{"id":"https://openalex.org/W1441951957","doi":"https://doi.org/10.1007/978-3-7091-0594-8_11","title":"The Impact of Users\u2019 Cultural Characteristics on E-Service Quality: Implications for Globalising Tourism and Hospitality Websites","display_name":"The Impact of Users\u2019 Cultural Characteristics on E-Service Quality: Implications for Globalising Tourism and Hospitality Websites","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W1441951957","doi":"https://doi.org/10.1007/978-3-7091-0594-8_11","mag":"1441951957"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-7091-0594-8_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-7091-0594-8_11","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2004","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006428406","display_name":"\u039c\u03b1\u03c1\u03b9\u03ac\u03bd\u03bd\u03b1 \u03a3\u03b9\u03b3\u03ac\u03bb\u03b1","orcid":"https://orcid.org/0000-0001-8997-2292"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Marianna Sigala","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5079218665","display_name":"Odysseas Sakellaridis","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Odysseas Sakellaridis","raw_affiliation_strings":[],"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5006428406"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.096,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.96924519,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"106","last_page":"117"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9947999715805054,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9947999715805054,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10286","display_name":"Information Retrieval and Search Behavior","score":0.9891999959945679,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.8559932708740234},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.7786409258842468},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6725350022315979},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6395997405052185},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"Hospitality industry","score":0.6064240336418152},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5987363457679749},{"id":"https://openalex.org/keywords/hospitality-management-studies","display_name":"Hospitality management studies","score":0.5258607864379883},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5171374678611755},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.46130305528640747},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.44323065876960754},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.17769268155097961}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.8559932708740234},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7786409258842468},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6725350022315979},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6395997405052185},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.6064240336418152},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5987363457679749},{"id":"https://openalex.org/C189705334","wikidata":"https://www.wikidata.org/wiki/Q15816013","display_name":"Hospitality management studies","level":3,"score":0.5258607864379883},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5171374678611755},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46130305528640747},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.44323065876960754},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.17769268155097961},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-7091-0594-8_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-7091-0594-8_11","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2004","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7599999904632568,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W1484402325","https://openalex.org/W1553682320","https://openalex.org/W1975185960","https://openalex.org/W2038721957","https://openalex.org/W2051978915","https://openalex.org/W2067559468","https://openalex.org/W2096411881","https://openalex.org/W2098162425","https://openalex.org/W2108435065","https://openalex.org/W2129874624","https://openalex.org/W2133641722","https://openalex.org/W2154724067","https://openalex.org/W2162583366","https://openalex.org/W2171257895","https://openalex.org/W2187106413","https://openalex.org/W2336993214","https://openalex.org/W2418403319","https://openalex.org/W4235505822","https://openalex.org/W4238998169"],"related_works":["https://openalex.org/W3167248615","https://openalex.org/W40154911","https://openalex.org/W2057290649","https://openalex.org/W250174581","https://openalex.org/W2373766366","https://openalex.org/W3171522609","https://openalex.org/W2095919374","https://openalex.org/W3195436559","https://openalex.org/W2332266640","https://openalex.org/W2061377157"],"abstract_inverted_index":null,"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
