{"id":"https://openalex.org/W3199911977","doi":"https://doi.org/10.1007/978-981-19-5538-9_12","title":"Understanding How People Rate Their Conversations","display_name":"Understanding How People Rate Their Conversations","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W3199911977","doi":"https://doi.org/10.1007/978-981-19-5538-9_12","mag":"3199911977"},"language":"en","primary_location":{"id":"doi:10.1007/978-981-19-5538-9_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-981-19-5538-9_12","pdf_url":null,"source":{"id":"https://openalex.org/S4210179954","display_name":"Lecture notes in electrical engineering","issn_l":"1876-1100","issn":["1876-1100","1876-1119"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Electrical Engineering","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014990977","display_name":"Alexandros Papangelis","orcid":null},"institutions":[{"id":"https://openalex.org/I1311688040","display_name":"Amazon (United States)","ror":"https://ror.org/04mv4n011","country_code":"US","type":"company","lineage":["https://openalex.org/I1311688040"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Alexandros Papangelis","raw_affiliation_strings":["Amazon Alexa AI, Sunnyvale, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Amazon Alexa AI, Sunnyvale, USA","institution_ids":["https://openalex.org/I1311688040"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015333508","display_name":"Nicole Chartier","orcid":null},"institutions":[{"id":"https://openalex.org/I1311688040","display_name":"Amazon (United States)","ror":"https://ror.org/04mv4n011","country_code":"US","type":"company","lineage":["https://openalex.org/I1311688040"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nicole Chartier","raw_affiliation_strings":["Amazon Alexa AI, Sunnyvale, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Amazon Alexa AI, Sunnyvale, USA","institution_ids":["https://openalex.org/I1311688040"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000651804","display_name":"Pankaj Rajan","orcid":"https://orcid.org/0009-0004-2997-5685"},"institutions":[{"id":"https://openalex.org/I1311688040","display_name":"Amazon (United States)","ror":"https://ror.org/04mv4n011","country_code":"US","type":"company","lineage":["https://openalex.org/I1311688040"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Pankaj Rajan","raw_affiliation_strings":["Amazon Alexa AI, Sunnyvale, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Amazon Alexa AI, Sunnyvale, USA","institution_ids":["https://openalex.org/I1311688040"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045037642","display_name":"Julia Hirschberg","orcid":"https://orcid.org/0000-0003-0689-7616"},"institutions":[{"id":"https://openalex.org/I1311688040","display_name":"Amazon (United States)","ror":"https://ror.org/04mv4n011","country_code":"US","type":"company","lineage":["https://openalex.org/I1311688040"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Julia Hirschberg","raw_affiliation_strings":["Amazon Alexa AI, Sunnyvale, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Amazon Alexa AI, Sunnyvale, USA","institution_ids":["https://openalex.org/I1311688040"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015334291","display_name":"Dilek Hakkani-T\u00fcr","orcid":null},"institutions":[{"id":"https://openalex.org/I1311688040","display_name":"Amazon (United States)","ror":"https://ror.org/04mv4n011","country_code":"US","type":"company","lineage":["https://openalex.org/I1311688040"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dilek Hakkani-Tur","raw_affiliation_strings":["Amazon Alexa AI, Sunnyvale, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Amazon Alexa AI, Sunnyvale, USA","institution_ids":["https://openalex.org/I1311688040"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5014990977"],"corresponding_institution_ids":["https://openalex.org/I1311688040"],"apc_list":null,"apc_paid":null,"fwci":1.2062,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.79932974,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"179","last_page":"189"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11040","display_name":"Personality Traits and Psychology","score":0.9835000038146973,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.983299970626831,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/agreeableness","display_name":"Agreeableness","score":0.7290285229682922},{"id":"https://openalex.org/keywords/extraversion-and-introversion","display_name":"Extraversion and introversion","score":0.7195920348167419},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.6082252860069275},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6049636006355286},{"id":"https://openalex.org/keywords/personality","display_name":"Personality","score":0.6028338074684143},{"id":"https://openalex.org/keywords/big-five-personality-traits","display_name":"Big Five personality traits","score":0.5683781504631042},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.561493992805481},{"id":"https://openalex.org/keywords/interpersonal-communication","display_name":"Interpersonal communication","score":0.560208261013031},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.47866687178611755},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.46601608395576477},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.22757947444915771},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.17207184433937073},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.12563195824623108}],"concepts":[{"id":"https://openalex.org/C170760736","wikidata":"https://www.wikidata.org/wiki/Q380358","display_name":"Agreeableness","level":5,"score":0.7290285229682922},{"id":"https://openalex.org/C127816348","wikidata":"https://www.wikidata.org/wiki/Q127588","display_name":"Extraversion and introversion","level":4,"score":0.7195920348167419},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.6082252860069275},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6049636006355286},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.6028338074684143},{"id":"https://openalex.org/C2865642","wikidata":"https://www.wikidata.org/wiki/Q378132","display_name":"Big Five personality traits","level":3,"score":0.5683781504631042},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.561493992805481},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.560208261013031},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.47866687178611755},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.46601608395576477},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22757947444915771},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.17207184433937073},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.12563195824623108},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-981-19-5538-9_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-981-19-5538-9_12","pdf_url":null,"source":{"id":"https://openalex.org/S4210179954","display_name":"Lecture notes in electrical engineering","issn_l":"1876-1100","issn":["1876-1100","1876-1119"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Electrical Engineering","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.5299999713897705}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W1505353165","https://openalex.org/W1641003075","https://openalex.org/W2040620856","https://openalex.org/W2041946231","https://openalex.org/W2042962409","https://openalex.org/W2079506198","https://openalex.org/W2083514666","https://openalex.org/W2089809964","https://openalex.org/W2130678688","https://openalex.org/W2136219431","https://openalex.org/W2292850062","https://openalex.org/W2423024114","https://openalex.org/W2980382150","https://openalex.org/W3120669575","https://openalex.org/W4229799674","https://openalex.org/W4250530226"],"related_works":["https://openalex.org/W3122603204","https://openalex.org/W4387052167","https://openalex.org/W4388296638","https://openalex.org/W2586362949","https://openalex.org/W2762410601","https://openalex.org/W4322738848","https://openalex.org/W2256992190","https://openalex.org/W4317568083","https://openalex.org/W1778273553","https://openalex.org/W4362016873"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}