{"id":"https://openalex.org/W2396020687","doi":"https://doi.org/10.1007/978-3-662-48145-5_5","title":"Performance Evaluation of the Customer Relationship Management Agent\u2019s in a Cognitive Integrated Management Support System","display_name":"Performance Evaluation of the Customer Relationship Management Agent\u2019s in a Cognitive Integrated Management Support System","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2396020687","doi":"https://doi.org/10.1007/978-3-662-48145-5_5","mag":"2396020687"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-662-48145-5_5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-662-48145-5_5","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049086555","display_name":"Marcin Hernes","orcid":"https://orcid.org/0000-0002-3832-8154"},"institutions":[{"id":"https://openalex.org/I305801656","display_name":"Wroclaw University of Economics and Business","ror":"https://ror.org/013sm1c65","country_code":"PL","type":"education","lineage":["https://openalex.org/I305801656"]}],"countries":["PL"],"is_corresponding":true,"raw_author_name":"Marcin Hernes","raw_affiliation_strings":["Wroc\u0142aw University of Economics, Wroc\u0142aw, Poland"],"affiliations":[{"raw_affiliation_string":"Wroc\u0142aw University of Economics, Wroc\u0142aw, Poland","institution_ids":["https://openalex.org/I305801656"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5049086555"],"corresponding_institution_ids":["https://openalex.org/I305801656"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":11.9863,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.98992378,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"86","last_page":"104"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9751999974250793,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9573000073432922,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5253214836120605},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4739663302898407},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4725208878517151},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.46712738275527954},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.31486016511917114},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1313018500804901}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5253214836120605},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4739663302898407},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4725208878517151},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.46712738275527954},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.31486016511917114},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1313018500804901}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-662-48145-5_5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-662-48145-5_5","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W8870360","https://openalex.org/W419168134","https://openalex.org/W564035276","https://openalex.org/W1494061796","https://openalex.org/W1511963917","https://openalex.org/W1524237663","https://openalex.org/W1539848741","https://openalex.org/W1544500511","https://openalex.org/W1588334983","https://openalex.org/W1598821343","https://openalex.org/W1851352378","https://openalex.org/W1900106197","https://openalex.org/W1969944285","https://openalex.org/W1989745115","https://openalex.org/W2013366507","https://openalex.org/W2059984892","https://openalex.org/W2078981815","https://openalex.org/W2099989046","https://openalex.org/W2118020653","https://openalex.org/W2132811232","https://openalex.org/W2146111747","https://openalex.org/W2149684865","https://openalex.org/W2162340487","https://openalex.org/W2165504147","https://openalex.org/W2166958329","https://openalex.org/W2251164614","https://openalex.org/W2524898811","https://openalex.org/W3210595225","https://openalex.org/W4408809251"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W4391913857","https://openalex.org/W2350741829","https://openalex.org/W2088245148"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":16},{"year":2016,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}