{"id":"https://openalex.org/W1428926051","doi":"https://doi.org/10.1007/978-3-642-37478-4_7","title":"A Framework for Modeling Value in Service-Oriented Business Models \u2013 Conceptualizations and Graphical Representation","display_name":"A Framework for Modeling Value in Service-Oriented Business Models \u2013 Conceptualizations and Graphical Representation","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W1428926051","doi":"https://doi.org/10.1007/978-3-642-37478-4_7","mag":"1428926051"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-37478-4_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-37478-4_7","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043186519","display_name":"Arash Golnam","orcid":null},"institutions":[{"id":"https://openalex.org/I5124864","display_name":"\u00c9cole Polytechnique F\u00e9d\u00e9rale de Lausanne","ror":"https://ror.org/02s376052","country_code":"CH","type":"education","lineage":["https://openalex.org/I2799323385","https://openalex.org/I5124864"]}],"countries":["CH"],"is_corresponding":true,"raw_author_name":"Arash Golnam","raw_affiliation_strings":["School of Computer and Communication, Sciences (I&C), Systemic Modeling Laboratory (LAMS), Ecole Polytechnique F\u00e9d\u00e9rale de Lausanne, Station 14, CH-1015, Lausanne, Switzerland"],"affiliations":[{"raw_affiliation_string":"School of Computer and Communication, Sciences (I&C), Systemic Modeling Laboratory (LAMS), Ecole Polytechnique F\u00e9d\u00e9rale de Lausanne, Station 14, CH-1015, Lausanne, Switzerland","institution_ids":["https://openalex.org/I5124864"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047360486","display_name":"Paavo Ritala","orcid":"https://orcid.org/0000-0002-8525-4610"},"institutions":[{"id":"https://openalex.org/I63548447","display_name":"Lappeenranta-Lahti University of Technology","ror":"https://ror.org/0208vgz68","country_code":"FI","type":"education","lineage":["https://openalex.org/I63548447"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Paavo Ritala","raw_affiliation_strings":["School of Business, Lappeenranta University of Technology, P.O. Box 20, FI-53851, Lappeenranta, Finland"],"affiliations":[{"raw_affiliation_string":"School of Business, Lappeenranta University of Technology, P.O. Box 20, FI-53851, Lappeenranta, Finland","institution_ids":["https://openalex.org/I63548447"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083338507","display_name":"Vijay Viswanathan","orcid":"https://orcid.org/0000-0001-7327-8706"},"institutions":[{"id":"https://openalex.org/I5124864","display_name":"\u00c9cole Polytechnique F\u00e9d\u00e9rale de Lausanne","ror":"https://ror.org/02s376052","country_code":"CH","type":"education","lineage":["https://openalex.org/I2799323385","https://openalex.org/I5124864"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Vijay Viswanathan","raw_affiliation_strings":["School of Computer and Communication, Sciences (I&C), Systemic Modeling Laboratory (LAMS), Ecole Polytechnique F\u00e9d\u00e9rale de Lausanne, Station 14, CH-1015, Lausanne, Switzerland"],"affiliations":[{"raw_affiliation_string":"School of Computer and Communication, Sciences (I&C), Systemic Modeling Laboratory (LAMS), Ecole Polytechnique F\u00e9d\u00e9rale de Lausanne, Station 14, CH-1015, Lausanne, Switzerland","institution_ids":["https://openalex.org/I5124864"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088668009","display_name":"Valerian Hanser","orcid":null},"institutions":[{"id":"https://openalex.org/I5124864","display_name":"\u00c9cole Polytechnique F\u00e9d\u00e9rale de Lausanne","ror":"https://ror.org/02s376052","country_code":"CH","type":"education","lineage":["https://openalex.org/I2799323385","https://openalex.org/I5124864"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Valerian Hanser","raw_affiliation_strings":["School of Computer and Communication, Sciences (I&C), Systemic Modeling Laboratory (LAMS), Ecole Polytechnique F\u00e9d\u00e9rale de Lausanne, Station 14, CH-1015, Lausanne, Switzerland"],"affiliations":[{"raw_affiliation_string":"School of Computer and Communication, Sciences (I&C), Systemic Modeling Laboratory (LAMS), Ecole Polytechnique F\u00e9d\u00e9rale de Lausanne, Station 14, CH-1015, Lausanne, Switzerland","institution_ids":["https://openalex.org/I5124864"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062546471","display_name":"Alain Wegmann","orcid":"https://orcid.org/0000-0002-8847-0191"},"institutions":[{"id":"https://openalex.org/I5124864","display_name":"\u00c9cole Polytechnique F\u00e9d\u00e9rale de Lausanne","ror":"https://ror.org/02s376052","country_code":"CH","type":"education","lineage":["https://openalex.org/I2799323385","https://openalex.org/I5124864"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Alain Wegmann","raw_affiliation_strings":["School of Computer and Communication, Sciences (I&C), Systemic Modeling Laboratory (LAMS), Ecole Polytechnique F\u00e9d\u00e9rale de Lausanne, Station 14, CH-1015, Lausanne, Switzerland"],"affiliations":[{"raw_affiliation_string":"School of Computer and Communication, Sciences (I&C), Systemic Modeling Laboratory (LAMS), Ecole Polytechnique F\u00e9d\u00e9rale de Lausanne, Station 14, CH-1015, Lausanne, Switzerland","institution_ids":["https://openalex.org/I5124864"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5043186519"],"corresponding_institution_ids":["https://openalex.org/I5124864"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.09678584,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"125","last_page":"147"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9853000044822693,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-value","display_name":"Business