{"id":"https://openalex.org/W978900775","doi":"https://doi.org/10.1007/978-3-662-43820-6_14","title":"The Development of IT Service Quality Standards in China","display_name":"The Development of IT Service Quality Standards in China","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W978900775","doi":"https://doi.org/10.1007/978-3-662-43820-6_14","mag":"978900775"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-662-43820-6_14","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-662-43820-6_14","pdf_url":null,"source":{"id":"https://openalex.org/S4210185832","display_name":"Progress in IS","issn_l":"2196-8705","issn":["2196-8705","2196-8713"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Progress in IS","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040322350","display_name":"Mike Gallivan","orcid":"https://orcid.org/0009-0000-5711-0559"},"institutions":[{"id":"https://openalex.org/I181565077","display_name":"Georgia State University","ror":"https://ror.org/03qt6ba18","country_code":"US","type":"education","lineage":["https://openalex.org/I181565077"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Mike Gallivan","raw_affiliation_strings":["CIS Department, Robinson College of Business, Georgia State University, Atlanta, GA, USA","Georgia State University,"],"affiliations":[{"raw_affiliation_string":"CIS Department, Robinson College of Business, Georgia State University, Atlanta, GA, USA","institution_ids":["https://openalex.org/I181565077"]},{"raw_affiliation_string":"Georgia State University,","institution_ids":["https://openalex.org/I181565077"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103654746","display_name":"Chen Tao","orcid":null},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chen Tao","raw_affiliation_strings":["College of Public Administration, Huazhong University of Science & Technology, Wuhan, China","Huazhong University of Science and Technology,"],"affiliations":[{"raw_affiliation_string":"College of Public Administration, Huazhong University of Science & Technology, Wuhan, China","institution_ids":["https://openalex.org/I47720641"]},{"raw_affiliation_string":"Huazhong University of Science and Technology,","institution_ids":["https://openalex.org/I47720641"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5040322350"],"corresponding_institution_ids":["https://openalex.org/I181565077"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.10659477,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"349","last_page":"368"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9736999869346619,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/interoperability","display_name":"Interoperability","score":0.7120429277420044},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.4964650273323059},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.49468037486076355},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.48547127842903137},{"id":"https://openalex.org/keywords/china","display_name":"China","score":0.45239511132240295},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4231218695640564},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4112270176410675},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.35340598225593567},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3031768798828125},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3028683066368103},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2259829342365265},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.15181398391723633}],"concepts":[{"id":"https://openalex.org/C20136886","wikidata":"https://www.wikidata.org/wiki/Q749647","display_name":"Interoperability","level":2,"score":0.7120429277420044},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.4964650273323059},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49468037486076355},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.48547127842903137},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.45239511132240295},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4231218695640564},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4112270176410675},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35340598225593567},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3031768798828125},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3028683066368103},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2259829342365265},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.15181398391723633},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-662-43820-6_14","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-662-43820-6_14","pdf_url":null,"source":{"id":"https://openalex.org/S4210185832","display_name":"Progress in IS","issn_l":"2196-8705","issn":["2196-8705","2196-8713"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Progress in IS","raw_type":"book-chapter"},{"id":"pmh:oai:RePEc:spr:prochp:978-3-662-43820-6_14","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"book"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.46000000834465027,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W45912042","https://openalex.org/W100383874","https://openalex.org/W158508216","https://openalex.org/W169276664","https://openalex.org/W252959711","https://openalex.org/W1511284091","https://openalex.org/W1512231585","https://openalex.org/W1527353115","https://openalex.org/W1545181001","https://openalex.org/W1683742771","https://openalex.org/W1727507497","https://openalex.org/W1936549882","https://openalex.org/W1973485303","https://openalex.org/W1991856581","https://openalex.org/W1992524265","https://openalex.org/W1995121737","https://openalex.org/W2016553163","https://openalex.org/W2035934714","https://openalex.org/W2036734037","https://openalex.org/W2070757392","https://openalex.org/W2072197860","https://openalex.org/W2081228936","https://openalex.org/W2093611241","https://openalex.org/W2095516943","https://openalex.org/W2097336498","https://openalex.org/W2105424602","https://openalex.org/W2108381202","https://openalex.org/W2114133419","https://openalex.org/W2136036950","https://openalex.org/W2140581432","https://openalex.org/W2146314845","https://openalex.org/W2146531730","https://openalex.org/W2185704876","https://openalex.org/W2497684928","https://openalex.org/W3107325479","https://openalex.org/W4207014596","https://openalex.org/W6637672056"],"related_works":["https://openalex.org/W2093262417","https://openalex.org/W2123131699","https://openalex.org/W650116260","https://openalex.org/W2378329187","https://openalex.org/W4390790060","https://openalex.org/W2134191509","https://openalex.org/W3209454962","https://openalex.org/W79697243","https://openalex.org/W2314257840","https://openalex.org/W2365800294"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
