{"id":"https://openalex.org/W1736280886","doi":"https://doi.org/10.1007/978-3-7091-6132-6_30","title":"Benchmarking Internet Use for the Marketing of Swiss Hotels","display_name":"Benchmarking Internet Use for the Marketing of Swiss Hotels","publication_year":2002,"publication_date":"2002-01-01","ids":{"openalex":"https://openalex.org/W1736280886","doi":"https://doi.org/10.1007/978-3-7091-6132-6_30","mag":"1736280886"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-7091-6132-6_30","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-7091-6132-6_30","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2002","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5113478756","display_name":"Susanne Frey","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Susanne Frey","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063021177","display_name":"Roland Schegg","orcid":"https://orcid.org/0000-0002-7738-4191"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Roland Schegg","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5037564368","display_name":"Thomas Steiner","orcid":"https://orcid.org/0000-0001-7482-6129"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Thomas Steiner","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5113478756"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.09656957,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"294","last_page":"302"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9908000230789185,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/benchmarking","display_name":"Benchmarking","score":0.9300649166107178},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5967462062835693},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.560126006603241},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5429669618606567},{"id":"https://openalex.org/keywords/digital-marketing","display_name":"Digital marketing","score":0.4242573082447052},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20231282711029053},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.16827669739723206}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.9300649166107178},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5967462062835693},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.560126006603241},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5429669618606567},{"id":"https://openalex.org/C98495876","wikidata":"https://www.wikidata.org/wiki/Q1323528","display_name":"Digital marketing","level":2,"score":0.4242573082447052},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20231282711029053},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16827669739723206}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-7091-6132-6_30","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-7091-6132-6_30","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2002","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W70874458","https://openalex.org/W276438674","https://openalex.org/W635626490","https://openalex.org/W1185122589","https://openalex.org/W1228972903","https://openalex.org/W1557837752","https://openalex.org/W1573062663","https://openalex.org/W1597866432","https://openalex.org/W1603504818","https://openalex.org/W1989058609","https://openalex.org/W2010781284","https://openalex.org/W2012958166","https://openalex.org/W2091486593","https://openalex.org/W2094591298","https://openalex.org/W2117504681","https://openalex.org/W2128671644","https://openalex.org/W2223587719","https://openalex.org/W2394502927","https://openalex.org/W4206106647","https://openalex.org/W4206410178","https://openalex.org/W4298140396"],"related_works":["https://openalex.org/W4238897586","https://openalex.org/W435179959","https://openalex.org/W2619091065","https://openalex.org/W2059640416","https://openalex.org/W1490753184","https://openalex.org/W2284465472","https://openalex.org/W2291782699","https://openalex.org/W1993948687","https://openalex.org/W3132716659","https://openalex.org/W2187644337"],"abstract_inverted_index":null,"counts_by_year":[{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-05-05T08:41:31.759640","created_date":"2025-10-10T00:00:00"}
