{"id":"https://openalex.org/W2097569052","doi":"https://doi.org/10.1007/978-4-431-54816-4_28","title":"Evaluation and Assessment of Two Simulation Software for Service Engineering","display_name":"Evaluation and Assessment of Two Simulation Software for Service Engineering","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2097569052","doi":"https://doi.org/10.1007/978-4-431-54816-4_28","mag":"2097569052"},"language":"en","primary_location":{"id":"doi:10.1007/978-4-431-54816-4_28","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-4-431-54816-4_28","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Serviceology for Services","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031786979","display_name":"Giuditta Pezzotta","orcid":"https://orcid.org/0000-0001-7983-8356"},"institutions":[{"id":"https://openalex.org/I11039511","display_name":"University of Bergamo","ror":"https://ror.org/02mbd5571","country_code":"IT","type":"education","lineage":["https://openalex.org/I11039511"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Giuditta Pezzotta","raw_affiliation_strings":["CELS \u2013 Research group on Industrial Engineering, Logistics and Service Operations, Universit\u00e0 degli Studi di Bergamo, Bergamo, Italy"],"affiliations":[{"raw_affiliation_string":"CELS \u2013 Research group on Industrial Engineering, Logistics and Service Operations, Universit\u00e0 degli Studi di Bergamo, Bergamo, Italy","institution_ids":["https://openalex.org/I11039511"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065858367","display_name":"Roberto Pinto","orcid":"https://orcid.org/0000-0002-4370-4011"},"institutions":[{"id":"https://openalex.org/I11039511","display_name":"University of Bergamo","ror":"https://ror.org/02mbd5571","country_code":"IT","type":"education","lineage":["https://openalex.org/I11039511"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Roberto Pinto","raw_affiliation_strings":["CELS \u2013 Research group on Industrial Engineering, Logistics and Service Operations, Universit\u00e0 degli Studi di Bergamo, Bergamo, Italy"],"affiliations":[{"raw_affiliation_string":"CELS \u2013 Research group on Industrial Engineering, Logistics and Service Operations, Universit\u00e0 degli Studi di Bergamo, Bergamo, Italy","institution_ids":["https://openalex.org/I11039511"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056098097","display_name":"Fabiana Pirola","orcid":"https://orcid.org/0000-0003-4633-7568"},"institutions":[{"id":"https://openalex.org/I11039511","display_name":"University of Bergamo","ror":"https://ror.org/02mbd5571","country_code":"IT","type":"education","lineage":["https://openalex.org/I11039511"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Fabiana Pirola","raw_affiliation_strings":["CELS \u2013 Research group on Industrial Engineering, Logistics and Service Operations, Universit\u00e0 degli Studi di Bergamo, Bergamo, Italy"],"affiliations":[{"raw_affiliation_string":"CELS \u2013 Research group on Industrial Engineering, Logistics and Service Operations, Universit\u00e0 degli Studi di Bergamo, Bergamo, Italy","institution_ids":["https://openalex.org/I11039511"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057207293","display_name":"Sergio Cavalieri","orcid":"https://orcid.org/0000-0002-7598-0379"},"institutions":[{"id":"https://openalex.org/I11039511","display_name":"University of Bergamo","ror":"https://ror.org/02mbd5571","country_code":"IT","type":"education","lineage":["https://openalex.org/I11039511"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Sergio Cavalieri","raw_affiliation_strings":["CELS \u2013 Research group on Industrial Engineering, Logistics and Service Operations, Universit\u00e0 degli Studi di Bergamo, Bergamo, Italy"],"affiliations":[{"raw_affiliation_string":"CELS \u2013 Research group on Industrial Engineering, Logistics and Service Operations, Universit\u00e0 degli Studi di Bergamo, Bergamo, Italy","institution_ids":["https://openalex.org/I11039511"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5031786979"],"corresponding_institution_ids":["https://openalex.org/I11039511"],"apc_list":null,"apc_paid":null,"fwci":0.5266,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.68893715,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"263","last_page":"272"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9693999886512756,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9693999886512756,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9491000175476074,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6191245317459106},{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.5240069627761841},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.5170950889587402},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.49825453758239746},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.49286890029907227},{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.4413447380065918},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.4393218755722046},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4347286820411682},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.41051554679870605},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.38718879222869873},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.3682328462600708},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.3624976575374603},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3383939266204834},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.26429346203804016},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20976200699806213}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6191245317459106},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.5240069627761841},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5170950889587402},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.49825453758239746},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.49286890029907227},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.4413447380065918},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4393218755722046},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4347286820411682},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.41051554679870605},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.38718879222869873},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.3682328462600708},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.3624976575374603},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3383939266204834},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.26429346203804016},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20976200699806213},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-4-431-54816-4_28","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-4-431-54816-4_28","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Serviceology for Services","raw_type":"book-chapter"},{"id":"pmh:oai:aisberg.unibg.it:10446/29973","is_oa":false,"landing_page_url":"http://hdl.handle.net/10446/29973","pdf_url":null,"source":{"id":"https://openalex.org/S4377196347","display_name":"Aisberg (University of Bergamo)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I11039511","host_organization_name":"University of Bergamo","host_organization_lineage":["https://openalex.org/I11039511"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.41999998688697815,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W122490179","https://openalex.org/W593603375","https://openalex.org/W624264820","https://openalex.org/W1484492367","https://openalex.org/W1975617343","https://openalex.org/W1975801130","https://openalex.org/W1979480679","https://openalex.org/W1986310033","https://openalex.org/W1986808060","https://openalex.org/W1996790309","https://openalex.org/W1997101915","https://openalex.org/W1997470043","https://openalex.org/W1999679514","https://openalex.org/W2010176984","https://openalex.org/W2013815693","https://openalex.org/W2041956529","https://openalex.org/W2048258481","https://openalex.org/W2049362416","https://openalex.org/W2051811853","https://openalex.org/W2060841925","https://openalex.org/W2072834565","https://openalex.org/W2129614715","https://openalex.org/W2135849124","https://openalex.org/W2163446366","https://openalex.org/W2165477019","https://openalex.org/W2312970899","https://openalex.org/W2469306077","https://openalex.org/W2483169431","https://openalex.org/W2799700442","https://openalex.org/W4235535825","https://openalex.org/W4244924428","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2133079869","https://openalex.org/W2301887030","https://openalex.org/W2808736867","https://openalex.org/W4243713506","https://openalex.org/W4220762673","https://openalex.org/W2269539645","https://openalex.org/W2549510740","https://openalex.org/W2230507463","https://openalex.org/W2086070283","https://openalex.org/W1188031628"],"abstract_inverted_index":null,"counts_by_year":[{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
