{"id":"https://openalex.org/W114447646","doi":"https://doi.org/10.1007/bf03001007","title":"CRM in the European large-scale retail trade: Evidence and perspectives","display_name":"CRM in the European large-scale retail trade: Evidence and perspectives","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W114447646","doi":"https://doi.org/10.1007/bf03001007","mag":"114447646"},"language":"fr","primary_location":{"id":"doi:10.1007/bf03001007","is_oa":false,"landing_page_url":"https://doi.org/10.1007/bf03001007","pdf_url":null,"source":{"id":"https://openalex.org/S164884734","display_name":"Annals of Telecommunications","issn_l":"0003-4347","issn":["0003-4347","1958-9395"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annales Des T\u00e9l\u00e9communications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040161453","display_name":"Claire Charbit","orcid":"https://orcid.org/0000-0002-5068-3167"},"institutions":[{"id":"https://openalex.org/I12356871","display_name":"T\u00e9l\u00e9com Paris","ror":"https://ror.org/01naq7912","country_code":"FR","type":"education","lineage":["https://openalex.org/I12356871","https://openalex.org/I205703379","https://openalex.org/I4210145102"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Claire Charbit","raw_affiliation_strings":["GET/T\u00e9l\u00e9com Paris, 46, rue Barrault, 75634, Paris cedex 13, France","GET/T\u00e9l\u00e9com Paris, Paris cedex 13, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"GET/T\u00e9l\u00e9com Paris, 46, rue Barrault, 75634, Paris cedex 13, France","institution_ids":["https://openalex.org/I12356871"]},{"raw_affiliation_string":"GET/T\u00e9l\u00e9com Paris, Paris cedex 13, France","institution_ids":["https://openalex.org/I12356871"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5081889517","display_name":"Val\u00e9rie Fernandez","orcid":"https://orcid.org/0000-0001-6128-8018"},"institutions":[{"id":"https://openalex.org/I12356871","display_name":"T\u00e9l\u00e9com Paris","ror":"https://ror.org/01naq7912","country_code":"FR","type":"education","lineage":["https://openalex.org/I12356871","https://openalex.org/I205703379","https://openalex.org/I4210145102"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Val\u00e9rie Fernandez","raw_affiliation_strings":["GET/T\u00e9l\u00e9com Paris, 46, rue Barrault, 75634, Paris cedex 13, France","GET/T\u00e9l\u00e9com Paris, Paris cedex 13, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"GET/T\u00e9l\u00e9com Paris, 46, rue Barrault, 75634, Paris cedex 13, France","institution_ids":["https://openalex.org/I12356871"]},{"raw_affiliation_string":"GET/T\u00e9l\u00e9com Paris, Paris cedex 13, France","institution_ids":["https://openalex.org/I12356871"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.02286427,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"58","issue":"1-2","first_page":"129","last_page":"146"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.979200005531311,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9710999727249146,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.6781706213951111},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.5598928928375244},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5195072889328003},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5185863971710205},{"id":"https://openalex.org/keywords/empirical-evidence","display_name":"Empirical evidence","score":0.4638616442680359},{"id":"https://openalex.org/keywords/regional-science","display_name":"Regional science","score":0.45734119415283203},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.43887609243392944},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.42806529998779297},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3440180718898773},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2092152237892151},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.17640027403831482},{"id":"https://openalex.org/keywords/cartography","display_name":"Cartography","score":0.08379426598548889},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.08033031225204468},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.06210717558860779},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.0578140914440155}],"concepts":[{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.6781706213951111},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.5598928928375244},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5195072889328003},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5185863971710205},{"id":"https://openalex.org/C166052673","wikidata":"https://www.wikidata.org/wiki/Q83021","display_name":"Empirical evidence","level":2,"score":0.4638616442680359},{"id":"https://openalex.org/C148383697","wikidata":"https://www.wikidata.org/wiki/Q1781695","display_name":"Regional science","level":1,"score":0.45734119415283203},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.43887609243392944},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.42806529998779297},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3440180718898773},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2092152237892151},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.17640027403831482},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.08379426598548889},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.08033031225204468},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.06210717558860779},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0578140914440155},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/bf03001007","is_oa":false,"landing_page_url":"https://doi.org/10.1007/bf03001007","pdf_url":null,"source":{"id":"https://openalex.org/S164884734","display_name":"Annals of Telecommunications","issn_l":"0003-4347","issn":["0003-4347","1958-9395"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annales Des T\u00e9l\u00e9communications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W1511355931","https://openalex.org/W1516321019","https://openalex.org/W1523389281","https://openalex.org/W1582854766","https://openalex.org/W1678916964","https://openalex.org/W2059466499","https://openalex.org/W2079431961","https://openalex.org/W2103676667","https://openalex.org/W2135746613","https://openalex.org/W2334631685","https://openalex.org/W2580389126","https://openalex.org/W2593421438","https://openalex.org/W2999371332","https://openalex.org/W4230991173","https://openalex.org/W4251328009","https://openalex.org/W6634864981"],"related_works":["https://openalex.org/W2065457896","https://openalex.org/W3173234801","https://openalex.org/W2167984027","https://openalex.org/W3021302227","https://openalex.org/W10630519","https://openalex.org/W1919377569","https://openalex.org/W3144288563","https://openalex.org/W3123907821","https://openalex.org/W2382319620","https://openalex.org/W2164026370"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-06-19T15:47:20.252518","created_date":"2025-10-10T00:00:00"}