{"id":"https://openalex.org/W1520523626","doi":"https://doi.org/10.1007/978-3-662-44426-9_10","title":"Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study","display_name":"Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W1520523626","doi":"https://doi.org/10.1007/978-3-662-44426-9_10","mag":"1520523626"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-662-44426-9_10","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-662-44426-9_10","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-662-44426-9_10.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-662-44426-9_10.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050873950","display_name":"Yvon van den Boer","orcid":null},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Yvon Van den Boer","raw_affiliation_strings":["Center for e-Government Studies, University of Twente, Enschede, The Netherlands","Univ. of Twente#TAB#"],"affiliations":[{"raw_affiliation_string":"Center for e-Government Studies, University of Twente, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"Univ. of Twente#TAB#","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085335370","display_name":"Willem Jan Pieterson","orcid":"https://orcid.org/0000-0002-9442-4183"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Willem Pieterson","raw_affiliation_strings":["Syndio Social, Chicago, USA","Syndio Social"],"affiliations":[{"raw_affiliation_string":"Syndio Social, Chicago, USA","institution_ids":[]},{"raw_affiliation_string":"Syndio Social","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037698010","display_name":"Rex Arendsen","orcid":null},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Rex Arendsen","raw_affiliation_strings":["Delft University of Technology, Delft, The Netherlands","Delft University of Technology,,,,,"],"affiliations":[{"raw_affiliation_string":"Delft University of Technology, Delft, The Netherlands","institution_ids":["https://openalex.org/I98358874"]},{"raw_affiliation_string":"Delft University of Technology,,,,,","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112043215","display_name":"Manon de Groot","orcid":null},"institutions":[{"id":"https://openalex.org/I4210109825","display_name":"Belastingdienst","ror":"https://ror.org/01qh5w602","country_code":"NL","type":"government","lineage":["https://openalex.org/I1314811817","https://openalex.org/I4210109825","https://openalex.org/I4210140876"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Manon De Groot","raw_affiliation_strings":["The Research and Marketing Department, Netherlands Tax and Customs Administration (NTCA), Utrecht, The Netherlands","Netherlands Tax and Customs Administration (NTCA)"],"affiliations":[{"raw_affiliation_string":"The Research and Marketing Department, Netherlands Tax and Customs Administration (NTCA), Utrecht, The Netherlands","institution_ids":["https://openalex.org/I4210109825"]},{"raw_affiliation_string":"Netherlands Tax and Customs Administration (NTCA)","institution_ids":["https://openalex.org/I4210109825"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5050873950"],"corresponding_institution_ids":["https://openalex.org/I94624287"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.6951,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.76001444,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"120","last_page":"132"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12592","display_name":"Opinion Dynamics and Social Influence","score":0.9904999732971191,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12592","display_name":"Opinion Dynamics and Social Influence","score":0.9904999732971191,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9886000156402588,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11239","display_name":"Social Capital and Networks","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/vignette","display_name":"Vignette","score":0.8712038993835449},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.6485037207603455},{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.6146740913391113},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5592159628868103},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5520569682121277},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5495667457580566},{"id":"https://openalex.org/keywords/face","display_name":"Face (sociological concept)","score":0.4252949357032776},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.32642364501953125},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32586318254470825},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3010236322879791},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.22246763110160828},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.08595943450927734}],"concepts":[{"id":"https://openalex.org/C9719361","wikidata":"https://www.wikidata.org/wiki/Q7928967","display_name":"Vignette","level":2,"score":0.8712038993835449},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.6485037207603455},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.6146740913391113},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5592159628868103},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5520569682121277},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5495667457580566},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.4252949357032776},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32642364501953125},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32586318254470825},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3010236322879791},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.22246763110160828},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.08595943450927734},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-662-44426-9_10","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-662-44426-9_10","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-662-44426-9_10.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/7515cfc5-dede-4761-8823-c67f650c773b","is_oa":false,"landing_page_url":"https://research.utwente.nl/en/publications/7515cfc5-dede-4761-8823-c67f650c773b","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"van den Boer, Y, Pieterson, W, Arendsen, R & de Groot, M 2014, Source and Channel Choices in Business-to-Government Service Interactions : A Vignette Study. in M Janssen, H J Scholl, M A Wimmer & F Bannister (eds), Electronic Government : 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014, Proceedings. Lecture Notes in Computer Science, vol. 8653, Springer, Berlin, Heidelberg, pp. 120-132. https://doi.org/10.1007/978-3-662-44426-9_10","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:HAL:hal-01401732v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01401732","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"doi:10.1007/978-3-662-44426-9_10","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-662-44426-9_10","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-3-662-44426-9_10.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1520523626.pdf","grobid_xml":"https://content.openalex.org/works/W1520523626.grobid-xml"},"referenced_works_count":39,"referenced_works":["https://openalex.org/W76363821","https://openalex.org/W85821518","https://openalex.org/W125913067","https://openalex.org/W188359211","https://openalex.org/W205047728","https://openalex.org/W1491835210","https://openalex.org/W1543085412","https://openalex.org/W1678916964","https://openalex.org/W1976796549","https://openalex.org/W1981038292","https://openalex.org/W1981449702","https://openalex.org/W1983801002","https://openalex.org/W1991234859","https://openalex.org/W2000363496","https://openalex.org/W2005426811","https://openalex.org/W2010210047","https://openalex.org/W2015821168","https://openalex.org/W2020464208","https://openalex.org/W2020539927","https://openalex.org/W2029226667","https://openalex.org/W2037858832","https://openalex.org/W2044233129","https://openalex.org/W2049643660","https://openalex.org/W2049686745","https://openalex.org/W2052658973","https://openalex.org/W2065307973","https://openalex.org/W2088793533","https://openalex.org/W2108752510","https://openalex.org/W2117914391","https://openalex.org/W2147149524","https://openalex.org/W2153505326","https://openalex.org/W2156539196","https://openalex.org/W2580389126","https://openalex.org/W2798345882","https://openalex.org/W2936681674","https://openalex.org/W4232636934","https://openalex.org/W4247890353","https://openalex.org/W4256139963","https://openalex.org/W4301003819"],"related_works":["https://openalex.org/W604999504","https://openalex.org/W582600639","https://openalex.org/W602594002","https://openalex.org/W1540446141","https://openalex.org/W2122528637","https://openalex.org/W2256177951","https://openalex.org/W2025210244","https://openalex.org/W1545219836","https://openalex.org/W2892200929","https://openalex.org/W2594063241"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2016-06-24T00:00:00"}