{"id":"https://openalex.org/W2987703855","doi":"https://doi.org/10.1007/978-981-15-1377-0_12","title":"Customer Value Analysis Method Based on Automotive Multi-value-Chain Collaboration","display_name":"Customer Value Analysis Method Based on Automotive Multi-value-Chain Collaboration","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2987703855","doi":"https://doi.org/10.1007/978-981-15-1377-0_12","mag":"2987703855"},"language":"en","primary_location":{"id":"doi:10.1007/978-981-15-1377-0_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-981-15-1377-0_12","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102848379","display_name":"Bo Wen","orcid":"https://orcid.org/0000-0002-7282-2172"},"institutions":[{"id":"https://openalex.org/I181877577","display_name":"Shanxi University","ror":"https://ror.org/03y3e3s17","country_code":"CN","type":"education","lineage":["https://openalex.org/I181877577"]},{"id":"https://openalex.org/I4210128818","display_name":"Institute of Software","ror":"https://ror.org/033dfsn42","country_code":"CN","type":"facility","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210128818"]},{"id":"https://openalex.org/I19820366","display_name":"Chinese Academy of Sciences","ror":"https://ror.org/034t30j35","country_code":"CN","type":"funder","lineage":["https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Wen Bo","raw_affiliation_strings":["Laboratory of Parallel Software and Computational Science, Institute of Software, Chinese Academy of Sciences, Beijing, People\u2019s Republic of China","School of Computer and Information Technology, Shanxi University, Taiyuan, Shanxi, People\u2019s Republic of China","Laboratory of Parallel Software and Computational Science, Institute of Software, Chinese Academy of Sciences, Beijing, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"Laboratory of Parallel Software and Computational Science, Institute of Software, Chinese Academy of Sciences, Beijing, People\u2019s Republic of China","institution_ids":["https://openalex.org/I4210128818","https://openalex.org/I19820366"]},{"raw_affiliation_string":"School of Computer and Information Technology, Shanxi University, Taiyuan, Shanxi, People\u2019s Republic of China","institution_ids":["https://openalex.org/I181877577"]},{"raw_affiliation_string":"Laboratory of Parallel Software and Computational Science, Institute of Software, Chinese Academy of Sciences, Beijing, People's Republic of China","institution_ids":["https://openalex.org/I4210128818","https://openalex.org/I19820366"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101467158","display_name":"Yufang Sun","orcid":"https://orcid.org/0009-0000-1990-5967"},"institutions":[{"id":"https://openalex.org/I44468530","display_name":"Qingdao University of Technology","ror":"https://ror.org/01qzc0f54","country_code":"CN","type":"education","lineage":["https://openalex.org/I44468530"]},{"id":"https://openalex.org/I4401041622","display_name":"Chengdu Technological University","ror":"https://ror.org/04713ex73","country_code":null,"type":"education","lineage":["https://openalex.org/I4401041622"]},{"id":"https://openalex.org/I154099455","display_name":"Shandong University","ror":"https://ror.org/0207yh398","country_code":"CN","type":"education","lineage":["https://openalex.org/I154099455"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yufang Sun","raw_affiliation_strings":["School of Computer Engineering, Chengdu Technological University, Chengdu, Sichuan, People\u2019s Republic of China","Shandong University, Jinan, China","School of Computer Engineering, Chengdu Technological University, Chengdu, Sichuan, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"School of Computer Engineering, Chengdu Technological University, Chengdu, Sichuan, People\u2019s Republic of China","institution_ids":["https://openalex.org/I44468530","https://openalex.org/I4401041622"]},{"raw_affiliation_string":"Shandong University, Jinan, China","institution_ids":["https://openalex.org/I154099455"]},{"raw_affiliation_string":"School of Computer Engineering, Chengdu Technological University, Chengdu, Sichuan, People's Republic of China","institution_ids":["https://openalex.org/I44468530","https://openalex.org/I4401041622"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100600905","display_name":"Xiaobo Sharon Hu","orcid":"https://orcid.org/0000-0002-6636-9738"},"institutions":[{"id":"https://openalex.org/I4210098616","display_name":"Chengdu Guoke Haibo Information Technology (China)","ror":"https://ror.org/0148z7881","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210098616"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaobo Hu","raw_affiliation_strings":["Chengdu Guolong Information Engineering Co., Ltd., Chengdu, Sichuan, People\u2019s Republic of China","Chengdu Guolong Information Engineering Co., Ltd., Chengdu, Sichuan, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"Chengdu Guolong Information Engineering Co., Ltd., Chengdu, Sichuan, People\u2019s Republic of China","institution_ids":["https://openalex.org/I4210098616"]},{"raw_affiliation_string":"Chengdu Guolong Information Engineering Co., Ltd., Chengdu, Sichuan, People's Republic of China","institution_ids":["https://openalex.org/I4210098616"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031165701","display_name":"Qian Xu","orcid":"https://orcid.org/0000-0002-6174-3348"},"institutions":[{"id":"https://openalex.org/I4800084","display_name":"Southwest Jiaotong University","ror":"https://ror.org/00hn7w693","country_code":"CN","type":"education","lineage":["https://openalex.org/I4800084"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qian Xu","raw_affiliation_strings":["School of Information Science and Technology, Southwest Jiaotong University, Chengdu, Sichuan, People\u2019s Republic of China","School of Information Science and Technology, Southwest Jiaotong University, Chengdu, Sichuan, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"School of Information Science and Technology, Southwest Jiaotong University, Chengdu, Sichuan, People\u2019s Republic of China","institution_ids":["https://openalex.org/I4800084"]},{"raw_affiliation_string":"School of Information Science and Technology, Southwest Jiaotong University, Chengdu, Sichuan, People's Republic of China","institution_ids":["https://openalex.org/I4800084"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103068794","display_name":"Changyou Zhang","orcid":"https://orcid.org/0000-0003-4025-0736"},"institutions":[{"id":"https://openalex.org/I4210128818","display_name":"Institute