{"id":"https://openalex.org/W2502490975","doi":"https://doi.org/10.1007/978-3-642-55355-4","title":"Service Science and Knowledge Innovation","display_name":"Service Science and Knowledge Innovation","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2502490975","doi":"https://doi.org/10.1007/978-3-642-55355-4","mag":"2502490975"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-55355-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-55355-4","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book"},"type":"book","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-01350957","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076360588","display_name":"Kecheng Liu","orcid":"https://orcid.org/0000-0002-4642-957X"},"institutions":[{"id":"https://openalex.org/I71052956","display_name":"University of Reading","ror":"https://ror.org/05v62cm79","country_code":"GB","type":"education","lineage":["https://openalex.org/I71052956"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Kecheng Liu","raw_affiliation_strings":["Henley Business School, Business Informatics and Accounting, University of Reading, Reading, UK","UOR - University of Reading (Whiteknights, PO Box 217, READING, Berkshire, RG6 6AH, - United Kingdom)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Henley Business School, Business Informatics and Accounting, University of Reading, Reading, UK","institution_ids":["https://openalex.org/I71052956"]},{"raw_affiliation_string":"UOR - University of Reading (Whiteknights, PO Box 217, READING, Berkshire, RG6 6AH, - United Kingdom)","institution_ids":["https://openalex.org/I71052956"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039674155","display_name":"Stephen R. Gulliver","orcid":"https://orcid.org/0000-0002-4503-5448"},"institutions":[{"id":"https://openalex.org/I71052956","display_name":"University of Reading","ror":"https://ror.org/05v62cm79","country_code":"GB","type":"education","lineage":["https://openalex.org/I71052956"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Stephen R. Gulliver","raw_affiliation_strings":["Henley Business School, Business Informatics and Accounting, University of Reading, Reading, UK","UOR - University of Reading (Whiteknights, PO Box 217, READING, Berkshire, RG6 6AH, - United Kingdom)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Henley Business School, Business Informatics and Accounting, University of Reading, Reading, UK","institution_ids":["https://openalex.org/I71052956"]},{"raw_affiliation_string":"UOR - University of Reading (Whiteknights, PO Box 217, READING, Berkshire, RG6 6AH, - United Kingdom)","institution_ids":["https://openalex.org/I71052956"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064701784","display_name":"Weizi Li","orcid":"https://orcid.org/0000-0003-2878-3185"},"institutions":[{"id":"https://openalex.org/I71052956","display_name":"University of Reading","ror":"https://ror.org/05v62cm79","country_code":"GB","type":"education","lineage":["https://openalex.org/I71052956"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Weizi Li","raw_affiliation_strings":["Henley Business School, Business Informatics and Accounting, University of Reading, Reading, UK","UOR - University of Reading (Whiteknights, PO Box 217, READING, Berkshire, RG6 6AH, - United Kingdom)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Henley Business School, Business Informatics and Accounting, University of Reading, Reading, UK","institution_ids":["https://openalex.org/I71052956"]},{"raw_affiliation_string":"UOR - University of Reading (Whiteknights, PO Box 217, READING, Berkshire, RG6 6AH, - United Kingdom)","institution_ids":["https://openalex.org/I71052956"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039104224","display_name":"Changrui Yu","orcid":"https://orcid.org/0000-0002-5859-4820"},"institutions":[{"id":"https://openalex.org/I181679659","display_name":"Shanghai University of Finance and Economics","ror":"https://ror.org/00wtvfq62","country_code":"CN","type":"education","lineage":["https://openalex.org/I181679659"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Changrui Yu","raw_affiliation_strings":["School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China","Shanghai University of Finance and Economics (Shanghai\r\n 200433 China\r\n\r\n\r\n\r\n - China)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China","institution_ids":["https://openalex.org/I181679659"]},{"raw_affiliation_string":"Shanghai University of Finance and Economics (Shanghai\r\n 200433 China\r\n\r\n\r\n\r\n - China)","institution_ids":["https://openalex.org/I181679659"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.1796,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.93233208,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.6075000166893005,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.6075000166893005,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.6374238729476929},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5699225068092346},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5308146476745605},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5254420638084412},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2816965579986572},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1908886432647705}],"concepts":[{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.6374238729476929},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5699225068092346},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5308146476745605},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5254420638084412},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2816965579986572},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1908886432647705}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-642-55355-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-55355-4","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book"},{"id":"pmh:oai:HAL:hal-01350957v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01350957","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Kecheng Liu; Stephen R. Gulliver; Weizi Li; Changrui Yu. Springer, AICT-426, 2014, IFIP Advances in Information and Communication Technology, 978-3-642-55354-7. &#x27E8;10.1007/978-3-642-55355-4&#x27E9;","raw_type":"info:eu-repo/semantics/book"},{"id":"pmh:oai:dial.uclouvain.be:ebook:46106","is_oa":false,"landing_page_url":"http://hdl.handle.net/2078/ebook:46106","pdf_url":null,"source":{"id":"https://openalex.org/S4306401974","display_name":"DIAL (Catholic University of Leuven)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I99464096","host_organization_name":"KU Leuven","host_organization_lineage":["https://openalex.org/I99464096"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null}],"best_oa_location":{"id":"pmh:oai:HAL:hal-01350957v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01350957","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Kecheng Liu; Stephen R. Gulliver; Weizi Li; Changrui Yu. Springer, AICT-426, 2014, IFIP Advances in Information and Communication Technology, 978-3-642-55354-7. &#x27E8;10.1007/978-3-642-55355-4&#x27E9;","raw_type":"info:eu-repo/semantics/book"},"sustainable_development_goals":[{"score":0.5699999928474426,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2387758944","https://openalex.org/W2372658744","https://openalex.org/W2363149685","https://openalex.org/W2372827739","https://openalex.org/W2373173254","https://openalex.org/W2352866109","https://openalex.org/W2365776727","https://openalex.org/W2352937008","https://openalex.org/W2121785715","https://openalex.org/W2366846643"],"abstract_inverted_index":null,"counts_by_year":[{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2016-08-23T00:00:00"}
