{"id":"https://openalex.org/W122880593","doi":"https://doi.org/10.1007/978-3-642-45005-1_10","title":"Optimal Strategy for Proactive Service Delivery Management Using Inter-KPI Influence Relationships","display_name":"Optimal Strategy for Proactive Service Delivery Management Using Inter-KPI Influence Relationships","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W122880593","doi":"https://doi.org/10.1007/978-3-642-45005-1_10","mag":"122880593"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-45005-1_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-45005-1_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091567545","display_name":"Gargi Dasgupta","orcid":null},"institutions":[{"id":"https://openalex.org/I4210103279","display_name":"IBM Research - India","ror":"https://ror.org/014wt7r80","country_code":"IN","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210103279","https://openalex.org/I4210114115"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Gargi B. Dasgupta","raw_affiliation_strings":["IBM Research, Bangalore, India"],"affiliations":[{"raw_affiliation_string":"IBM Research, Bangalore, India","institution_ids":["https://openalex.org/I4210103279"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015247862","display_name":"Yedendra Shrinivasan","orcid":null},"institutions":[{"id":"https://openalex.org/I4210103279","display_name":"IBM Research - India","ror":"https://ror.org/014wt7r80","country_code":"IN","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210103279","https://openalex.org/I4210114115"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Yedendra Shrinivasan","raw_affiliation_strings":["IBM Research, Bangalore, India"],"affiliations":[{"raw_affiliation_string":"IBM Research, Bangalore, India","institution_ids":["https://openalex.org/I4210103279"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103106757","display_name":"Tapan K. Nayak","orcid":"https://orcid.org/0000-0003-4555-937X"},"institutions":[{"id":"https://openalex.org/I4210103279","display_name":"IBM Research - India","ror":"https://ror.org/014wt7r80","country_code":"IN","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210103279","https://openalex.org/I4210114115"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Tapan K. Nayak","raw_affiliation_strings":["IBM Research, Bangalore, India"],"affiliations":[{"raw_affiliation_string":"IBM Research, Bangalore, India","institution_ids":["https://openalex.org/I4210103279"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013575302","display_name":"Jayan Nallacherry","orcid":null},"institutions":[{"id":"https://openalex.org/I4210103279","display_name":"IBM Research - India","ror":"https://ror.org/014wt7r80","country_code":"IN","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210103279","https://openalex.org/I4210114115"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Jayan Nallacherry","raw_affiliation_strings":["IBM Research, Bangalore, India"],"affiliations":[{"raw_affiliation_string":"IBM Research, Bangalore, India","institution_ids":["https://openalex.org/I4210103279"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5091567545"],"corresponding_institution_ids":["https://openalex.org/I4210103279"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.1335,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.77566807,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"131","last_page":"145"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11478","display_name":"Caching and Content Delivery","score":0.9781000018119812,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10742","display_name":"Peer-to-Peer Network Technologies","score":0.9678999781608582,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7902055978775024},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5252392292022705},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5008912086486816},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4807446002960205},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.39460188150405884},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.08214646577835083},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.08085861802101135}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7902055978775024},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5252392292022705},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5008912086486816},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4807446002960205},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.39460188150405884},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08214646577835083},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08085861802101135},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-45005-1_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-45005-1_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.6100000143051147}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W112682245","https://openalex.org/W157922456","https://openalex.org/W204311842","https://openalex.org/W579152115","https://openalex.org/W611241633","https://openalex.org/W1596102832","https://openalex.org/W1601541039","https://openalex.org/W2054308674","https://openalex.org/W2090407261","https://openalex.org/W2091257550","https://openalex.org/W2101828218","https://openalex.org/W2115380084","https://openalex.org/W2120725701","https://openalex.org/W2126920614","https://openalex.org/W2136277350","https://openalex.org/W2152502303","https://openalex.org/W2164920876","https://openalex.org/W2611293703","https://openalex.org/W3215393340","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W2064390971","https://openalex.org/W2168509120"],"abstract_inverted_index":null,"counts_by_year":[{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}