{"id":"https://openalex.org/W4312972865","doi":"https://doi.org/10.1007/978-981-19-8234-7_39","title":"Critical Factors of Customers Loyalty in E-Commerce","display_name":"Critical Factors of Customers Loyalty in E-Commerce","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4312972865","doi":"https://doi.org/10.1007/978-981-19-8234-7_39"},"language":"en","primary_location":{"id":"doi:10.1007/978-981-19-8234-7_39","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-981-19-8234-7_39","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057718743","display_name":"Bart\u0142omiej Piera\u0144ski","orcid":"https://orcid.org/0000-0001-5327-8725"},"institutions":[{"id":"https://openalex.org/I12379730","display_name":"Pozna\u0144 University of Economics and Business","ror":"https://ror.org/0532c1x92","country_code":"PL","type":"education","lineage":["https://openalex.org/I12379730"]}],"countries":["PL"],"is_corresponding":true,"raw_author_name":"Bart\u0142omiej Piera\u0144ski","raw_affiliation_strings":["Poznan University of Economics and Business, Poznan, Poland"],"affiliations":[{"raw_affiliation_string":"Poznan University of Economics and Business, Poznan, Poland","institution_ids":["https://openalex.org/I12379730"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031768075","display_name":"Arkadiusz Kawa","orcid":"https://orcid.org/0000-0003-0697-8838"},"institutions":[{"id":"https://openalex.org/I4210162755","display_name":"Poznan School of Logistics","ror":"https://ror.org/05ddbab52","country_code":"PL","type":"education","lineage":["https://openalex.org/I4210162755"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Arkadiusz Kawa","raw_affiliation_strings":["Poznan School of Logistics, Poznan, Poland"],"affiliations":[{"raw_affiliation_string":"Poznan School of Logistics, Poznan, Poland","institution_ids":["https://openalex.org/I4210162755"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046344382","display_name":"Wojciech Zdrenka","orcid":"https://orcid.org/0000-0002-6520-8158"},"institutions":[{"id":"https://openalex.org/I12379730","display_name":"Pozna\u0144 University of Economics and Business","ror":"https://ror.org/0532c1x92","country_code":"PL","type":"education","lineage":["https://openalex.org/I12379730"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Wojciech Zdrenka","raw_affiliation_strings":["Poznan University of Economics and Business, Poznan, Poland"],"affiliations":[{"raw_affiliation_string":"Poznan University of Economics and Business, Poznan, Poland","institution_ids":["https://openalex.org/I12379730"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5057718743"],"corresponding_institution_ids":["https://openalex.org/I12379730"],"apc_list":null,"apc_paid":null,"fwci":1.3971,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.87269509,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"503","last_page":"516"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.9927999973297119,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.685941219329834},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.678198516368866},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.6568349599838257},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.6201167106628418},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.613601803779602},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5291600227355957},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.504217267036438},{"id":"https://openalex.org/keywords/promotion","display_name":"Promotion (chess)","score":0.49796438217163086},{"id":"https://openalex.org/keywords/customer-base","display_name":"Customer base","score":0.4932071566581726},{"id":"https://openalex.org/keywords/exploratory-factor-analysis","display_name":"Exploratory factor analysis","score":0.4481762647628784},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.4438546597957611},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.42055684328079224},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.41810283064842224},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.18893513083457947},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.1114683449268341},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.09152990579605103}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.685941219329834},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.678198516368866},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.6568349599838257},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6201167106628418},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.613601803779602},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5291600227355957},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.504217267036438},{"id":"https://openalex.org/C98147612","wikidata":"https://www.wikidata.org/wiki/Q215599","display_name":"Promotion (chess)","level":3,"score":0.49796438217163086},{"id":"https://openalex.org/C2777276756","wikidata":"https://www.wikidata.org/wiki/Q5196446","display_name":"Customer base","level":2,"score":0.4932071566581726},{"id":"https://openalex.org/C165957694","wikidata":"https://www.wikidata.org/wiki/Q5421350","display_name":"Exploratory factor analysis","level":3,"score":0.4481762647628784},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4438546597957611},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.42055684328079224},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.41810283064842224},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.18893513083457947},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.1114683449268341},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09152990579605103},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-981-19-8234-7_39","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-981-19-8234-7_39","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W605520610","https://openalex.org/W1482909081","https://openalex.org/W1484864026","https://openalex.org/W1965574139","https://openalex.org/W1969147339","https://openalex.org/W1998401658","https://openalex.org/W2016039781","https://openalex.org/W2022390273","https://openalex.org/W2028767819","https://openalex.org/W2036051096","https://openalex.org/W2094640333","https://openalex.org/W2098638935","https://openalex.org/W2099002267","https://openalex.org/W2102467277","https://openalex.org/W2145502104","https://openalex.org/W2801625883","https://openalex.org/W2912474248","https://openalex.org/W2923593258","https://openalex.org/W3124192775","https://openalex.org/W4241816833"],"related_works":["https://openalex.org/W2389397154","https://openalex.org/W2469901228","https://openalex.org/W2123217435","https://openalex.org/W3113150333","https://openalex.org/W2141148255","https://openalex.org/W2277816436","https://openalex.org/W3015043872","https://openalex.org/W1988526719","https://openalex.org/W2976188806","https://openalex.org/W2280136644"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
