088431676"],"corresponding_institution_ids":["https://openalex.org/I142263535"],"apc_list":{"value":2490,"currency":"EUR","value_usd":3090},"apc_paid":{"value":2490,"currency":"EUR","value_usd":3090},"fwci":6.2459,"has_fulltext":true,"cited_by_count":50,"citation_normalized_percentile":{"value":0.96903655,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"27","issue":"2","first_page":"317","last_page":"330"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9861000180244446,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9854999780654907,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.804607629776001},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.7039755582809448},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.621250569820404},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5911288857460022},{"id":"https://openalex.org/keywords/confirmatory-factor-analysis","display_name":"Confirmatory factor analysis","score":0.5246798396110535},{"id":"https://openalex.org/keywords/rating-scale","display_name":"Rating scale","score":0.4521137475967407},{"id":"https://openalex.org/keywords/system-usability-scale","display_name":"System usability scale","score":0.4460830092430115},{"id":"https://openalex.org/keywords/factorial","display_name":"Factorial","score":0.42728492617607117},{"id":"https://openalex.org/keywords/heuristic-evaluation","display_name":"Heuristic evaluation","score":0.22348445653915405},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.2072487473487854},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.1974036693572998},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.181432843208313},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.14886951446533203},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.11479219794273376},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.11098271608352661}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.804607629776001},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.7039755582809448},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.621250569820404},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5911288857460022},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.5246798396110535},{"id":"https://openalex.org/C83849319","wikidata":"https://www.wikidata.org/wiki/Q7295720","display_name":"Rating scale","level":2,"score":0.4521137475967407},{"id":"https://openalex.org/C139225968","wikidata":"https://www.wikidata.org/wiki/Q17146354","display_name":"System usability scale","level":4,"score":0.4460830092430115},{"id":"https://openalex.org/C183763347","wikidata":"https://www.wikidata.org/wiki/Q120976","display_name":"Factorial","level":2,"score":0.42728492617607117},{"id":"https://openalex.org/C3255780","wikidata":"https://www.wikidata.org/wiki/Q1616517","display_name":"Heuristic evaluation","level":3,"score":0.22348445653915405},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.2072487473487854},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.1974036693572998},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.181432843208313},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14886951446533203},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.11479219794273376},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.11098271608352661},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1007/s00779-022-01690-0","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s00779-022-01690-0","pdf_url":"https://link.springer.com/content/pdf/10.1007/s00779-022-01690-0.pdf","source":{"id":"https://openalex.org/S58126648","display_name":"Personal and Ubiquitous Computing","issn_l":"1617-4909","issn":["1617-4909","1617-4917"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Personal and Ubiquitous Computing","raw_type":"journal-article"},{"id":"pmh:oai:ris.utwente.nl:openaire/f3365481-41a6-4aa2-aef6-ec22f9fe0a98","is_oa":true,"landing_page_url":"https://research.utwente.nl/en/publications/f3365481-41a6-4aa2-aef6-ec22f9fe0a98","pdf_url":"https://ris.utwente.nl/ws/files/284038439/s00779_022_01690_0.pdf","source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Borsci, S, Schmettow, M, Malizia, A, Chamberlain, A & Van Der Velde, F 2023, 'A confirmatory factorial analysis of the Chatbot Usability Scale : A multilanguage validation', Personal and ubiquitous computing, vol. 27, pp. 317-330. https://doi.org/10.1007/s00779-022-01690-0","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:arpi.unipi.it:11568/1184951","is_oa":true,"landing_page_url":"https://hdl.handle.net/11568/1184951","pdf_url":null,"source":{"id":"https://openalex.org/S4377196265","display_name":"CINECA IRIS Institutial research information system (University of Pisa)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I108290504","host_organization_name":"University of Pisa","host_organization_lineage":["https://openalex.org/I108290504"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:nottingham-repository.worktribe.com:9588670","is_oa":true,"landing_page_url":"https://nottingham-repository.worktribe.com/output/9588670","pdf_url":null,"source":{"id":"https://openalex.org/S4306402483","display_name":"Repository@Nottingham (University of Nottingham)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I142263535","host_organization_name":"University of Nottingham","host_organization_lineage":["https://openalex.org/I142263535"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"publishedVersion"},{"id":"pmh:oai:ris.utwente.nl:publications/f3365481-41a6-4aa2-aef6-ec22f9fe0a98","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":{"id":"doi:10.1007/s00779-022-01690-0","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s00779-022-01690-0","pdf_url":"https://link.springer.com/content/pdf/10.1007/s00779-022-01690-0.pdf","source":{"id":"https://openalex.org/S58126648","display_name":"Personal and Ubiquitous Computing","issn_l":"1617-4909","issn":["1617-4909","1617-4917"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Personal and Ubiquitous Computing","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Quality