{"id":"https://openalex.org/W3122844559","doi":"https://doi.org/10.1007/978-4-431-56074-6_17","title":"The Efficient Provision of Culture-Sensitive Services: A Modularization Approach","display_name":"The Efficient Provision of Culture-Sensitive Services: A Modularization Approach","publication_year":2016,"publication_date":"2016-10-05","ids":{"openalex":"https://openalex.org/W3122844559","doi":"https://doi.org/10.1007/978-4-431-56074-6_17","mag":"3122844559"},"language":"en","primary_location":{"id":"doi:10.1007/978-4-431-56074-6_17","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-4-431-56074-6_17","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Serviceology for Smart Service System","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083020821","display_name":"Andreas Janson","orcid":"https://orcid.org/0000-0003-3149-0340"},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Andreas Janson","raw_affiliation_strings":["Information Systems, University of Kassel, Pfannkuchstr. 1, 34121, Kassel, Germany"],"affiliations":[{"raw_affiliation_string":"Information Systems, University of Kassel, Pfannkuchstr. 1, 34121, Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033421842","display_name":"Christoph Peters","orcid":"https://orcid.org/0000-0001-8140-1516"},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]},{"id":"https://openalex.org/I202963720","display_name":"University of St. Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH","DE"],"is_corresponding":false,"raw_author_name":"Christoph Peters","raw_affiliation_strings":["Information Systems, University of Kassel, Pfannkuchstr. 1, 34121, Kassel, Germany","Institute of Information Management, University of St. Gallen, Unterer Graben 21, St. Gallen, 9000, Switzerland"],"affiliations":[{"raw_affiliation_string":"Information Systems, University of Kassel, Pfannkuchstr. 1, 34121, Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]},{"raw_affiliation_string":"Institute of Information Management, University of St. Gallen, Unterer Graben 21, St. Gallen, 9000, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031171331","display_name":"Jan Marco Leimeister","orcid":"https://orcid.org/0000-0002-1990-2894"},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St. Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]},{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]}],"countries":["CH","DE"],"is_corresponding":false,"raw_author_name":"Jan Marco Leimeister","raw_affiliation_strings":["Information Systems, University of Kassel, Pfannkuchstr. 1, 34121, Kassel, Germany","Institute of Information Management, University of St. Gallen, Unterer Graben 21, St. Gallen, 9000, Switzerland"],"affiliations":[{"raw_affiliation_string":"Information Systems, University of Kassel, Pfannkuchstr. 1, 34121, Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]},{"raw_affiliation_string":"Institute of Information Management, University of St. Gallen, Unterer Graben 21, St. Gallen, 9000, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5083020821"],"corresponding_institution_ids":["https://openalex.org/I106157433"],"apc_list":null,"apc_paid":null,"fwci":0.5252,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.72033786,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"147","last_page":"157"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.991599977016449,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.991599977016449,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9710999727249146,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9699000120162964,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/modular-programming","display_name":"Modular programming","score":0.9219703674316406},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6155869364738464},{"id":"https://openalex.org/keywords/adaptation","display_name":"Adaptation (eye)","score":0.5960602760314941},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5450168251991272},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.49784326553344727},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.47017472982406616},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4640921950340271},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4527651071548462},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.41727450489997864},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.41645243763923645},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.18594026565551758},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.11273646354675293}],"concepts":[{"id":"https://openalex.org/C88482812","wikidata":"https://www.wikidata.org/wiki/Q6453666","display_name":"Modular programming","level":2,"score":0.9219703674316406},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6155869364738464},{"id":"https://openalex.org/C139807058","wikidata":"https://www.wikidata.org/wiki/Q352374","display_name":"Adaptation (eye)","level":2,"score":0.5960602760314941},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5450168251991272},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.49784326553344727},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.47017472982406616},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4640921950340271},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4527651071548462},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.41727450489997864},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41645243763923645},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18594026565551758},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.11273646354675293},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-4-431-56074-6_17","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-4-431-56074-6_17","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Serviceology for Smart Service System","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8100000023841858,"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":52,"referenced_works":["https://openalex.org/W17805075","https://openalex.org/W148975250","https://openalex.org/W163981833","https://openalex.org/W185836124","https://openalex.org/W278393680","https://openalex.org/W563858599","https://openalex.org/W606591685","https://openalex.org/W835839179","https://openalex.org/W1480936818","https://openalex.org/W1561985454","https://openalex.org/W1566050101","https://openalex.org/W1873186393","https://openalex.org/W1880091624","https://openalex.org/W1967597150","https://openalex.org/W1997798993","https://openalex.org/W2000553295","https://openalex.org/W2000771560","https://openalex.org/W2019089771","https://openalex.org/W2045341770","https://openalex.org/W2068119329","https://openalex.org/W2080491437","https://openalex.org/W2120068731","https://openalex.org/W2120127888","https://openalex.org/W2134119432","https://openalex.org/W2136451344","https://openalex.org/W2138267532","https://openalex.org/W2139654770","https://openalex.org/W2144446652","https://openalex.org/W2152293554","https://openalex.org/W2153037863","https://openalex.org/W2155595349","https://openalex.org/W2168821532","https://openalex.org/W2169736278","https://openalex.org/W2171257895","https://openalex.org/W2201519887","https://openalex.org/W2202189987","https://openalex.org/W2207472197","https://openalex.org/W2217568322","https://openalex.org/W2294613683","https://openalex.org/W2316966198","https://openalex.org/W2602771281","https://openalex.org/W2620031241","https://openalex.org/W3124085895","https://openalex.org/W3124285276","https://openalex.org/W3124302737","https://openalex.org/W3124872368","https://openalex.org/W3125334212","https://openalex.org/W3151685851","https://openalex.org/W4246218578","https://openalex.org/W4250459062","https://openalex.org/W4285719527","https://openalex.org/W4298140396"],"related_works":["https://openalex.org/W2060456459","https://openalex.org/W2393702438","https://openalex.org/W2391644119","https://openalex.org/W2368574244","https://openalex.org/W2372613066","https://openalex.org/W2354835639","https://openalex.org/W2389048661","https://openalex.org/W2347353649","https://openalex.org/W2368942628","https://openalex.org/W2064390971"],"abstract_inverted_index":null,"counts_by_year":[{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
