{"id":"https://openalex.org/W2000255528","doi":"https://doi.org/10.1007/bf03340630","title":"Prozessentwicklungskarte \u2014 kosteneffektive Umsetzung des IT-Servicemanagements nach ISO 20000","display_name":"Prozessentwicklungskarte \u2014 kosteneffektive Umsetzung des IT-Servicemanagements nach ISO 20000","publication_year":2011,"publication_date":"2011-10-01","ids":{"openalex":"https://openalex.org/W2000255528","doi":"https://doi.org/10.1007/bf03340630","mag":"2000255528"},"language":"de","primary_location":{"id":"doi:10.1007/bf03340630","is_oa":false,"landing_page_url":"https://doi.org/10.1007/bf03340630","pdf_url":null,"source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009419825","display_name":"Jan-Helge Deutscher","orcid":null},"institutions":[{"id":"https://openalex.org/I61893789","display_name":"TU Bergakademie Freiberg","ror":"https://ror.org/031vc2293","country_code":"DE","type":"education","lineage":["https://openalex.org/I61893789"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Jan-Helge Deutscher","raw_affiliation_strings":["TU Bergakademie Freiberg Professur f\u00fcr ABWL, insbes. Informationswirtschaft/Wirtschaftsinformatik, Lessingstr. 45, 09599, Freiberg","TU Bergakademie Freiberg Professur f\u00fcr ABWL, insbes. Informationswirtschaft/Wirtschaftsinformatik"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"TU Bergakademie Freiberg Professur f\u00fcr ABWL, insbes. Informationswirtschaft/Wirtschaftsinformatik, Lessingstr. 45, 09599, Freiberg","institution_ids":["https://openalex.org/I61893789"]},{"raw_affiliation_string":"TU Bergakademie Freiberg Professur f\u00fcr ABWL, insbes. Informationswirtschaft/Wirtschaftsinformatik","institution_ids":["https://openalex.org/I61893789"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059734688","display_name":"W. M. H\u00e4u\u00dfler","orcid":null},"institutions":[{"id":"https://openalex.org/I4210103465","display_name":"Deutsche Telekom (Singapore)","ror":"https://ror.org/019xzz882","country_code":"SG","type":"company","lineage":["https://openalex.org/I4210093367","https://openalex.org/I4210103465"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Wolfram H\u00e4u\u00dfler","raw_affiliation_strings":["T-Systems Multimedia Solutions GmbH New Business Development, Riesaer Str. 5, 01129, Dresden","T-Systems Multimedia Solutions GmbH New Business Development"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"T-Systems Multimedia Solutions GmbH New Business Development, Riesaer Str. 5, 01129, Dresden","institution_ids":["https://openalex.org/I4210103465"]},{"raw_affiliation_string":"T-Systems Multimedia Solutions GmbH New Business Development","institution_ids":["https://openalex.org/I4210103465"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5009419825"],"corresponding_institution_ids":["https://openalex.org/I61893789"],"apc_list":{"value":2990,"currency":"USD","value_usd":2990},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.23323738,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"48","issue":"5","first_page":"109","last_page":"115"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.6932075023651123},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.6296353936195374},{"id":"https://openalex.org/keywords/gynecology","display_name":"Gynecology","score":0.43630677461624146},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.11095026135444641},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.09888410568237305}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.6932075023651123},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.6296353936195374},{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.43630677461624146},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.11095026135444641},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.09888410568237305},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/bf03340630","is_oa":false,"landing_page_url":"https://doi.org/10.1007/bf03340630","pdf_url":null,"source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.46000000834465027,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W20553208","https://openalex.org/W419891808","https://openalex.org/W1568885589","https://openalex.org/W1570707184","https://openalex.org/W1963937664","https://openalex.org/W1977120201","https://openalex.org/W2059828255","https://openalex.org/W2165040403","https://openalex.org/W2914914768","https://openalex.org/W4253037712"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2085424253","https://openalex.org/W2510474619","https://openalex.org/W2979662640","https://openalex.org/W1996112973","https://openalex.org/W3209241498","https://openalex.org/W2522683854","https://openalex.org/W2166886753","https://openalex.org/W2370448826","https://openalex.org/W2004301524"],"abstract_inverted_index":null,"counts_by_year":[{"year":2016,"cited_by_count":1}],"updated_date":"2026-07-23T08:03:31.855105","created_date":"2025-10-10T00:00:00"}
