{"id":"https://openalex.org/W2213925916","doi":"https://doi.org/10.1007/978-3-642-39253-5_10","title":"User Experience Transformation in Telco Companies: Turkcell Case","display_name":"User Experience Transformation in Telco Companies: Turkcell Case","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W2213925916","doi":"https://doi.org/10.1007/978-3-642-39253-5_10","mag":"2213925916"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-39253-5_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-39253-5_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007944655","display_name":"Seda Alpkaya","orcid":null},"institutions":[{"id":"https://openalex.org/I4210154164","display_name":"Turkcell (Turkey)","ror":"https://ror.org/051vt5y84","country_code":"TR","type":"company","lineage":["https://openalex.org/I4210154164"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Seda Alpkaya","raw_affiliation_strings":["Turkcell, Plaza Mesrutiyet Cad. 34430 No:71, Tepebasi, \u0130stanbul, Turkey"],"affiliations":[{"raw_affiliation_string":"Turkcell, Plaza Mesrutiyet Cad. 34430 No:71, Tepebasi, \u0130stanbul, Turkey","institution_ids":["https://openalex.org/I4210154164"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087842349","display_name":"Cem Sakarya","orcid":null},"institutions":[{"id":"https://openalex.org/I4210154164","display_name":"Turkcell (Turkey)","ror":"https://ror.org/051vt5y84","country_code":"TR","type":"company","lineage":["https://openalex.org/I4210154164"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Cem Sakarya","raw_affiliation_strings":["Turkcell, Plaza Mesrutiyet Cad. 34430 No:71, Tepebasi, \u0130stanbul, Turkey"],"affiliations":[{"raw_affiliation_string":"Turkcell, Plaza Mesrutiyet Cad. 34430 No:71, Tepebasi, \u0130stanbul, Turkey","institution_ids":["https://openalex.org/I4210154164"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5007944655"],"corresponding_institution_ids":["https://openalex.org/I4210154164"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.13073312,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"84","last_page":"93"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9857000112533569,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9857000112533569,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9509000182151794,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9311000108718872,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6268940567970276},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.528096616268158},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.5235973596572876},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.5196117758750916},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.49063292145729065},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.4690093696117401},{"id":"https://openalex.org/keywords/customer-needs","display_name":"Customer needs","score":0.45246267318725586},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.4247652292251587},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.42367690801620483},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.42335233092308044},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.35211238265037537},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.30306729674339294},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.1660904884338379},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.11009272933006287}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6268940567970276},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.528096616268158},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.5235973596572876},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.5196117758750916},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.49063292145729065},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.4690093696117401},{"id":"https://openalex.org/C2985100168","wikidata":"https://www.wikidata.org/wiki/Q2005683","display_name":"Customer needs","level":2,"score":0.45246267318725586},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4247652292251587},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.42367690801620483},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.42335233092308044},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.35211238265037537},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30306729674339294},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.1660904884338379},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.11009272933006287},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-39253-5_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-39253-5_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6399999856948853,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":2,"referenced_works":["https://openalex.org/W2477671797","https://openalex.org/W6601885678"],"related_works":["https://openalex.org/W3013184534","https://openalex.org/W2483231811","https://openalex.org/W2124748206","https://openalex.org/W4284958903","https://openalex.org/W4284957919","https://openalex.org/W2181766440","https://openalex.org/W2499260457","https://openalex.org/W2422895071","https://openalex.org/W1983787324","https://openalex.org/W2013827111"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}