{"id":"https://openalex.org/W135279819","doi":"https://doi.org/10.1007/978-3-8349-6445-8_8","title":"Service Assessment for Identifying Adaptation Requirements","display_name":"Service Assessment for Identifying Adaptation Requirements","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W135279819","doi":"https://doi.org/10.1007/978-3-8349-6445-8_8","mag":"135279819"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-8349-6445-8_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-6445-8_8","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Implementing International Services","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028627447","display_name":"Michael Schermann","orcid":"https://orcid.org/0000-0002-6837-088X"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Michael Schermann","raw_affiliation_strings":["Chair for Information Systems,\n        Department of Informatics, Technische Universit\u00e4t M\u00fcnchen, Garching, Boltzmannstr. 3, 85748, Germany"],"affiliations":[{"raw_affiliation_string":"Chair for Information Systems,\n        Department of Informatics, Technische Universit\u00e4t M\u00fcnchen, Garching, Boltzmannstr. 3, 85748, Germany","institution_ids":["https://openalex.org/I62916508"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012104875","display_name":"Tilo B\u00f6hmann","orcid":"https://orcid.org/0009-0007-5473-5829"},"institutions":[{"id":"https://openalex.org/I159176309","display_name":"Universit\u00e4t Hamburg","ror":"https://ror.org/00g30e956","country_code":"DE","type":"education","lineage":["https://openalex.org/I159176309"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Tilo B\u00f6hmann","raw_affiliation_strings":["Chair for IT-Management and -Consulting,\n        Universit\u00e4t Hamburg, Hamburg, Vogt-K\u00f6lln-Str. 30, 22527, Germany"],"affiliations":[{"raw_affiliation_string":"Chair for IT-Management and -Consulting,\n        Universit\u00e4t Hamburg, Hamburg, Vogt-K\u00f6lln-Str. 30, 22527, Germany","institution_ids":["https://openalex.org/I159176309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082875661","display_name":"Ute Reuter","orcid":null},"institutions":[{"id":"https://openalex.org/I100066346","display_name":"University of Stuttgart","ror":"https://ror.org/04vnq7t77","country_code":"DE","type":"education","lineage":["https://openalex.org/I100066346"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Ute Reuter","raw_affiliation_strings":["Institute of Research & Development and Innovation Management, Universit\u00e4t Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany"],"affiliations":[{"raw_affiliation_string":"Institute of Research & Development and Innovation Management, Universit\u00e4t Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany","institution_ids":["https://openalex.org/I100066346"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077586272","display_name":"Helmut Krcmar","orcid":"https://orcid.org/0000-0002-2754-8493"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Helmut Krcmar","raw_affiliation_strings":["Chair for Information Systems,\n        Department of Informatics, Technische Universit\u00e4t M\u00fcnchen, Garching, Boltzmannstr. 3, 85748, Germany"],"affiliations":[{"raw_affiliation_string":"Chair for Information Systems,\n        Department of Informatics, Technische Universit\u00e4t M\u00fcnchen, Garching, Boltzmannstr. 3, 85748, Germany","institution_ids":["https://openalex.org/I62916508"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5028627447"],"corresponding_institution_ids":["https://openalex.org/I62916508"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0699613,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"139","last_page":"151"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9869999885559082,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.9812999963760376,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.7616744041442871},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.6943151950836182},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6943079233169556},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6283608675003052},{"id":"https://openalex.org/keywords/adaptation","display_name":"Adaptation (eye)","score":0.6150903105735779},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5908287763595581},{"id":"https://openalex.org/keywords/ask-price","display_name":"Ask price","score":0.5771386027336121},{"id":"https://openalex.org/keywords/service-level-objective","display_name":"Service level objective","score":0.5410534143447876},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5176923274993896},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.4718967378139496},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.36835312843322754},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.05948364734649658},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.05440834164619446}],"concepts":[{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.7616744041442871},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.6943151950836182},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6943079233169556},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6283608675003052},{"id":"https://openalex.org/C139807058","wikidata":"https://www.wikidata.org/wiki/Q352374","display_name":"Adaptation (eye)","level":2,"score":0.6150903105735779},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5908287763595581},{"id":"https://openalex.org/C90329073","wikidata":"https://www.wikidata.org/wiki/Q914232","display_name":"Ask price","level":2,"score":0.5771386027336121},{"id":"https://openalex.org/C16151460","wikidata":"https://www.wikidata.org/wiki/Q3480069","display_name":"Service level objective","level":5,"score":0.5410534143447876},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5176923274993896},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.4718967378139496},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.36835312843322754},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.05948364734649658},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.05440834164619446},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-8349-6445-8_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-6445-8_8","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Implementing International Services","raw_type":"book-chapter"},{"id":"pmh:oai:scholarcommons.scu.edu:omis-1069","is_oa":false,"landing_page_url":"https://scholarcommons.scu.edu/omis/70","pdf_url":null,"source":{"id":"https://openalex.org/S4377196452","display_name":"Scholar Commons (Santa Clara University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I16269868","host_organization_name":"Santa Clara University","host_organization_lineage":["https://openalex.org/I16269868"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information Systems and Analytics","raw_type":"text"},{"id":"pmh:oai:RePEc:spr:sprchp:978-3-8349-6445-8_8","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"book"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.46000000834465027,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W1519314888","https://openalex.org/W2528191895","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2786810075","https://openalex.org/W2154017244","https://openalex.org/W2168158826","https://openalex.org/W2530755953","https://openalex.org/W2016028516","https://openalex.org/W928714965","https://openalex.org/W2808736867","https://openalex.org/W1969008554","https://openalex.org/W2549510740","https://openalex.org/W2034170328"],"abstract_inverted_index":{"Globally":[0],"acting":[1],"companies":[2],"increasingly":[3],"ask":[4],"their":[5,15,44],"service":[6,35,45],"providers":[7,36],"to":[8,13,38],"\u2018follow\u2019":[9],"them,":[10],"which":[11],"means":[12],"deliver":[14],"services":[16],"in":[17,25],"all":[18],"countries":[19,50],"that":[20],"the":[21],"client":[22],"company":[23],"operates":[24],"or":[26],"on":[27],"an":[28],"international":[29],"scale.":[30],"To":[31],"serve":[32],"these":[33],"customers,":[34],"needs":[37],"develop":[39],"a":[40],"capability":[41],"for":[42],"extending":[43],"delivery":[46],"organization":[47],"into":[48],"new":[49],"(Schermann":[51],"et":[52],"al.,":[53],"2010).":[54]},"counts_by_year":[],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}