{"id":"https://openalex.org/W1472356641","doi":"https://doi.org/10.1007/978-3-7091-0594-8_16","title":"Designing Experiential Websites in Tourism and Hospitality: A Customer-Centric Value Approach","display_name":"Designing Experiential Websites in Tourism and Hospitality: A Customer-Centric Value Approach","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W1472356641","doi":"https://doi.org/10.1007/978-3-7091-0594-8_16","mag":"1472356641"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-7091-0594-8_16","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-7091-0594-8_16","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2004","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006428406","display_name":"\u039c\u03b1\u03c1\u03b9\u03ac\u03bd\u03bd\u03b1 \u03a3\u03b9\u03b3\u03ac\u03bb\u03b1","orcid":"https://orcid.org/0000-0001-8997-2292"},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Marianna Sigala","raw_affiliation_strings":["University of Strathclyde"],"affiliations":[{"raw_affiliation_string":"University of Strathclyde","institution_ids":["https://openalex.org/I181647926"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5006428406"],"corresponding_institution_ids":["https://openalex.org/I181647926"],"apc_list":null,"apc_paid":null,"fwci":8.8701,"has_fulltext":false,"cited_by_count":25,"citation_normalized_percentile":{"value":0.97692273,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"161","last_page":"171"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.8084902763366699},{"id":"https://openalex.org/keywords/experiential-learning","display_name":"Experiential learning","score":0.7473000288009644},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.7371387481689453},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5866764187812805},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5769328474998474},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5753114223480225},{"id":"https://openalex.org/keywords/customer-value","display_name":"Customer value","score":0.5355318188667297},{"id":"https://openalex.org/keywords/hospitality-management-studies","display_name":"Hospitality management studies","score":0.42878761887550354},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3651195168495178},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.34041476249694824},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2425215244293213},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.1807556450366974},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.12774842977523804},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.07497206330299377},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.04398670792579651}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.8084902763366699},{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.7473000288009644},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7371387481689453},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5866764187812805},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5769328474998474},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5753114223480225},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.5355318188667297},{"id":"https://openalex.org/C189705334","wikidata":"https://www.wikidata.org/wiki/Q15816013","display_name":"Hospitality management studies","level":3,"score":0.42878761887550354},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3651195168495178},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34041476249694824},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2425215244293213},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1807556450366974},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.12774842977523804},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07497206330299377},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.04398670792579651},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-7091-0594-8_16","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-7091-0594-8_16","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2004","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.7400000095367432,"id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W166444551","https://openalex.org/W583583424","https://openalex.org/W1510070215","https://openalex.org/W1515344919","https://openalex.org/W1584883541","https://openalex.org/W1964685937","https://openalex.org/W1965674470","https://openalex.org/W2004656452","https://openalex.org/W2008751050","https://openalex.org/W2011457410","https://openalex.org/W2022546092","https://openalex.org/W2024924955","https://openalex.org/W2025550180","https://openalex.org/W2038125955","https://openalex.org/W2042206066","https://openalex.org/W2046752514","https://openalex.org/W2056884333","https://openalex.org/W2058252043","https://openalex.org/W2065547032","https://openalex.org/W2089631455","https://openalex.org/W2100813809","https://openalex.org/W2125295668","https://openalex.org/W2498454620","https://openalex.org/W2902225836","https://openalex.org/W7070833347"],"related_works":["https://openalex.org/W1983398261","https://openalex.org/W2095919374","https://openalex.org/W1482830255","https://openalex.org/W2521095233","https://openalex.org/W1418971400","https://openalex.org/W2084123167","https://openalex.org/W1886201166","https://openalex.org/W2116161828","https://openalex.org/W2241904850","https://openalex.org/W2523188470"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
