{"id":"https://openalex.org/W4283588026","doi":"https://doi.org/10.1007/s00146-022-01462-7","title":"Artificial agents\u2019 explainability to support trust: considerations on timing and context","display_name":"Artificial agents\u2019 explainability to support trust: considerations on timing and context","publication_year":2022,"publication_date":"2022-06-27","ids":{"openalex":"https://openalex.org/W4283588026","doi":"https://doi.org/10.1007/s00146-022-01462-7"},"language":"en","primary_location":{"id":"doi:10.1007/s00146-022-01462-7","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s00146-022-01462-7","pdf_url":"https://link.springer.com/content/pdf/10.1007/s00146-022-01462-7.pdf","source":{"id":"https://openalex.org/S4210190517","display_name":"AI & Society","issn_l":"0951-5666","issn":["0951-5666","1435-5655"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"AI & SOCIETY","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s00146-022-01462-7.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088249399","display_name":"Guglielmo Papagni","orcid":"https://orcid.org/0000-0001-6799-5303"},"institutions":[{"id":"https://openalex.org/I145847075","display_name":"TU Wien","ror":"https://ror.org/04d836q62","country_code":"AT","type":"education","lineage":["https://openalex.org/I145847075"]}],"countries":["AT"],"is_corresponding":true,"raw_author_name":"Guglielmo Papagni","raw_affiliation_strings":["Institute of Management Science, TU Wien, Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Management Science, TU Wien, Vienna, Austria","institution_ids":["https://openalex.org/I145847075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027562104","display_name":"Jesse de Pagter","orcid":"https://orcid.org/0000-0003-0454-8340"},"institutions":[{"id":"https://openalex.org/I145847075","display_name":"TU Wien","ror":"https://ror.org/04d836q62","country_code":"AT","type":"education","lineage":["https://openalex.org/I145847075"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Jesse de Pagter","raw_affiliation_strings":["Institute of Management Science, TU Wien, Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Management Science, TU Wien, Vienna, Austria","institution_ids":["https://openalex.org/I145847075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063675534","display_name":"Setareh Zafari","orcid":"https://orcid.org/0000-0003-4940-1764"},"institutions":[{"id":"https://openalex.org/I145847075","display_name":"TU Wien","ror":"https://ror.org/04d836q62","country_code":"AT","type":"education","lineage":["https://openalex.org/I145847075"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Setareh Zafari","raw_affiliation_strings":["Institute of Management Science, TU Wien, Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Management Science, TU Wien, Vienna, Austria","institution_ids":["https://openalex.org/I145847075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014665074","display_name":"Michael Filzmoser","orcid":"https://orcid.org/0000-0003-4050-752X"},"institutions":[{"id":"https://openalex.org/I145847075","display_name":"TU Wien","ror":"https://ror.org/04d836q62","country_code":"AT","type":"education","lineage":["https://openalex.org/I145847075"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Michael Filzmoser","raw_affiliation_strings":["Institute of Management Science, TU Wien, Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Management Science, TU Wien, Vienna, Austria","institution_ids":["https://openalex.org/I145847075"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046793961","display_name":"Sabine T. Koeszegi","orcid":"https://orcid.org/0000-0003-4671-2065"},"institutions":[{"id":"https://openalex.org/I145847075","display_name":"TU Wien","ror":"https://ror.org/04d836q62","country_code":"AT","type":"education","lineage":["https://openalex.org/I145847075"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Sabine T. Koeszegi","raw_affiliation_strings":["Institute of Management Science, TU Wien, Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Management Science, TU Wien, Vienna, Austria","institution_ids":["https://openalex.org/I145847075"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5088249399"],"corresponding_institution_ids":["https://openalex.org/I145847075"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":{"value":2290,"currency":"EUR","value_usd":2890},"fwci":4.4397,"has_fulltext":true,"cited_by_count":46,"citation_normalized_percentile":{"value":0.95052357,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"38","issue":"2","first_page":"947","last_page":"960"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12026","display_name":"Explainable