{"id":"https://openalex.org/W2026243054","doi":"https://doi.org/10.1007/s00521-012-1216-7","title":"A novel methodology for evaluating the risk of CRM projects in fuzzy environment","display_name":"A novel methodology for evaluating the risk of CRM projects in fuzzy environment","publication_year":2012,"publication_date":"2012-11-14","ids":{"openalex":"https://openalex.org/W2026243054","doi":"https://doi.org/10.1007/s00521-012-1216-7","mag":"2026243054"},"language":"en","primary_location":{"id":"doi:10.1007/s00521-012-1216-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s00521-012-1216-7","pdf_url":null,"source":{"id":"https://openalex.org/S147897268","display_name":"Neural Computing and Applications","issn_l":"0941-0643","issn":["0941-0643","1433-3058"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Neural Computing and Applications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012167583","display_name":"Abbas Keramati","orcid":"https://orcid.org/0000-0001-5897-2935"},"institutions":[{"id":"https://openalex.org/I23946033","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40","country_code":"IR","type":"education","lineage":["https://openalex.org/I23946033"]}],"countries":["IR"],"is_corresponding":true,"raw_author_name":"A. Keramati","raw_affiliation_strings":["Department of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran","University\u00a0of\u00a0Tehran"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran","institution_ids":["https://openalex.org/I23946033"]},{"raw_affiliation_string":"University\u00a0of\u00a0Tehran","institution_ids":["https://openalex.org/I23946033"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057610655","display_name":"Salman Nazari-Shirkouhi","orcid":"https://orcid.org/0000-0001-6320-4607"},"institutions":[{"id":"https://openalex.org/I110525433","display_name":"Islamic Azad University, Tehran","ror":"https://ror.org/01kzn7k21","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"S. Nazari-Shirkouhi","raw_affiliation_strings":["Young Researchers Club, Roudbar Branch, Islamic Azad University, Roudbar, Iran","Islamic Azad, University"],"affiliations":[{"raw_affiliation_string":"Young Researchers Club, Roudbar Branch, Islamic Azad University, Roudbar, Iran","institution_ids":["https://openalex.org/I110525433"]},{"raw_affiliation_string":"Islamic Azad, University","institution_ids":["https://openalex.org/I110525433"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059685406","display_name":"Hanieh Moshki","orcid":null},"institutions":[{"id":"https://openalex.org/I23946033","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40","country_code":"IR","type":"education","lineage":["https://openalex.org/I23946033"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"H. Moshki","raw_affiliation_strings":["Department of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran","University\u00a0of\u00a0Tehran"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran","institution_ids":["https://openalex.org/I23946033"]},{"raw_affiliation_string":"University\u00a0of\u00a0Tehran","institution_ids":["https://openalex.org/I23946033"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055437967","display_name":"Masoud Afshari-Mofrad","orcid":"https://orcid.org/0000-0002-3655-5433"},"institutions":[{"id":"https://openalex.org/I1516879","display_name":"Tarbiat Modares University","ror":"https://ror.org/03mwgfy56","country_code":"IR","type":"education","lineage":["https://openalex.org/I1516879"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"M. Afshari-Mofrad","raw_affiliation_strings":["Information Technology Management Department, Tarbiat Modares University, Tehran, Iran","[Tarbiat Modares University]"],"affiliations":[{"raw_affiliation_string":"Information Technology Management Department, Tarbiat Modares University, Tehran, Iran","institution_ids":["https://openalex.org/I1516879"]},{"raw_affiliation_string":"[Tarbiat Modares University]","institution_ids":["https://openalex.org/I1516879"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039962295","display_name":"E. Maleki-Berneti","orcid":null},"institutions":[{"id":"https://openalex.org/I55547365","display_name":"Payame Noor University","ror":"https://ror.org/031699d98","country_code":"IR","type":"education","lineage":["https://openalex.org/I55547365"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"E. Maleki-Berneti","raw_affiliation_strings":["Department of Management, Payame Noor University (PNU), Tehran, Iran","Payame noor University (PNU)"],"affiliations":[{"raw_affiliation_string":"Department of Management, Payame Noor University (PNU), Tehran, Iran","institution_ids":["https://openalex.org/I55547365"]},{"raw_affiliation_string":"Payame noor University (PNU)","institution_ids":["https://openalex.org/I55547365"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5012167583"],"corresponding_institution_ids":["https://openalex.org/I23946033"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":null,"fwci":2.6264,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.90215519,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":"23","issue":"S1","first_page":"29","last_page":"53"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9941999912261963,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9753000140190125,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.6748097538948059},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"Analytic hierarchy