{"id":"https://openalex.org/W1537844327","doi":"https://doi.org/10.1007/978-3-642-45103-4_12","title":"Prioritizing Process Improvement: An Example from the Australian Financial Services Sector","display_name":"Prioritizing Process Improvement: An Example from the Australian Financial Services Sector","publication_year":2014,"publication_date":"2014-04-10","ids":{"openalex":"https://openalex.org/W1537844327","doi":"https://doi.org/10.1007/978-3-642-45103-4_12","mag":"1537844327"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-45103-4_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-45103-4_12","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Handbook on Business Process Management 2","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://eprints.qut.edu.au/67159/11/67159.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040697439","display_name":"Wasana Bandara","orcid":"https://orcid.org/0000-0003-2785-7859"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Wasana Bandara","raw_affiliation_strings":["Queensland University of Technology, Brisbane, QLD, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Queensland University of Technology, Brisbane, QLD, Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017225240","display_name":"Alain Guillemain","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Alain Guillemain","raw_affiliation_strings":["Stones Corner, QLD, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Stones Corner, QLD, Australia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056037179","display_name":"Paul Coogans","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Paul Coogans","raw_affiliation_strings":["Sandvik Mining, Brisbane, QLD, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sandvik Mining, Brisbane, QLD, Australia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5040697439"],"corresponding_institution_ids":["https://openalex.org/I160993911"],"apc_list":null,"apc_paid":null,"fwci":28.4262,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.99571865,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"289","last_page":"307"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12675","display_name":"Financial Reporting and Valuation Research","score":0.9660000205039978,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12675","display_name":"Financial Reporting and Valuation Research","score":0.9660000205039978,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11976","display_name":"Capital Investment and Risk Analysis","score":0.9555000066757202,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9532999992370605,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5402159094810486},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5383400321006775},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5062631368637085},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4796103239059448},{"id":"https://openalex.org/keywords/best-practice","display_name":"Best practice","score":0.41892650723457336},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.38379329442977905},{"id":"https://openalex.org/keywords/accounting","display_name":"Accounting","score":0.3291208744049072},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.308184951543808},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2812153100967407},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.16765153408050537},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.16460242867469788}],"concepts":[{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5402159094810486},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5383400321006775},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5062631368637085},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4796103239059448},{"id":"https://openalex.org/C184356942","wikidata":"https://www.wikidata.org/wiki/Q830382","display_name":"Best practice","level":2,"score":0.41892650723457336},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.38379329442977905},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.3291208744049072},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.308184951543808},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2812153100967407},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.16765153408050537},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.16460242867469788},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-642-45103-4_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-45103-4_12","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Handbook on Business Process Management 2","raw_type":"book-chapter"},{"id":"pmh:oai:eprints.qut.edu.au:67159","is_oa":true,"landing_page_url":null,"pdf_url":"https://eprints.qut.edu.au/67159/11/67159.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture","raw_type":"Chapter in Book, Report or Conference volume"}],"best_oa_location":{"id":"pmh:oai:eprints.qut.edu.au:67159","is_oa":true,"landing_page_url":null,"pdf_url":"https://eprints.qut.edu.au/67159/11/67159.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture","raw_type":"Chapter in Book, Report or Conference volume"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.49000000953674316}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1537844327.pdf","grobid_xml":"https://content.openalex.org/works/W1537844327.grobid-xml"},"referenced_works_count":17,"referenced_works":["https://openalex.org/W76870052","https://openalex.org/W1509153160","https://openalex.org/W1533324147","https://openalex.org/W1568979516","https://openalex.org/W1605701154","https://openalex.org/W1941136992","https://openalex.org/W2005497495","https://openalex.org/W2038941908","https://openalex.org/W2119754628","https://openalex.org/W2139357103","https://openalex.org/W2158949715","https://openalex.org/W2302776828","https://openalex.org/W2487090063","https://openalex.org/W2884184497","https://openalex.org/W3151727758","https://openalex.org/W4300100558","https://openalex.org/W4300544651"],"related_works":["https://openalex.org/W2002383399","https://openalex.org/W644644594","https://openalex.org/W2506073049","https://openalex.org/W642180557","https://openalex.org/W2780591772","https://openalex.org/W3122105723","https://openalex.org/W1593090812","https://openalex.org/W4225469545","https://openalex.org/W1914878988","https://openalex.org/W4386863596"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
