{"id":"https://openalex.org/W3007819716","doi":"https://doi.org/10.1007/978-981-15-3118-7_9","title":"Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan","display_name":"Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3007819716","doi":"https://doi.org/10.1007/978-981-15-3118-7_9","mag":"3007819716"},"language":"en","primary_location":{"id":"doi:10.1007/978-981-15-3118-7_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-981-15-3118-7_9","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057498599","display_name":"Hisashi Masuda","orcid":"https://orcid.org/0000-0002-1857-2096"},"institutions":[{"id":"https://openalex.org/I22299242","display_name":"Kyoto University","ror":"https://ror.org/02kpeqv85","country_code":"JP","type":"education","lineage":["https://openalex.org/I22299242"]}],"countries":["JP"],"is_corresponding":true,"raw_author_name":"Hisashi Masuda","raw_affiliation_strings":["Graduate School Management, Kyoto University, Yoshida-honmachi, Sakyo-ku, Kyoto, 606-8501, Japan"],"raw_orcid":"https://orcid.org/0000-0002-1857-2096","affiliations":[{"raw_affiliation_string":"Graduate School Management, Kyoto University, Yoshida-honmachi, Sakyo-ku, Kyoto, 606-8501, Japan","institution_ids":["https://openalex.org/I22299242"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5057498599"],"corresponding_institution_ids":["https://openalex.org/I22299242"],"apc_list":null,"apc_paid":null,"fwci":2.9297,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.90050804,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"143","last_page":"156"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9763000011444092,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9760000109672546,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/respondent","display_name":"Respondent","score":0.734886646270752},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6821991801261902},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.652752161026001},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.6279957890510559},{"id":"https://openalex.org/keywords/customer-delight","display_name":"Customer delight","score":0.6261029839515686},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.5814964175224304},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.5627365112304688},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.5535377860069275},{"id":"https://openalex.org/keywords/taste","display_name":"Taste","score":0.5426079034805298},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.5387393832206726},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5267089009284973},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.5210410952568054},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5135191082954407},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4274798035621643},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.3028598427772522},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2689995765686035},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.22659122943878174},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.09530824422836304},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.06708741188049316}],"concepts":[{"id":"https://openalex.org/C2776640315","wikidata":"https://www.wikidata.org/wiki/Q7315941","display_name":"Respondent","level":2,"score":0.734886646270752},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6821991801261902},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.652752161026001},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.6279957890510559},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.6261029839515686},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.5814964175224304},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5627365112304688},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.5535377860069275},{"id":"https://openalex.org/C8868529","wikidata":"https://www.wikidata.org/wiki/Q124794","display_name":"Taste","level":2,"score":0.5426079034805298},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5387393832206726},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5267089009284973},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5210410952568054},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5135191082954407},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4274798035621643},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.3028598427772522},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2689995765686035},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22659122943878174},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09530824422836304},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.06708741188049316},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-981-15-3118-7_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-981-15-3118-7_9","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W1553223579","https://openalex.org/W1608238977","https://openalex.org/W1689771227","https://openalex.org/W1947843593","https://openalex.org/W1965574139","https://openalex.org/W1978062784","https://openalex.org/W1985958722","https://openalex.org/W1986440703","https://openalex.org/W1995561053","https://openalex.org/W1998185727","https://openalex.org/W2002843259","https://openalex.org/W2005885487","https://openalex.org/W2007220885","https://openalex.org/W2008202927","https://openalex.org/W2010427130","https://openalex.org/W2019972443","https://openalex.org/W2022720617","https://openalex.org/W2028809046","https://openalex.org/W2029758834","https://openalex.org/W2034479802","https://openalex.org/W2040203738","https://openalex.org/W2040807288","https://openalex.org/W2041767464","https://openalex.org/W2043947871","https://openalex.org/W2047562908","https://openalex.org/W2061614953","https://openalex.org/W2067283123","https://openalex.org/W2070979498","https://openalex.org/W2073893632","https://openalex.org/W2084592376","https://openalex.org/W2087299626","https://openalex.org/W2089544520","https://openalex.org/W2090014697","https://openalex.org/W2095495719","https://openalex.org/W2101369668","https://openalex.org/W2112562395","https://openalex.org/W2114050813","https://openalex.org/W2116456350","https://openalex.org/W2125634133","https://openalex.org/W2128866450","https://openalex.org/W2134331676","https://openalex.org/W2140198967","https://openalex.org/W2149628368","https://openalex.org/W2160537923","https://openalex.org/W2280562085","https://openalex.org/W2336645398","https://openalex.org/W2914345261","https://openalex.org/W2969881983","https://openalex.org/W3138446150","https://openalex.org/W4233457423","https://openalex.org/W4235303810","https://openalex.org/W4238576754","https://openalex.org/W4238920135","https://openalex.org/W4240915221","https://openalex.org/W4246909570","https://openalex.org/W4251246782","https://openalex.org/W4294877277"],"related_works":["https://openalex.org/W3046745710","https://openalex.org/W2026237340","https://openalex.org/W4225264877","https://openalex.org/W2981383290","https://openalex.org/W3123958720","https://openalex.org/W2155878249","https://openalex.org/W2513277341","https://openalex.org/W2902278831","https://openalex.org/W3151313478","https://openalex.org/W2171548290"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