process","score":0.5476025342941284},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5208123922348022},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5147690773010254},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5029937624931335},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5008282661437988},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.47700050473213196},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4762547016143799},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.44426172971725464},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.25390565395355225},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.17195579409599304},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11924177408218384},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.07625412940979004}],"concepts":[{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.6748097538948059},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.5476025342941284},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5208123922348022},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5147690773010254},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5029937624931335},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5008282661437988},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47700050473213196},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4762547016143799},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.44426172971725464},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25390565395355225},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.17195579409599304},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11924177408218384},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.07625412940979004},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s00521-012-1216-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s00521-012-1216-7","pdf_url":null,"source":{"id":"https://openalex.org/S147897268","display_name":"Neural Computing and Applications","issn_l":"0941-0643","issn":["0941-0643","1433-3058"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Neural Computing and Applications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5799999833106995,"id":"https://metadata.un.org/sdg/12","display_name":"Responsible consumption and production"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320322667","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":78,"referenced_works":["https://openalex.org/W91447311","https://openalex.org/W620870539","https://openalex.org/W963789737","https://openalex.org/W1538218974","https://openalex.org/W1549310393","https://openalex.org/W1594945480","https://openalex.org/W1602955439","https://openalex.org/W1612366852","https://openalex.org/W1842674664","https://openalex.org/W1913682687","https://openalex.org/W1963772036","https://openalex.org/W1963879048","https://openalex.org/W1970852958","https://openalex.org/W1972692596","https://openalex.org/W1977215867","https://openalex.org/W1980159269","https://openalex.org/W1982744283","https://openalex.org/W1983450272","https://openalex.org/W1986326350","https://openalex.org/W1987347924","https://openalex.org/W1991592342","https://openalex.org/W1994960820","https://openalex.org/W1994997349","https://openalex.org/W1995566647","https://openalex.org/W2000172809","https://openalex.org/W2003672655","https://openalex.org/W2004698524","https://openalex.org/W2010467898","https://openalex.org/W2013290439","https://openalex.org/W2015093407","https://openalex.org/W2018165958","https://openalex.org/W2019661831","https://openalex.org/W2020407132","https://openalex.org/W2024235148","https://openalex.org/W2033447266","https://openalex.org/W2044072828","https://openalex.org/W2045290959","https://openalex.org/W2045443334","https://openalex.org/W2048948561","https://openalex.org/W2059536960","https://openalex.org/W2062013359","https://openalex.org/W2068087887","https://openalex.org/W2071274565","https://openalex.org/W2071604995","https://openalex.org/W2075415444","https://openalex.org/W2083318137","https://openalex.org/W2085017329","https://openalex.org/W2086390519","https://openalex.org/W2087685315","https://openalex.org/W2088245148","https://openalex.org/W2089797965","https://openalex.org/W2092184729","https://openalex.org/W2099582074","https://openalex.org/W2102044943","https://openalex.org/W2109259133","https://openalex.org/W2109549175","https://openalex.org/W2110538486","https://openalex.org/W2112591289","https://openalex.org/W2115687032","https://openalex.org/W2127992368","https://openalex.org/W2134499042","https://openalex.org/W2135905197","https://openalex.org/W2139444754","https://openalex.org/W2143906690","https://openalex.org/W2145174529","https://openalex.org/W2145989390","https://openalex.org/W2146276949","https://openalex.org/W2149176978","https://openalex.org/W2170866269","https://openalex.org/W2171622150","https://openalex.org/W2340404085","https://openalex.org/W2617246082","https://openalex.org/W2619793045","https://openalex.org/W3123457883","https://openalex.org/W4233704167","https://openalex.org/W4249618169","https://openalex.org/W4252626958","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4318028252","https://openalex.org/W4206658728","https://openalex.org/W2605508318","https://openalex.org/W2385683470","https://openalex.org/W3134416257","https://openalex.org/W2322155822","https://openalex.org/W1745582813","https://openalex.org/W2325384277","https://openalex.org/W2357152830","https://openalex.org/W4295762775"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":4},{"year":2020,"cited_by_count":4},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
