{"id":"https://openalex.org/W147890857","doi":"https://doi.org/10.1007/978-3-662-45526-5_8","title":"E-Loyalty Building in Competitive E-Service Market of SNS: Resources, Habit, Satisfaction and Switching Costs","display_name":"E-Loyalty Building in Competitive E-Service Market of SNS: Resources, Habit, Satisfaction and Switching Costs","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W147890857","doi":"https://doi.org/10.1007/978-3-662-45526-5_8","mag":"147890857"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-662-45526-5_8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-662-45526-5_8","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-662-45526-5_8.pdf","source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-662-45526-5_8.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052199638","display_name":"Liu Yong","orcid":"https://orcid.org/0000-0002-0228-8971"},"institutions":[{"id":"https://openalex.org/I159176309","display_name":"Universit\u00e4t Hamburg","ror":"https://ror.org/00g30e956","country_code":"DE","type":"education","lineage":["https://openalex.org/I159176309"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Yong Liu","raw_affiliation_strings":["Marketing and Innovation, Universit\u00e4t Hamburg, Hamburg, Germany"],"affiliations":[{"raw_affiliation_string":"Marketing and Innovation, Universit\u00e4t Hamburg, Hamburg, Germany","institution_ids":["https://openalex.org/I159176309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108714266","display_name":"Shengli Deng","orcid":"https://orcid.org/0000-0001-7489-4439"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"education","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shengli Deng","raw_affiliation_strings":["Center for study of Information Resources, Wuhan University, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"Center for study of Information Resources, Wuhan University, Wuhan, China","institution_ids":["https://openalex.org/I37461747"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5086458854","display_name":"Feng Hu","orcid":"https://orcid.org/0000-0002-0988-8814"},"institutions":[{"id":"https://openalex.org/I135237710","display_name":"Zhejiang Normal University","ror":"https://ror.org/01vevwk45","country_code":"CN","type":"education","lineage":["https://openalex.org/I135237710"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Feng Hu","raw_affiliation_strings":["Xingzhi College, Zhejiang Normal University, Jinhua, China"],"affiliations":[{"raw_affiliation_string":"Xingzhi College, Zhejiang Normal University, Jinhua, China","institution_ids":["https://openalex.org/I135237710"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5052199638"],"corresponding_institution_ids":["https://openalex.org/I159176309"],"apc_list":null,"apc_paid":null,"fwci":1.5914,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.84537225,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"79","last_page":"90"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.8131821155548096},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7343364953994751},{"id":"https://openalex.org/keywords/habit","display_name":"Habit","score":0.6594874262809753},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6582143306732178},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6323562264442444},{"id":"https://openalex.org/keywords/resource","display_name":"Resource (disambiguation)","score":0.5743551254272461},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.528094470500946},{"id":"https://openalex.org/keywords/entertainment","display_name":"Entertainment","score":0.5230382680892944},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.42654553055763245},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.09876585006713867},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08278864622116089},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.06824135780334473}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.8131821155548096},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7343364953994751},{"id":"https://openalex.org/C44670240","wikidata":"https://www.wikidata.org/wiki/Q1299714","display_name":"Habit","level":2,"score":0.6594874262809753},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6582143306732178},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6323562264442444},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.5743551254272461},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.528094470500946},{"id":"https://openalex.org/C512170562","wikidata":"https://www.wikidata.org/wiki/Q173799","display_name":"Entertainment","level":2,"score":0.5230382680892944},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.42654553055763245},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.09876585006713867},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08278864622116089},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.06824135780334473},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-662-45526-5_8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-662-45526-5_8","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-662-45526-5_8.pdf","source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-01342132v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01342132","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"13th Conference on e-Business, e-Services and e-Society (I3E), Nov 2014, Sanya, China. pp.79-90, ⟨10.1007/978-3-662-45526-5_8⟩","raw_type":"Conference papers"}],"best_oa_location":{"id":"doi:10.1007/978-3-662-45526-5_8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-662-45526-5_8","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-662-45526-5_8.pdf","source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320324116","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W147890857.pdf","grobid_xml":"https://content.openalex.org/works/W147890857.grobid-xml"},"referenced_works_count":33,"referenced_works":["https://openalex.org/W11530771","https://openalex.org/W342265342","https://openalex.org/W575465400","https://openalex.org/W1150612697","https://openalex.org/W1526590982","https://openalex.org/W1964808661","https://openalex.org/W1970340312","https://openalex.org/W1973552807","https://openalex.org/W1974788803","https://openalex.org/W1975694814","https://openalex.org/W1984588326","https://openalex.org/W1987258130","https://openalex.org/W1999007279","https://openalex.org/W2008202927","https://openalex.org/W2014049963","https://openalex.org/W2018761923","https://openalex.org/W2018915782","https://openalex.org/W2025348689","https://openalex.org/W2028571322","https://openalex.org/W2029685606","https://openalex.org/W2038423133","https://openalex.org/W2049916992","https://openalex.org/W2060482351","https://openalex.org/W2061977616","https://openalex.org/W2074275686","https://openalex.org/W2075998830","https://openalex.org/W2097609137","https://openalex.org/W2128366458","https://openalex.org/W2128888925","https://openalex.org/W2171272451","https://openalex.org/W2182841281","https://openalex.org/W2234232270","https://openalex.org/W3005475799"],"related_works":["https://openalex.org/W2153247772","https://openalex.org/W1518397275","https://openalex.org/W2383028537","https://openalex.org/W2322283734","https://openalex.org/W4253829109","https://openalex.org/W2489595710","https://openalex.org/W4200424786","https://openalex.org/W2887104098","https://openalex.org/W2298012584","https://openalex.org/W1990051856"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}