Education","score":0.7400000095367432,"id":"https://metadata.un.org/sdg/4"}],"awards":[{"id":"https://openalex.org/G158456190","display_name":null,"funder_award_id":"EP/S035362/1","funder_id":"https://openalex.org/F4320314731","funder_display_name":"UK Research and Innovation"},{"id":"https://openalex.org/G1934935867","display_name":null,"funder_award_id":"Engineering and Physical Sciences R","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G521268540","display_name":"PETRAS 2","funder_award_id":"EP/S035362/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G578418305","display_name":"UKRI Trustworthy Autonomous Systems Hub","funder_award_id":"EP/V00784X/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G7712193438","display_name":null,"funder_award_id":"EP/T51729X/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G8251700772","display_name":null,"funder_award_id":"V00784X/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G8452545418","display_name":null,"funder_award_id":"unknown","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"}],"funders":[{"id":"https://openalex.org/F4320314731","display_name":"UK Research and Innovation","ror":"https://ror.org/001aqnf71"},{"id":"https://openalex.org/F4320320240","display_name":"Research Councils UK","ror":"https://ror.org/00dq2kk65"},{"id":"https://openalex.org/F4320334627","display_name":"Engineering and Physical Sciences Research Council","ror":"https://ror.org/0439y7842"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4289755063.pdf","grobid_xml":"https://content.openalex.org/works/W4289755063.grobid-xml"},"referenced_works_count":35,"referenced_works":["https://openalex.org/W82038529","https://openalex.org/W165359872","https://openalex.org/W1801891980","https://openalex.org/W1977775666","https://openalex.org/W2038555815","https://openalex.org/W2051163483","https://openalex.org/W2071666535","https://openalex.org/W2087271627","https://openalex.org/W2111742571","https://openalex.org/W2125333210","https://openalex.org/W2144226795","https://openalex.org/W2154686027","https://openalex.org/W2170467533","https://openalex.org/W2479916180","https://openalex.org/W2519974261","https://openalex.org/W2635153012","https://openalex.org/W2766505384","https://openalex.org/W2809915311","https://openalex.org/W2898868790","https://openalex.org/W2966476848","https://openalex.org/W2970416896","https://openalex.org/W2977128309","https://openalex.org/W2979877233","https://openalex.org/W2990694989","https://openalex.org/W2999867541","https://openalex.org/W3036770237","https://openalex.org/W3043245905","https://openalex.org/W3085788576","https://openalex.org/W3124865537","https://openalex.org/W3182784051","https://openalex.org/W3184033118","https://openalex.org/W3184642681","https://openalex.org/W3185440237","https://openalex.org/W3187911027","https://openalex.org/W4210890071"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3184678566","https://openalex.org/W2937284856","https://openalex.org/W4390754908","https://openalex.org/W2077326123"],"abstract_inverted_index":{"Abstract":[0],"The":[1,30,159,189,236],"Bot":[2],"Usability":[3],"Scale":[4],"(BUS)":[5],"is":[6],"a":[7,47,145,272],"standardised":[8],"tool":[9,70,269],"to":[10,22,67,111,199,219,244,256,274],"assess":[11],"and":[12,58,84,93,114,147,250,260,276,284],"compare":[13,257],"the":[14,24,34,40,52,55,61,64,73,76,79,90,94,157,164,174,181,194,201,205,212,225,240,246,258,264,280],"satisfaction":[15,160],"of":[16,26,33,42,54,63,75,82,89,118,137,167,196,239,282],"users":[17],"after":[18],"interacting":[19,132],"with":[20,133,151,163,207,224,233,248],"chatbots":[21,213,262],"support":[23],"development":[25],"usable":[27],"conversational":[28,285],"systems.":[29],"English":[31,110],"version":[32,166,176,238],"15-item":[35],"BUS":[36],"scale":[37,65,241],"(BUS-15)":[38],"was":[39,141],"result":[41],"an":[43,134],"exploratory":[44],"factorial":[45,49],"analysis;":[46],"confirmatory":[48],"analysis":[50],"tests":[51],"replicability":[53],"initial":[56],"model":[57],"further":[59],"explores":[60],"properties":[62],"aiming":[66],"optimise":[68],"this":[69],"seeking":[71],"for":[72,97,103],"stability":[74],"original":[77,175],"model,":[78],"potential":[80],"reduction":[81],"items,":[83],"testing":[85],"multiple":[86,124,187],"language":[87],"versions":[88],"scale.":[91,235],"BUS-15":[92,140],"usability":[95],"metrics":[96],"user":[98],"experience":[99],"(UMUX-LITE),":[100],"used":[101,185],"here":[102],"convergent":[104],"validity":[105],"purposes,":[106],"were":[107,121,127,169],"translated":[108,165],"from":[109,129,156,173],"Spanish,":[112],"German,":[113],"Dutch.":[115],"A":[116],"total":[117],"1292":[119],"questionnaires":[120],"completed":[122],"in":[123,177,186,279],"languages;":[125],"these":[126],"collected":[128],"209":[130],"participants":[131,197,209],"overall":[135],"pool":[136],"26":[138],"chatbots.":[139],"acceptably":[142],"reliable;":[143],"however,":[144],"shorter":[146],"more":[148],"reliable":[149],"solution":[150],"11":[152],"items":[153],"(BUS-11)":[154,242],"emerged":[155],"data.":[158],"ratings":[161],"obtained":[162],"BUS-11":[168,182,230],"not":[170],"significantly":[171,210],"different":[172],"English,":[178],"suggesting":[179],"that":[180,193],"could":[183,253,270],"be":[184,271],"languages.":[188],"results":[190],"also":[191],"suggested":[192],"age":[195],"seems":[198],"affect":[200],"evaluation":[202,247],"when":[203,217],"using":[204],"scale,":[206],"older":[208],"rating":[211],"as":[214],"less":[215],"satisfactory,":[216],"compared":[218],"younger":[220],"participants.":[221],"In":[222],"line":[223],"expectations,":[226],"based":[227],"on":[228],"reliability,":[229],"positively":[231],"correlates":[232],"UMUX-LITE":[234],"new":[237],"aims":[243],"facilitate":[245],"chatbots,":[249],"its":[251],"diffusion":[252],"help":[254],"practitioners":[255],"performances":[259],"benchmark":[261],"during":[263],"product":[265],"assessment":[266],"stage.":[267],"This":[268],"way":[273],"harmonise":[275],"enable":[277],"comparability":[278],"field":[281],"human":[283],"agent":[286],"interaction.":[287]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":24},{"year":2024,"cited_by_count":13},{"year":2023,"cited_by_count":8}],"updated_date":"2026-04-10T15:06:20.359241","created_date":"2025-10-10T00:00:00"}
