{"id":"https://openalex.org/W2182825217","doi":"https://doi.org/10.1007/978-4-431-54816-4_17","title":"Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction","display_name":"Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2182825217","doi":"https://doi.org/10.1007/978-4-431-54816-4_17","mag":"2182825217"},"language":"en","primary_location":{"id":"doi:10.1007/978-4-431-54816-4_17","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-4-431-54816-4_17","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Serviceology for Services","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5105834835","display_name":"Shinobu C. Fujita","orcid":null},"institutions":[{"id":"https://openalex.org/I114531698","display_name":"Tokyo Institute of Technology","ror":"https://ror.org/0112mx960","country_code":"JP","type":"education","lineage":["https://openalex.org/I114531698"]}],"countries":["JP"],"is_corresponding":true,"raw_author_name":"Shinobu Fujita","raw_affiliation_strings":["Tokyo Institute of Technology, 108-0023, Tokyo, Japan"],"affiliations":[{"raw_affiliation_string":"Tokyo Institute of Technology, 108-0023, Tokyo, Japan","institution_ids":["https://openalex.org/I114531698"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010776072","display_name":"Kazuyoshi Hidaka","orcid":"https://orcid.org/0000-0002-9465-9281"},"institutions":[{"id":"https://openalex.org/I114531698","display_name":"Tokyo Institute of Technology","ror":"https://ror.org/0112mx960","country_code":"JP","type":"education","lineage":["https://openalex.org/I114531698"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Kazuyoshi Hidaka","raw_affiliation_strings":["Tokyo Institute of Technology, 108-0023, Tokyo, Japan"],"affiliations":[{"raw_affiliation_string":"Tokyo Institute of Technology, 108-0023, Tokyo, Japan","institution_ids":["https://openalex.org/I114531698"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5105834835"],"corresponding_institution_ids":["https://openalex.org/I114531698"],"apc_list":null,"apc_paid":null,"fwci":1.5914,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.86513948,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"151","last_page":"158"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T13841","display_name":"Psychology of Social Influence","score":0.9790999889373779,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.7556465268135071},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"Patient satisfaction","score":0.6661027669906616},{"id":"https://openalex.org/keywords/restructuring","display_name":"Restructuring","score":0.6498158574104309},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5359903573989868},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.44796988368034363},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.28697025775909424},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.19497975707054138},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15241584181785583},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09631392359733582},{"id":"https://openalex.org/keywords/history","display_name":"History","score":0.08041563630104065}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.7556465268135071},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.6661027669906616},{"id":"https://openalex.org/C45237549","wikidata":"https://www.wikidata.org/wiki/Q1376796","display_name":"Restructuring","level":2,"score":0.6498158574104309},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5359903573989868},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.44796988368034363},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.28697025775909424},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.19497975707054138},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15241584181785583},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09631392359733582},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.08041563630104065},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-4-431-54816-4_17","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-4-431-54816-4_17","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Serviceology for Services","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W17496504","https://openalex.org/W34179961","https://openalex.org/W1481877833","https://openalex.org/W1485080862","https://openalex.org/W1509625714","https://openalex.org/W1528350527","https://openalex.org/W1547908879","https://openalex.org/W1556057683","https://openalex.org/W1790594394","https://openalex.org/W1794403333","https://openalex.org/W1909638286","https://openalex.org/W1975854362","https://openalex.org/W1998131986","https://openalex.org/W2005738443","https://openalex.org/W2008982090","https://openalex.org/W2018872114","https://openalex.org/W2026368098","https://openalex.org/W2054990837","https://openalex.org/W2061492586","https://openalex.org/W2084688604","https://openalex.org/W2085930080","https://openalex.org/W2116573651","https://openalex.org/W2119731464","https://openalex.org/W2120523603","https://openalex.org/W2151621121","https://openalex.org/W2316131783","https://openalex.org/W2329800874","https://openalex.org/W2338929431","https://openalex.org/W2464397966","https://openalex.org/W2794664141","https://openalex.org/W2799205220","https://openalex.org/W2883895442","https://openalex.org/W4240969601","https://openalex.org/W4247788767","https://openalex.org/W4250639036","https://openalex.org/W4252823809","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2376397586","https://openalex.org/W2377702023","https://openalex.org/W76424774","https://openalex.org/W2376263261","https://openalex.org/W2339564564","https://openalex.org/W1506264906","https://openalex.org/W3127177933","https://openalex.org/W2376259828","https://openalex.org/W2905940832"],"abstract_inverted_index":null,"counts_by_year":[{"year":2014,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
