{"id":"https://openalex.org/W2276770424","doi":"https://doi.org/10.1007/978-3-642-39226-9_44","title":"Interpersonal Service Support Based on Employee\u2019s Activity Model","display_name":"Interpersonal Service Support Based on Employee\u2019s Activity Model","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W2276770424","doi":"https://doi.org/10.1007/978-3-642-39226-9_44","mag":"2276770424"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-39226-9_44","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-39226-9_44","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030921059","display_name":"Kentaro Watanabe","orcid":"https://orcid.org/0000-0002-0284-4982"},"institutions":[{"id":"https://openalex.org/I73613424","display_name":"National Institute of Advanced Industrial Science and Technology","ror":"https://ror.org/01703db54","country_code":"JP","type":"government","lineage":["https://openalex.org/I73613424"]}],"countries":["JP"],"is_corresponding":true,"raw_author_name":"Kentaro Watanabe","raw_affiliation_strings":["Center for Service Research, National Institute of Advanced Industrial Science and Technology, Tokyo, Japan"],"affiliations":[{"raw_affiliation_string":"Center for Service Research, National Institute of Advanced Industrial Science and Technology, Tokyo, Japan","institution_ids":["https://openalex.org/I73613424"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087215423","display_name":"Takuichi Nishimura","orcid":"https://orcid.org/0000-0003-1784-4624"},"institutions":[{"id":"https://openalex.org/I73613424","display_name":"National Institute of Advanced Industrial Science and Technology","ror":"https://ror.org/01703db54","country_code":"JP","type":"government","lineage":["https://openalex.org/I73613424"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Takuichi Nishimura","raw_affiliation_strings":["Center for Service Research, National Institute of Advanced Industrial Science and Technology, Tokyo, Japan"],"affiliations":[{"raw_affiliation_string":"Center for Service Research, National Institute of Advanced Industrial Science and Technology, Tokyo, Japan","institution_ids":["https://openalex.org/I73613424"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5030921059"],"corresponding_institution_ids":["https://openalex.org/I73613424"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.7489,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.7787153,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"401","last_page":"409"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9801999926567078,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9801999926567078,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.9212999939918518,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6858259439468384},{"id":"https://openalex.org/keywords/interpersonal-communication","display_name":"Interpersonal communication","score":0.6249236464500427},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5991196036338806},{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.5456588268280029},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4898754954338074},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4188942313194275},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.13374808430671692},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.13340100646018982},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.10638928413391113}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6858259439468384},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.6249236464500427},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5991196036338806},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.5456588268280029},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4898754954338074},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4188942313194275},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.13374808430671692},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13340100646018982},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10638928413391113},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-39226-9_44","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-39226-9_44","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.6000000238418579,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W204764415","https://openalex.org/W601097232","https://openalex.org/W1416092372","https://openalex.org/W1520951725","https://openalex.org/W1531602039","https://openalex.org/W1557992034","https://openalex.org/W1571144263","https://openalex.org/W1964839117","https://openalex.org/W2055104126","https://openalex.org/W2083553487","https://openalex.org/W2169299319","https://openalex.org/W3004241841","https://openalex.org/W4255616517"],"related_works":["https://openalex.org/W2440403839","https://openalex.org/W2367677619","https://openalex.org/W1967872488","https://openalex.org/W3162895297","https://openalex.org/W2379685433","https://openalex.org/W202636441","https://openalex.org/W2305504240","https://openalex.org/W2588122185","https://openalex.org/W2962452341","https://openalex.org/W2406816054"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}