{"id":"https://openalex.org/W2528595239","doi":"https://doi.org/10.1007/978-4-431-56074-6_32","title":"The Effects of Waiting Time, Length of Stay, and Hospital Remodeling on the Structure of Patient Satisfaction","display_name":"The Effects of Waiting Time, Length of Stay, and Hospital Remodeling on the Structure of Patient Satisfaction","publication_year":2016,"publication_date":"2016-10-05","ids":{"openalex":"https://openalex.org/W2528595239","doi":"https://doi.org/10.1007/978-4-431-56074-6_32","mag":"2528595239"},"language":"en","primary_location":{"id":"doi:10.1007/978-4-431-56074-6_32","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-4-431-56074-6_32","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Serviceology for Smart Service System","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082142714","display_name":"Masumi Okuda","orcid":"https://orcid.org/0000-0002-1269-4105"},"institutions":[{"id":"https://openalex.org/I4210129415","display_name":"Matsue Red Cross Hospital","ror":"https://ror.org/03nc3zw41","country_code":"JP","type":"healthcare","lineage":["https://openalex.org/I4210129415"]}],"countries":["JP"],"is_corresponding":true,"raw_author_name":"Masumi Okuda","raw_affiliation_strings":["Nursing Department, Matsue Red Cross Hospital, Matsue, 690-8506, Japan"],"affiliations":[{"raw_affiliation_string":"Nursing Department, Matsue Red Cross Hospital, Matsue, 690-8506, Japan","institution_ids":["https://openalex.org/I4210129415"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064984927","display_name":"Akira Yasuda","orcid":null},"institutions":[{"id":"https://openalex.org/I169016828","display_name":"Shimane University","ror":"https://ror.org/01jaaym28","country_code":"JP","type":"education","lineage":["https://openalex.org/I169016828"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Akira Yasuda","raw_affiliation_strings":["Department of Medical Informatics, Shimane University, Shimane, Japan"],"affiliations":[{"raw_affiliation_string":"Department of Medical Informatics, Shimane University, Shimane, Japan","institution_ids":["https://openalex.org/I169016828"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006566635","display_name":"Shusaku Tsumoto","orcid":"https://orcid.org/0000-0001-6651-976X"},"institutions":[{"id":"https://openalex.org/I169016828","display_name":"Shimane University","ror":"https://ror.org/01jaaym28","country_code":"JP","type":"education","lineage":["https://openalex.org/I169016828"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Shusaku Tsumoto","raw_affiliation_strings":["Department of Medical Informatics, Shimane University, Shimane, Japan"],"affiliations":[{"raw_affiliation_string":"Department of Medical Informatics, Shimane University, Shimane, Japan","institution_ids":["https://openalex.org/I169016828"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5082142714"],"corresponding_institution_ids":["https://openalex.org/I4210129415"],"apc_list":null,"apc_paid":null,"fwci":7.587,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.96690614,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"287","last_page":"297"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9886000156402588,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10391","display_name":"Healthcare Policy and Management","score":0.9205999970436096,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/interpersonal-communication","display_name":"Interpersonal communication","score":0.6617311835289001},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"Patient satisfaction","score":0.5866867899894714},{"id":"https://openalex.org/keywords/cluster","display_name":"Cluster (spacecraft)","score":0.5760585069656372},{"id":"https://openalex.org/keywords/patient-care","display_name":"Patient care","score":0.4196029007434845},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.40679824352264404},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4015253186225891},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.3950977325439453},{"id":"https://openalex.org/keywords/medical-emergency","display_name":"Medical emergency","score":0.36135441064834595},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.1183469295501709},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.11565455794334412}],"concepts":[{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.6617311835289001},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.5866867899894714},{"id":"https://openalex.org/C164866538","wikidata":"https://www.wikidata.org/wiki/Q367351","display_name":"Cluster (spacecraft)","level":2,"score":0.5760585069656372},{"id":"https://openalex.org/C2989236134","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Patient care","level":2,"score":0.4196029007434845},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.40679824352264404},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4015253186225891},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3950977325439453},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.36135441064834595},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1183469295501709},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.11565455794334412},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-4-431-56074-6_32","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-4-431-56074-6_32","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Serviceology for Smart Service System","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W65422502","https://openalex.org/W162922182","https://openalex.org/W1669918808","https://openalex.org/W1749424840","https://openalex.org/W1799385871","https://openalex.org/W1970926607","https://openalex.org/W1977196497","https://openalex.org/W1981917051","https://openalex.org/W1986400044","https://openalex.org/W2000198652","https://openalex.org/W2016451788","https://openalex.org/W2019206177","https://openalex.org/W2044805863","https://openalex.org/W2065407972","https://openalex.org/W2065419506","https://openalex.org/W2077270981","https://openalex.org/W2088021511","https://openalex.org/W2089440993","https://openalex.org/W2127517959","https://openalex.org/W2145806829","https://openalex.org/W2161503230","https://openalex.org/W2399441160","https://openalex.org/W2402692496","https://openalex.org/W2416058155","https://openalex.org/W2416760657","https://openalex.org/W2492307518","https://openalex.org/W4252211825","https://openalex.org/W4254452798","https://openalex.org/W6702273195"],"related_works":["https://openalex.org/W2803028833","https://openalex.org/W2004787319","https://openalex.org/W2055028067","https://openalex.org/W2038952212","https://openalex.org/W2254982116","https://openalex.org/W2148577333","https://openalex.org/W2326784259","https://openalex.org/W2334761095","https://openalex.org/W2224217193","https://openalex.org/W2037725720"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2026-03-29T08:15:47.926485","created_date":"2025-10-10T00:00:00"}