Artificial Intelligence (XAI)","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12026","display_name":"Explainable Artificial Intelligence (XAI)","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9772999882698059,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6372195482254028},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5726546049118042},{"id":"https://openalex.org/keywords/interpersonal-communication","display_name":"Interpersonal communication","score":0.4964626431465149},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4925406873226166},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.46613022685050964},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"Trustworthiness","score":0.4111718535423279},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.34969407320022583},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.1954941749572754},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.1362801492214203},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.12304484844207764}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6372195482254028},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5726546049118042},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.4964626431465149},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4925406873226166},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.46613022685050964},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.4111718535423279},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.34969407320022583},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1954941749572754},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1362801492214203},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.12304484844207764},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s00146-022-01462-7","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s00146-022-01462-7","pdf_url":"https://link.springer.com/content/pdf/10.1007/s00146-022-01462-7.pdf","source":{"id":"https://openalex.org/S4210190517","display_name":"AI & Society","issn_l":"0951-5666","issn":["0951-5666","1435-5655"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"AI & SOCIETY","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1007/s00146-022-01462-7","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s00146-022-01462-7","pdf_url":"https://link.springer.com/content/pdf/10.1007/s00146-022-01462-7.pdf","source":{"id":"https://openalex.org/S4210190517","display_name":"AI & Society","issn_l":"0951-5666","issn":["0951-5666","1435-5655"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"AI & SOCIETY","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.6600000262260437}],"awards":[],"funders":[{"id":"https://openalex.org/F4320322839","display_name":"Technische Universit\u00e4t Wien","ror":"https://ror.org/04d836q62"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4283588026.pdf","grobid_xml":"https://content.openalex.org/works/W4283588026.grobid-xml"},"referenced_works_count":83,"referenced_works":["https://openalex.org/W629557400","https://openalex.org/W1516436026","https://openalex.org/W1535249312","https://openalex.org/W1538299185","https://openalex.org/W1936290004","https://openalex.org/W1963959269","https://openalex.org/W1994213885","https://openalex.org/W1994606570","https://openalex.org/W1995408540","https://openalex.org/W2010158189","https://openalex.org/W2016030371","https://openalex.org/W2024981255","https://openalex.org/W2030721126","https://openalex.org/W2031885725","https://openalex.org/W2033136454","https://openalex.org/W2034637247","https://openalex.org/W2041029272","https://openalex.org/W2042629033","https://openalex.org/W2042979982","https://openalex.org/W2043139522","https://openalex.org/W2059971798","https://openalex.org/W2075985765","https://openalex.org/W2092968834","https://openalex.org/W2104999980","https://openalex.org/W2107961136","https://openalex.org/W2112665591","https://openalex.org/W2118816802","https://openalex.org/W2123344105","https://openalex.org/W2130464748","https://openalex.org/W2130660952","https://openalex.org/W2133761762","https://openalex.org/W2135907989","https://openalex.org/W2145240390","https://openalex.org/W2145704119","https://openalex.org/W2145958506","https://openalex.org/W2148215741","https://openalex.org/W2156341129","https://openalex