{"id":"https://openalex.org/W91960269","doi":"https://doi.org/10.1007/978-3-642-53737-0_27","title":"Customer Segmentation Based on Compensatory Fuzzy Logic within a Sustainability CRM for Intermodal Mobility","display_name":"Customer Segmentation Based on Compensatory Fuzzy Logic within a Sustainability CRM for Intermodal Mobility","publication_year":2013,"publication_date":"2013-12-30","ids":{"openalex":"https://openalex.org/W91960269","doi":"https://doi.org/10.1007/978-3-642-53737-0_27","mag":"91960269"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-53737-0_27","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-53737-0_27","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025799087","display_name":"Benjamin Berg","orcid":"https://orcid.org/0000-0002-4147-6860"},"institutions":[{"id":"https://openalex.org/I129877168","display_name":"Carl von Ossietzky Universit\u00e4t Oldenburg","ror":"https://ror.org/033n9gh91","country_code":"DE","type":"education","lineage":["https://openalex.org/I129877168"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Benjamin Wagner vom Berg","raw_affiliation_strings":["Carl von Ossietzky University of Oldenburg, Oldenburg, Germany","Carl von Ossietzky University of Oldenburg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Carl von Ossietzky University of Oldenburg, Oldenburg, Germany","institution_ids":["https://openalex.org/I129877168"]},{"raw_affiliation_string":"Carl von Ossietzky University of Oldenburg","institution_ids":["https://openalex.org/I129877168"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021816898","display_name":"Ariel Racet Vald\u00e9s","orcid":null},"institutions":[{"id":"https://openalex.org/I908025542","display_name":"Polytechnic Jos\u00e9 Antonio Echeverr\u00eda","ror":"https://ror.org/0573cnq15","country_code":"CU","type":"education","lineage":["https://openalex.org/I908025542"]}],"countries":["CU"],"is_corresponding":false,"raw_author_name":"Ariel Racet Vald\u00e9s","raw_affiliation_strings":["\u201cJose Antonio Echeverria\u201d Higher Technical Institute, Havana, Cuba","\u201cJos\u00e9 Antonio Echeverr\u00eda\u201d Higher Technical Institute"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u201cJose Antonio Echeverria\u201d Higher Technical Institute, Havana, Cuba","institution_ids":["https://openalex.org/I908025542"]},{"raw_affiliation_string":"\u201cJos\u00e9 Antonio Echeverr\u00eda\u201d Higher Technical Institute","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041131780","display_name":"Ammar Memari","orcid":"https://orcid.org/0000-0001-9283-371X"},"institutions":[{"id":"https://openalex.org/I129877168","display_name":"Carl von Ossietzky Universit\u00e4t Oldenburg","ror":"https://ror.org/033n9gh91","country_code":"DE","type":"education","lineage":["https://openalex.org/I129877168"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Ammar Memari","raw_affiliation_strings":["Carl von Ossietzky University of Oldenburg, Oldenburg, Germany","Carl von Ossietzky University of Oldenburg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Carl von Ossietzky University of Oldenburg, Oldenburg, Germany","institution_ids":["https://openalex.org/I129877168"]},{"raw_affiliation_string":"Carl von Ossietzky University of Oldenburg","institution_ids":["https://openalex.org/I129877168"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050533701","display_name":"Nasheda Barakat","orcid":null},"institutions":[{"id":"https://openalex.org/I129877168","display_name":"Carl von Ossietzky Universit\u00e4t Oldenburg","ror":"https://ror.org/033n9gh91","country_code":"DE","type":"education","lineage":["https://openalex.org/I129877168"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Nasheda Barakat","raw_affiliation_strings":["Carl von Ossietzky University of Oldenburg, Oldenburg, Germany","Carl von Ossietzky University of Oldenburg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Carl von Ossietzky University of Oldenburg, Oldenburg, Germany","institution_ids":["https://openalex.org/I129877168"]},{"raw_affiliation_string":"Carl von Ossietzky University of Oldenburg","institution_ids":["https://openalex.org/I129877168"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027635656","display_name":"Jorge Marx G\u00f3mez","orcid":"https://orcid.org/0000-0002-7833-7549"},"institutions":[{"id":"https://openalex.org/I129877168","display_name":"Carl von Ossietzky Universit\u00e4t Oldenburg","ror":"https://ror.org/033n9gh91","country_code":"DE","type":"education","lineage":["https://openalex.org/I129877168"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jorge Marx G\u00f3mez","raw_affiliation_strings":["Carl von Ossietzky University of Oldenburg, Oldenburg, Germany","Carl von Ossietzky University of Oldenburg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Carl von Ossietzky University of Oldenburg, Oldenburg, Germany","institution_ids":["https://openalex.org/I129877168"]},{"raw_affiliation_string":"Carl von Ossietzky University of Oldenburg","institution_ids":["https://openalex.org/I129877168"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.5456,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.85118517,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"415","last_page":"429"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9671000242233276,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9671000242233276,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9639999866485596,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.9605000019073486,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.6241382360458374},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5844627022743225},{"id":"https://openalex.org/keywords/segmentation","display_name":"Segmentation","score":0.5766644477844238},{"id":"https://openalex.org/keywords/sustainability","display_name":"Sustainability","score":0.5590605735778809},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5348258018493652},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4159581661224365},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3449322283267975},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3441958725452423},{"id":"https://openalex.org/keywords/biology","display_name":"Biology","score":0.05732801556587219}],"concepts":[{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.6241382360458374},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5844627022743225},{"id":"https://openalex.org/C89600930","wikidata":"https://www.wikidata.org/wiki/Q1423946","display_name":"Segmentation","level":2,"score":0.5766644477844238},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.5590605735778809},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5348258018493652},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4159581661224365},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3449322283267975},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3441958725452423},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.05732801556587219},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-53737-0_27","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-53737-0_27","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/12","display_name":"Responsible consumption and production","score":0.4099999964237213}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W45968494","https://openalex.org/W82767610","https://openalex.org/W576968505","https://openalex.org/W595037436","https://openalex.org/W1489302824","https://openalex.org/W1550535191","https://openalex.org/W1605750616","https://openalex.org/W1839012755","https://openalex.org/W1958227335","https://openalex.org/W1997231614","https://openalex.org/W2008284276","https://openalex.org/W2048288497","https://openalex.org/W2070057377","https://openalex.org/W2106976816","https://openalex.org/W2142529827","https://openalex.org/W2330022088","https://openalex.org/W3034213855","https://openalex.org/W3139949390","https://openalex.org/W4253539487","https://openalex.org/W4297901707"],"related_works":["https://openalex.org/W1498090503","https://openalex.org/W4206396619","https://openalex.org/W3032739460","https://openalex.org/W1544681840","https://openalex.org/W4214885392","https://openalex.org/W2970367016","https://openalex.org/W4223425174","https://openalex.org/W2050473667","https://openalex.org/W4283813430","https://openalex.org/W1789644438"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
