{"id":"https://openalex.org/W2402430811","doi":"https://doi.org/10.1007/bf03250972","title":"Ubiquitous Customer Interface","display_name":"Ubiquitous Customer Interface","publication_year":2005,"publication_date":"2005-02-01","ids":{"openalex":"https://openalex.org/W2402430811","doi":"https://doi.org/10.1007/bf03250972","mag":"2402430811"},"language":"de","primary_location":{"id":"doi:10.1007/bf03250972","is_oa":false,"landing_page_url":"https://doi.org/10.1007/bf03250972","pdf_url":null,"source":{"id":"https://openalex.org/S12943752","display_name":"WIRTSCHAFTSINFORMATIK","issn_l":"0937-6429","issn":["0937-6429","1861-8936"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Wirtschaftsinformatik","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024856784","display_name":"Susanne Robra-Bissantz","orcid":"https://orcid.org/0000-0001-9972-3935"},"institutions":[{"id":"https://openalex.org/I181369854","display_name":"Friedrich-Alexander-Universit\u00e4t Erlangen-N\u00fcrnberg","ror":"https://ror.org/00f7hpc57","country_code":"DE","type":"education","lineage":["https://openalex.org/I181369854"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Susanne Robra-Bissantz","raw_affiliation_strings":["Lehrstuhl f\u00fcr Betriebswirtschaftslehre, insbes. Wirtschaftsinformatik II, Universit\u00e4t Erlangen-N\u00fcrnberg, Lange Gasse 20, 90403, N\u00fcrnberg, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lehrstuhl f\u00fcr Betriebswirtschaftslehre, insbes. Wirtschaftsinformatik II, Universit\u00e4t Erlangen-N\u00fcrnberg, Lange Gasse 20, 90403, N\u00fcrnberg, Deutschland","institution_ids":["https://openalex.org/I181369854"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5024856784"],"corresponding_institution_ids":["https://openalex.org/I181369854"],"apc_list":null,"apc_paid":null,"fwci":1.6875,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.90753941,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":"47","issue":"1","first_page":"25","last_page":"35"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9919999837875366,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5662272572517395},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.5266773104667664},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.5215278267860413},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.49788546562194824},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4500468373298645},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.43184155225753784},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.4167788028717041},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.41633981466293335},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.41606244444847107},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.3500095009803772},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.26542115211486816},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.17551293969154358}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5662272572517395},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.5266773104667664},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.5215278267860413},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.49788546562194824},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4500468373298645},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43184155225753784},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4167788028717041},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41633981466293335},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.41606244444847107},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.3500095009803772},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.26542115211486816},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.17551293969154358},{"id":"https://openalex.org/C173608175","wikidata":"https://www.wikidata.org/wiki/Q232661","display_name":"Parallel computing","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/bf03250972","is_oa":false,"landing_page_url":"https://doi.org/10.1007/bf03250972","pdf_url":null,"source":{"id":"https://openalex.org/S12943752","display_name":"WIRTSCHAFTSINFORMATIK","issn_l":"0937-6429","issn":["0937-6429","1861-8936"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Wirtschaftsinformatik","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W7702194","https://openalex.org/W31448130","https://openalex.org/W36740325","https://openalex.org/W91253289","https://openalex.org/W130227125","https://openalex.org/W290741543","https://openalex.org/W588900196","https://openalex.org/W626879959","https://openalex.org/W1480370023","https://openalex.org/W1992401002","https://openalex.org/W1993904836","https://openalex.org/W2110685331","https://openalex.org/W2148796143","https://openalex.org/W2165998287","https://openalex.org/W2477560737","https://openalex.org/W2494933291","https://openalex.org/W2505024470","https://openalex.org/W4233928572","https://openalex.org/W4256060192","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1973295013","https://openalex.org/W2124748206","https://openalex.org/W3013184534","https://openalex.org/W1561149111","https://openalex.org/W3017160372","https://openalex.org/W2385901836","https://openalex.org/W3017474797","https://openalex.org/W592274603","https://openalex.org/W1971902502","https://openalex.org/W1595134686"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
