{"id":"https://openalex.org/W79604670","doi":"https://doi.org/10.1007/978-3-642-39808-7_7","title":"Social Media Data Relevant for Measuring Key Performance Indicators? A Content Analysis Approach","display_name":"Social Media Data Relevant for Measuring Key Performance Indicators? A Content Analysis Approach","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W79604670","doi":"https://doi.org/10.1007/978-3-642-39808-7_7","mag":"79604670"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-39808-7_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-39808-7_7","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062430384","display_name":"Joeri Heijnen","orcid":null},"institutions":[{"id":"https://openalex.org/I4210135825","display_name":"KPMG (Netherlands)","ror":"https://ror.org/03xvagj73","country_code":"NL","type":"company","lineage":["https://openalex.org/I4210135825"]},{"id":"https://openalex.org/I8691672","display_name":"KPMG (United Kingdom)","ror":"https://ror.org/05rjsp326","country_code":"GB","type":"company","lineage":["https://openalex.org/I4210135825","https://openalex.org/I8691672"]}],"countries":["GB","NL"],"is_corresponding":false,"raw_author_name":"Joeri Heijnen","raw_affiliation_strings":["KPMG, Laan van Langerhuize 1, 1186 DS, Amstelveen, The Netherlands","(KPMG)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"KPMG, Laan van Langerhuize 1, 1186 DS, Amstelveen, The Netherlands","institution_ids":["https://openalex.org/I4210135825"]},{"raw_affiliation_string":"(KPMG)","institution_ids":["https://openalex.org/I8691672"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053800383","display_name":"Mark de Reuver","orcid":"https://orcid.org/0000-0002-6302-7185"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Mark de Reuver","raw_affiliation_strings":["Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands","Delft University of Technology,,,,,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands","institution_ids":["https://openalex.org/I98358874"]},{"raw_affiliation_string":"Delft University of Technology,,,,,","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000982312","display_name":"Harry Bouwman","orcid":"https://orcid.org/0000-0002-7874-8671"},"institutions":[{"id":"https://openalex.org/I130217899","display_name":"\u00c5bo Akademi University","ror":"https://ror.org/029pk6x14","country_code":"FI","type":"education","lineage":["https://openalex.org/I130217899"]},{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["FI","NL"],"is_corresponding":false,"raw_author_name":"Harry Bouwman","raw_affiliation_strings":["Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands","IAMSR, Abo Akademi, Joukahaisenkatu 3-5 A, 20520, Turku, Finland","Delft University of Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands","institution_ids":["https://openalex.org/I98358874"]},{"raw_affiliation_string":"IAMSR, Abo Akademi, Joukahaisenkatu 3-5 A, 20520, Turku, Finland","institution_ids":["https://openalex.org/I130217899"]},{"raw_affiliation_string":"Delft University of Technology","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051320860","display_name":"Martijn Warnier","orcid":"https://orcid.org/0000-0002-4682-6882"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Martijn Warnier","raw_affiliation_strings":["Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands","Delft University of Technology,,,,,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands","institution_ids":["https://openalex.org/I98358874"]},{"raw_affiliation_string":"Delft University of Technology,,,,,","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051964814","display_name":"Han Horlings","orcid":null},"institutions":[{"id":"https://openalex.org/I4210135825","display_name":"KPMG (Netherlands)","ror":"https://ror.org/03xvagj73","country_code":"NL","type":"company","lineage":["https://openalex.org/I4210135825"]},{"id":"https://openalex.org/I8691672","display_name":"KPMG (United Kingdom)","ror":"https://ror.org/05rjsp326","country_code":"GB","type":"company","lineage":["https://openalex.org/I4210135825","https://openalex.org/I8691672"]}],"countries":["GB","NL"],"is_corresponding":false,"raw_author_name":"Han Horlings","raw_affiliation_strings":["KPMG, Laan van Langerhuize 1, 1186 DS, Amstelveen, The Netherlands","(KPMG)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"KPMG, Laan van Langerhuize 1, 1186 DS, Amstelveen, The Netherlands","institution_ids":["https://openalex.org/I4210135825"]},{"raw_affiliation_string":"(KPMG)","institution_ids":["https://openalex.org/I8691672"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"74","last_page":"84"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10064","display_name":"Complex Network Analysis Techniques","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.8427913188934326},{"id":"https://openalex.org/keywords/performance-indicator","display_name":"Performance indicator","score":0.6243566274642944},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5992112159729004},{"id":"https://openalex.org/keywords/content-analysis","display_name":"Content analysis","score":0.5608237385749817},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5470876693725586},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4549301862716675},{"id":"https://openalex.org/keywords/data-source","display_name":"Data source","score":0.45131587982177734},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4019942879676819},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3912562429904938},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21760401129722595},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.16002216935157776},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.13908672332763672},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.09317749738693237}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.8427913188934326},{"id":"https://openalex.org/C135510737","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Performance indicator","level":2,"score":0.6243566274642944},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5992112159729004},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.5608237385749817},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5470876693725586},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4549301862716675},{"id":"https://openalex.org/C2983685735","wikidata":"https://www.wikidata.org/wiki/Q5227355","display_name":"Data source","level":2,"score":0.45131587982177734},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4019942879676819},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3912562429904938},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21760401129722595},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16002216935157776},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.13908672332763672},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.09317749738693237},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-39808-7_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-39808-7_7","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.6200000047683716}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W1602461138","https://openalex.org/W1968259071","https://openalex.org/W1993906635","https://openalex.org/W2008132350","https://openalex.org/W2008179038","https://openalex.org/W2013324469","https://openalex.org/W2037858832","https://openalex.org/W2050127261","https://openalex.org/W2056808145","https://openalex.org/W2059503205","https://openalex.org/W2140248891","https://openalex.org/W2153222072","https://openalex.org/W2169004485","https://openalex.org/W2250904722","https://openalex.org/W2282632887","https://openalex.org/W3122522978","https://openalex.org/W3123432896","https://openalex.org/W3123679541","https://openalex.org/W3124692420","https://openalex.org/W3126012494","https://openalex.org/W3151727758","https://openalex.org/W4255098667","https://openalex.org/W4255173720"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4247684345","https://openalex.org/W3112312521","https://openalex.org/W2965802358","https://openalex.org/W2191209502","https://openalex.org/W2593151226","https://openalex.org/W2416953351","https://openalex.org/W2140798747","https://openalex.org/W1989498862","https://openalex.org/W2754119095"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}