of Software","ror":"https://ror.org/033dfsn42","country_code":"CN","type":"facility","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210128818"]},{"id":"https://openalex.org/I19820366","display_name":"Chinese Academy of Sciences","ror":"https://ror.org/034t30j35","country_code":"CN","type":"funder","lineage":["https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Changyou Zhang","raw_affiliation_strings":["Laboratory of Parallel Software and Computational Science, Institute of Software, Chinese Academy of Sciences, Beijing, People\u2019s Republic of China","Laboratory of Parallel Software and Computational Science, Institute of Software, Chinese Academy of Sciences, Beijing, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"Laboratory of Parallel Software and Computational Science, Institute of Software, Chinese Academy of Sciences, Beijing, People\u2019s Republic of China","institution_ids":["https://openalex.org/I4210128818","https://openalex.org/I19820366"]},{"raw_affiliation_string":"Laboratory of Parallel Software and Computational Science, Institute of Software, Chinese Academy of Sciences, Beijing, People's Republic of China","institution_ids":["https://openalex.org/I4210128818","https://openalex.org/I19820366"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5102848379"],"corresponding_institution_ids":["https://openalex.org/I181877577","https://openalex.org/I19820366","https://openalex.org/I4210128818"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.25249075,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"158","last_page":"169"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9513000249862671,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9513000249862671,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9028000235557556,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/automotive-industry","display_name":"Automotive industry","score":0.7429673671722412},{"id":"https://openalex.org/keywords/business-value","display_name":"Business value","score":0.6174141764640808},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.607282280921936},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5639338493347168},{"id":"https://openalex.org/keywords/value-chain","display_name":"Value chain","score":0.5499559640884399},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5223658680915833},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.4624581038951874},{"id":"https://openalex.org/keywords/customer-lifetime-value","display_name":"Customer lifetime value","score":0.42026031017303467},{"id":"https://openalex.org/keywords/value-network","display_name":"Value network","score":0.4158391058444977},{"id":"https://openalex.org/keywords/customer-value","display_name":"Customer value","score":0.4127238690853119},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3685610592365265},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.340943843126297},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3378441333770752},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3122708797454834},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.26171624660491943},{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.20079097151756287},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.1720401644706726},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11767250299453735}],"concepts":[{"id":"https://openalex.org/C526921623","wikidata":"https://www.wikidata.org/wiki/Q190117","display_name":"Automotive industry","level":2,"score":0.7429673671722412},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.6174141764640808},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.607282280921936},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5639338493347168},{"id":"https://openalex.org/C107666737","wikidata":"https://www.wikidata.org/wiki/Q646107","display_name":"Value chain","level":3,"score":0.5499559640884399},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5223658680915833},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4624581038951874},{"id":"https://openalex.org/C130721881","wikidata":"https://www.wikidata.org/wiki/Q1146253","display_name":"Customer lifetime value","level":5,"score":0.42026031017303467},{"id":"https://openalex.org/C89249532","wikidata":"https://www.wikidata.org/wiki/Q7912758","display_name":"Value network","level":3,"score":0.4158391058444977},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.4127238690853119},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3685610592365265},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.340943843126297},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3378441333770752},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3122708797454834},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.26171624660491943},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.20079097151756287},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.1720401644706726},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11767250299453735},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C31170391","wikidata":"https://www.wikidata.org/wiki/Q188619","display_name":"Hierarchy","level":2,"score":0.0},{"id":"https://openalex.org/C2776943663","wikidata":"https://www.wikidata.org/wiki/Q165687","display_name":"Human capital","level":2,"score":0.0},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-981-15-1377-0_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-981-15-1377-0_12","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/12","score":0.44999998807907104,"display_name":"Responsible consumption and production"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W1914225607","https://openalex.org/W2018404234","https://openalex.org/W2068251505","https://openalex.org/W2110672626","https://openalex.org/W2248460906","https://openalex.org/W2392868845","https://openalex.org/W2515006352","https://openalex.org/W2604105233","https://openalex.org/W2771911973","https://openalex.org/W2772233004","https://openalex.org/W2908054582","https://openalex.org/W2919115771","https://openalex.org/W3014952447"],"related_works":["https://openalex.org/W2026882341","https://openalex.org/W2061377534","https://openalex.org/W2079874535","https://openalex.org/W301315849","https://openalex.org/W2373967540","https://openalex.org/W2498091840","https://openalex.org/W2557355551","https://openalex.org/W4248927691","https://openalex.org/W2096532192","https://openalex.org/W2810321080"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}