{"id":"https://openalex.org/W2249169593","doi":"https://doi.org/10.1007/978-4-431-54816-4_2","title":"Design Procedure and Improvement of a Mathematical Modeling to Estimate Customer Satisfaction","display_name":"Design Procedure and Improvement of a Mathematical Modeling to Estimate Customer Satisfaction","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2249169593","doi":"https://doi.org/10.1007/978-4-431-54816-4_2","mag":"2249169593"},"language":"en","primary_location":{"id":"doi:10.1007/978-4-431-54816-4_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-4-431-54816-4_2","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Serviceology for Services","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103055800","display_name":"Satoshi Suzuki","orcid":"https://orcid.org/0000-0003-1341-2808"},"institutions":[{"id":"https://openalex.org/I165522056","display_name":"Tokyo Denki University","ror":"https://ror.org/01pa62v70","country_code":"JP","type":"education","lineage":["https://openalex.org/I165522056"]}],"countries":["JP"],"is_corresponding":true,"raw_author_name":"Satoshi Suzuki","raw_affiliation_strings":["Tokyo Denki University, 5 Asahi-Chou, Senju, Adachi-ku, Tokyo, 120-8551, Japan"],"affiliations":[{"raw_affiliation_string":"Tokyo Denki University, 5 Asahi-Chou, Senju, Adachi-ku, Tokyo, 120-8551, Japan","institution_ids":["https://openalex.org/I165522056"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111744313","display_name":"Masaya Ando","orcid":null},"institutions":[{"id":"https://openalex.org/I8488066","display_name":"Chiba Institute of Technology","ror":"https://ror.org/00qwnam72","country_code":"JP","type":"education","lineage":["https://openalex.org/I8488066"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Masaya Ando","raw_affiliation_strings":["Chiba Institute of Technology, 2-17-1, Tudanuma, Narashino-shi, Chiba, 275-0016, Japan"],"affiliations":[{"raw_affiliation_string":"Chiba Institute of Technology, 2-17-1, Tudanuma, Narashino-shi, Chiba, 275-0016, Japan","institution_ids":["https://openalex.org/I8488066"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103125589","display_name":"Hiroshi Hashimoto","orcid":"https://orcid.org/0000-0003-2416-8038"},"institutions":[{"id":"https://openalex.org/I74640424","display_name":"Advanced Institute of Industrial Technology","ror":"https://ror.org/04f9apy08","country_code":"JP","type":"education","lineage":["https://openalex.org/I74640424"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Hiroshi Hashimoto","raw_affiliation_strings":["Advanced Institute of Industrial Technology, 1-10-40 Higashi-ohi, Shinagawa-ku, Tokyo, 140-0011, Japan"],"affiliations":[{"raw_affiliation_string":"Advanced Institute of Industrial Technology, 1-10-40 Higashi-ohi, Shinagawa-ku, Tokyo, 140-0011, Japan","institution_ids":["https://openalex.org/I74640424"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064103302","display_name":"Hajime Asama","orcid":"https://orcid.org/0000-0002-9482-497X"},"institutions":[{"id":"https://openalex.org/I74801974","display_name":"The University of Tokyo","ror":"https://ror.org/057zh3y96","country_code":"JP","type":"education","lineage":["https://openalex.org/I74801974"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Hajime Asama","raw_affiliation_strings":["The University of Tokyo, 7-3-1, Hongo, Bunkyo-ku, Tokyo, 113-8656, Japan"],"affiliations":[{"raw_affiliation_string":"The University of Tokyo, 7-3-1, Hongo, Bunkyo-ku, Tokyo, 113-8656, Japan","institution_ids":["https://openalex.org/I74801974"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5103055800"],"corresponding_institution_ids":["https://openalex.org/I165522056"],"apc_list":null,"apc_paid":null,"fwci":1.5799,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.8496988,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"15","last_page":"23"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9093999862670898,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9093999862670898,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cluster-analysis","display_name":"Cluster analysis","score":0.709624171257019},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.696349024772644},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.6508827805519104},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5074698328971863},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4868004024028778},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.4543340802192688},{"id":"https://openalex.org/keywords/selection","display_name":"Selection (genetic algorithm)","score":0.45046254992485046},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3364279270172119},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.32596608996391296}],"concepts":[{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.709624171257019},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.696349024772644},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6508827805519104},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5074698328971863},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4868004024028778},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.4543340802192688},{"id":"https://openalex.org/C81917197","wikidata":"https://www.wikidata.org/wiki/Q628760","display_name":"Selection (genetic algorithm)","level":2,"score":0.45046254992485046},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3364279270172119},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.32596608996391296},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-4-431-54816-4_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-4-431-54816-4_2","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Serviceology for Services","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1509625714","https://openalex.org/W1558112763","https://openalex.org/W1559060276","https://openalex.org/W1570448133","https://openalex.org/W1601795611","https://openalex.org/W1663973292","https://openalex.org/W1679913846","https://openalex.org/W2022768443","https://openalex.org/W2076330829","https://openalex.org/W2125055259","https://openalex.org/W2146691185","https://openalex.org/W2329395632","https://openalex.org/W2911964244","https://openalex.org/W2913973741","https://openalex.org/W4213332169","https://openalex.org/W4230036868","https://openalex.org/W4251579681"],"related_works":["https://openalex.org/W2804364458","https://openalex.org/W3029938882","https://openalex.org/W4378716112","https://openalex.org/W2565660988","https://openalex.org/W2927101929","https://openalex.org/W3199658468","https://openalex.org/W2961858274","https://openalex.org/W2354159374","https://openalex.org/W2182535154","https://openalex.org/W3153014576"],"abstract_inverted_index":null,"counts_by_year":[{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}