value","score":0.6081041693687439},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.5943325757980347},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.569096028804779},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5571482181549072},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5459110736846924},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5332054495811462},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4861104488372803},{"id":"https://openalex.org/keywords/new-business-development","display_name":"New business development","score":0.4330631494522095},{"id":"https://openalex.org/keywords/artifact-centric-business-process-model","display_name":"Artifact-centric business process model","score":0.43147796392440796},{"id":"https://openalex.org/keywords/value-proposition","display_name":"Value proposition","score":0.42614176869392395},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.41785597801208496},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3970431089401245},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3907920718193054},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3638850450515747},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.3372785747051239},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3134702742099762},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.08682700991630554}],"concepts":[{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.6081041693687439},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.5943325757980347},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.569096028804779},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5571482181549072},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5459110736846924},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5332054495811462},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4861104488372803},{"id":"https://openalex.org/C34630208","wikidata":"https://www.wikidata.org/wiki/Q7016388","display_name":"New business development","level":3,"score":0.4330631494522095},{"id":"https://openalex.org/C162754035","wikidata":"https://www.wikidata.org/wiki/Q17006331","display_name":"Artifact-centric business process model","level":5,"score":0.43147796392440796},{"id":"https://openalex.org/C68991459","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value proposition","level":2,"score":0.42614176869392395},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.41785597801208496},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3970431089401245},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3907920718193054},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3638850450515747},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.3372785747051239},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3134702742099762},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08682700991630554},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.0},{"id":"https://openalex.org/C2776943663","wikidata":"https://www.wikidata.org/wiki/Q165687","display_name":"Human capital","level":2,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-37478-4_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-37478-4_7","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W106036142","https://openalex.org/W233775549","https://openalex.org/W279724836","https://openalex.org/W291883809","https://openalex.org/W1494170010","https://openalex.org/W1517701247","https://openalex.org/W1521310578","https://openalex.org/W1523641596","https://openalex.org/W1527311855","https://openalex.org/W1530520184","https://openalex.org/W1533068358","https://openalex.org/W1536862861","https://openalex.org/W1545946630","https://openalex.org/W1553127547","https://openalex.org/W1567215247","https://openalex.org/W1578960547","https://openalex.org/W1716802191","https://openalex.org/W1825164772","https://openalex.org/W1855283887","https://openalex.org/W1868284335","https://openalex.org/W1971074578","https://openalex.org/W1972563963","https://openalex.org/W1977990900","https://openalex.org/W1986342936","https://openalex.org/W1988536861","https://openalex.org/W1990100773","https://openalex.org/W2001965664","https://openalex.org/W2003634269","https://openalex.org/W2008810867","https://openalex.org/W2021949104","https://openalex.org/W2032927032","https://openalex.org/W2041791102","https://openalex.org/W2043332151","https://openalex.org/W2056330418","https://openalex.org/W2061977616","https://openalex.org/W2065247113","https://openalex.org/W2078485165","https://openalex.org/W2080395579","https://openalex.org/W2095026705","https://openalex.org/W2095384351","https://openalex.org/W2111459110","https://openalex.org/W2126840412","https://openalex.org/W2130802381","https://openalex.org/W2133761294","https://openalex.org/W2134624639","https://openalex.org/W2135526934","https://openalex.org/W2136451344","https://openalex.org/W2137358449","https://openalex.org/W2156218005","https://openalex.org/W2157437711","https://openalex.org/W2171461844","https://openalex.org/W2243410218","https://openalex.org/W2402811117","https://openalex.org/W2610881169","https://openalex.org/W2947602815","https://openalex.org/W2970235121","https://openalex.org/W3095668791","https://openalex.org/W3123350796","https://openalex.org/W3123454541","https://openalex.org/W3124536214","https://openalex.org/W3151685851","https://openalex.org/W4254610160","https://openalex.org/W6605179812"],"related_works":["https://openalex.org/W1827314520","https://openalex.org/W2019899042","https://openalex.org/W2475887054","https://openalex.org/W3123852639","https://openalex.org/W4236056641","https://openalex.org/W4377862197","https://openalex.org/W2007399862","https://openalex.org/W2811435018","https://openalex.org/W7685769","https://openalex.org/W2194638175"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}