.org/W2167984346","https://openalex.org/W2230336266","https://openalex.org/W2264742718","https://openalex.org/W2295680652","https://openalex.org/W2336644987","https://openalex.org/W2477771363","https://openalex.org/W2593050976","https://openalex.org/W2593626965","https://openalex.org/W2594769556","https://openalex.org/W2601603234","https://openalex.org/W2608389450","https://openalex.org/W2766452287","https://openalex.org/W2766723298","https://openalex.org/W2792409171","https://openalex.org/W2807039208","https://openalex.org/W2883147591","https://openalex.org/W2888420917","https://openalex.org/W2891503716","https://openalex.org/W2895144199","https://openalex.org/W2904767181","https://openalex.org/W2914242693","https://openalex.org/W2941450941","https://openalex.org/W2942678267","https://openalex.org/W2951878862","https://openalex.org/W2963095307","https://openalex.org/W2963609017","https://openalex.org/W2963704628","https://openalex.org/W2989822567","https://openalex.org/W3005073185","https://openalex.org/W3016099278","https://openalex.org/W3093033010","https://openalex.org/W3093798801","https://openalex.org/W3101903785","https://openalex.org/W3122240369","https://openalex.org/W3127461705","https://openalex.org/W3134111219","https://openalex.org/W3165003809","https://openalex.org/W3184668828","https://openalex.org/W3210874941","https://openalex.org/W4211095984","https://openalex.org/W4243342770","https://openalex.org/W4244978797","https://openalex.org/W4248181070","https://openalex.org/W4254148040","https://openalex.org/W4280532387","https://openalex.org/W4402843978"],"related_works":["https://openalex.org/W90316445","https://openalex.org/W4327743613","https://openalex.org/W3199750033","https://openalex.org/W2374509987","https://openalex.org/W3163373470","https://openalex.org/W2965447900","https://openalex.org/W3005856188","https://openalex.org/W2210565555","https://openalex.org/W3125653586","https://openalex.org/W4388558304"],"abstract_inverted_index":{"Abstract":[0],"Strategies":[1],"for":[2,188],"improving":[3],"the":[4,15,37,51,98,106,131,150,155,175,184],"explainability":[5,119,135],"of":[6,17,41,53,76,127,133,161,186],"artificial":[7,18,42,77,117],"agents":[8,43],"are":[9,28,94,122],"a":[10,45,62,137],"key":[11],"approach":[12],"to":[13,31,57,96,174,182],"support":[14],"understandability":[16],"agents\u2019":[19,78],"decision-making":[20,39],"processes":[21,40],"and":[22,66,73,109,120,142,153,158,167,193],"their":[23,74],"trustworthiness.":[24],"However,":[25],"since":[26,88],"explanations":[27,187],"not":[29],"inclined":[30],"standardization,":[32],"finding":[33],"solutions":[34],"that":[35,60],"fit":[36],"algorithmic-based":[38],"poses":[44],"compelling":[46],"challenge.":[47],"This":[48],"paper":[49,82,114,151,172],"addresses":[50],"concept":[52],"trust":[54,121,138,140],"in":[55,64],"relation":[56],"complementary":[58],"aspects":[59],"play":[61],"role":[63],"interpersonal":[65],"human\u2013agent":[67],"relationships,":[68],"such":[69,163],"as":[70,136,164],"users\u2019":[71,86,191],"confidence":[72],"perception":[75],"reliability.":[79],"Particularly,":[80],"this":[81,113,148,171],"focuses":[83],"on":[84,180],"non-expert":[85,190],"perspectives,":[87],"users":[89],"with":[90],"little":[91],"technical":[92],"knowledge":[93],"likely":[95],"benefit":[97],"most":[99],"from":[100],"\u201cpost-hoc\u201d,":[101],"everyday":[102],"explanations.":[103],"Drawing":[104],"upon":[105],"explainable":[107],"AI":[108],"social":[110],"sciences":[111],"literature,":[112],"investigates":[115],"how":[116,181],"agent\u2019s":[118],"interrelated":[123],"at":[124],"different":[125],"stages":[126],"an":[128],"interaction.":[129],"Specifically,":[130],"possibility":[132],"implementing":[134],"building,":[139],"maintenance":[141],"restoration":[143],"strategy":[144],"is":[145],"investigated.":[146],"To":[147],"extent,":[149],"identifies":[152],"discusses":[154],"intrinsic":[156],"limits":[157],"fundamental":[159],"features":[160],"explanations,":[162],"structural":[165],"qualities":[166],"communication":[168],"strategies.":[169],"Accordingly,":[170],"contributes":[173],"debate":[176],"by":[177],"providing":[178],"recommendations":[179],"maximize":[183],"effectiveness":[185],"supporting":[189],"understanding":[192],"trust.":[194]},"counts_by_year":[{"year":2026,"cited_by_count":14},{"year":2025,"cited_by_count":17},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":1}],"updated_date":"2026-06-13T07:54:00.901334","created_date":"2025-10-10T00:00:00"}